By Editorial Team
Last Updated: Jun 13, 2025
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We went over the latest 1100 Vola Finance app reviews in June so you don't have to, and summarized them to tell you what users really think! š§
Vola Finance holds a solid 4.4 historical rating from over 29k+ user reviews, reflecting generally positive feedback from users. However, recent reviews have been significantly lower, with Vola Finance receiving a 1.8 average rating in the last few weeks (as recent as May 2025). Read on to discover what users appreciate, common concerns, and more.
4.4
30K Reviews
Google Play
3.7
5K Reviews
iOS App Store
4.5
25K Reviews
Trust Pilot
3.2
1 Reviews
On this page
Table of contents
Users say
Users appreciate that Vola Finance offers an extended repayment period compared to other apps. However, many find the initial advance amounts to be very low, often around $20, even for those with higher incomes. There are frequent complaints about unexpected subscription fees and challenges with canceling the service, with some being charged even after attempting to unsubscribe. Additionally, users report issues with customer support being unresponsive, difficulties linking bank accountsāespecially with popular banks like Chime and Varoāand delays in receiving funds.
šSubscription Cancellation
šSecurity & Privacy
šAdvertising Accuracy
šBank Compatibility
šApp Stability
šSubscription Model
šCustomer Support
šApproval Process
šFees & Costs
šLoan Amounts
šFunding Speed
Repayment Terms
Ease of Use
šReliability
What users like most
Ease of Use
Users appreciated the app's user-friendly interface and navigation.
Reliability
Some users found the app dependable and helpful in financial emergencies.
Customer Service
A few users praised the customer service for being helpful and responsive.
Common complaints
Bank Compatibility Issues
Many users reported that the app does not support their banks, including popular ones like Chime and Varo.
Subscription and Fees
Users were frustrated with the subscription model and unexpected fees, often charged without clear benefits.
Customer Support
Numerous users complained about the lack of response from customer support and difficulty in resolving issues.
Summary by feature
Positive
3%
Negative
97%
Many users complain about the difficulty of canceling their subscriptions with Vola Finance. They report being charged repeatedly despite attempts to cancel, often having to resort to contacting their banks to stop the charges. The process to cancel seems cumbersome, with users mentioning unresponsive customer service and a lack of clear instructions on how to unsubscribe. The sentiment is overwhelmingly negative, with users feeling trapped by a service they no longer wish to use.
App reviews talking about Subscription Cancellation:
"...they continue to charge you even when you donāt use the service and after request to cancel..."
"I canceled my subscription 2 months ago and I am still getting billed the monthly fee..."
"...I have emailed as well and they donāt answer and wonāt cancel..."
Vola Finance customer service
Examining how Vola Finance replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Vola Finance is getting a lot of complaintsāabout 70% of recent reviews are negative. They respond to almost all of these complaints, and most responses are helpful. However, many complaints are quite harsh, suggesting significant user frustration. Vola Finance should address these issues to improve customer satisfaction.
Here are the detailed metrics:
3/5
Customer Service Score
Based on recent 400 app review replies
Complaints severity
21%
Ignore rate
4%
Negative tone
8%
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4.2
19K Reviews
Monthly fee
Free
Advance amount
$10 - $100
Eligibility
You must be 18+, have income, and prior BNPL use.
Features
Instant cash advances, Shop now pay later, Mobile plans without upfront costs, Overdraft protection, Earn rewards.
3.6
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
Must be 18+, US resident, with positive account and regular income.
Features
Instant cash advances up to $1,000, budgeting tools, credit score monitoring, personal loans, high-yield savings.
4.7
527K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Must be 18+, not in CT/MD/DC, with steady income.
Features
Cash advances up to $400, line of credit up to $1,000, credit building, early paycheck access, earn cashback.