How to stop EarnIn from taking money?

To cancel your EarnIn account, open the app and tap the triple bar icon at the lower right to access Settings. Then tap your profile where your name and phone number appear, select Close My Account, and follow the prompts.

If you prefer to cancel by email, send a message to care@earnin.com at least three business days before any scheduled transaction to revoke your authorization.

Users report mixed experiences when trying to stop EarnIn from taking money from their accounts, with several expressing frustration and concern:

• Early Withdrawals: Many users complain that EarnIn often withdraws repayments earlier than the scheduled date, sometimes several days before payday, which can lead to overdraft fees and financial strain.
• Difficulty Canceling: Some reviewers mention that canceling their account or stopping payments is complicated, with the app not allowing easy account closure or bank unlinking without contacting customer support.
• Poor Customer Support: Numerous users describe unhelpful or automated customer service that fails to resolve billing or withdrawal issues, leaving them feeling ignored or trapped.
• Unauthorized Charges: There are reports of unexpected or unauthorized charges continuing even after users believed they had canceled the service, causing distrust and calls to block the app from their bank accounts.
• Data Privacy Concerns: A few users feel the app is invasive, tracking location and requiring extensive personal and banking information, which adds to their discomfort about ongoing withdrawals.

Overall, users advise caution, highlighting that once EarnIn has access to your bank account, stopping unwanted withdrawals can be challenging and support may not be responsive.

If you need to get in touch with EarnIn customer support, here are the main ways to reach them:

1. In-app chat: use the chat support or the contact support button within the app.
2. Online chat: sign in at earnin.com to chat with support.
3. Help icon: tap the question mark icon on the login screen for assistance.
4. Phone: call +1 888-551-1784, or +1 888-537-9883 if you have an EarnIn Card.
5. Email: send your questions to care@earnin.com or complaints@earnin.com.
6. Mail: write to EarnIn, Attn: Customer Care, 391 San Antonio Road, Third Floor, Mountain View, CA 94040.