By Editorial Team
Last Updated: Aug 03, 2025
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We went over the latest 1100 Vola Finance app reviews in August so you don't have to, and summarized them to tell you what users really think! 🧐
Vola Finance holds an impressive 4.4 lifetime rating from over 30k+ user reviews, reflecting generally positive feedback from users. Recent reviews have been less favorable, however, with Vola Finance receiving an average rating of 1.8 in the last few weeks (as recent as July 2025). Read on to discover what users appreciate, common concerns, and more.
4.4
31K Reviews
Google Play
4.0
6K Reviews
iOS App Store
4.5
25K Reviews
On this page
Table of contents
Users say
Users report several issues with the Vola Finance app. Many mention that the cash advance amounts are quite low, often just $15 or $20, even for long-term users. There are frequent complaints about customer service being unresponsive, with emails and messages going unanswered. Some users have been charged subscription fees without receiving any advances, and others find it difficult to cancel subscriptions or remove their bank information. Technical glitches are common, including problems logging in, app crashes, and issues linking bank accounts. The app also doesn't support certain banks like Chime and Varo, which limits its usability for some people. On the plus side, a few users have found the app helpful for getting quick cash when needed, but overall, many users are frustrated with the app's performance and support.
👎Subscription Cancellation
👎Advertising Accuracy
👎Security & Privacy
👎Bank Compatibility
👎Subscription Model
👎App Stability
👎Approval Process
👎Fees & Costs
👎Customer Support
👎Loan Amounts
👎Funding Speed
Ease of Use
Repayment Terms
👍Reliability
What users like most
Customer Service
Some users appreciated the helpful and understanding customer service.
Ease of Use
The app was praised for being easy to navigate and user-friendly.
Repayment Flexibility
Users liked the flexibility in repayment terms, allowing for extensions when needed.
Common complaints
Bank Compatibility Issues
Many users reported issues with the app not supporting their banks, including popular ones like Chime and Varo.
Subscription and Fees
There were numerous complaints about unexpected subscription fees and difficulties in canceling them.
Customer Support
A significant number of users experienced unresponsive or slow customer support, leading to unresolved issues.
Summary by feature
Positive
1%
Negative
99%
Many users complain about the difficulty in canceling their subscriptions with Vola Finance. They report being charged monthly fees even after attempting to cancel, with some having to resort to contacting their banks to stop the charges. The process to unsubscribe seems cumbersome, with users mentioning unresponsive customer service and a lack of clear instructions on how to cancel. The sentiment is overwhelmingly negative, with users feeling trapped by a service they no longer wish to use.
App reviews talking about Subscription Cancellation:
"...Once you cancel these SOB still try and change your account $3.99 a month..."
"...They will continue to charge you a monthly fee, and there is no way to cancel the subscription!..."
"...I have canceled this service and you continue to charge me..."
Vola Finance customer service
Examining how Vola Finance replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Vola Finance has a high number of complaints—over two-thirds of recent reviews are negative. They respond to almost all these complaints. Most of their replies are helpful, providing useful information, though some can be dismissive. While they are responsive, Vola Finance could work on reducing the number of complaints they receive.
Here are the detailed metrics:
4/5
Customer Service Score
Based on recent 400 app review replies
Complaints severity
23%
Ignore rate
4%
Negative tone
6%
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4.1
20K Reviews
Monthly fee
Free
Advance amount
$40 - $200
Eligibility
To access cash advance, verify identity, income, and use Gerald responsibly.
Features
Instant cash advances, Buy Now Pay Later shopping, Phone plan financing, Play-to-earn rewards, Overdraft protection
3.6
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
You must be 18+, a US resident, have a bank account, and pass assessment.
Features
Instant cash advances up to $1,000, credit monitoring, budgeting tools, health benefits, cashback offers
4.7
542K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Must be 18+, have regular income, and reside in eligible state.
Features
Access $400 cash advances interest-free, build credit, earn 10% cashback, AutoSave, credit score monitoring.
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