Positive

4%

Negative

96%

Many users complain about difficulties in canceling their subscriptions with Klover. A common issue is being charged membership fees even after attempting to cancel or delete their accounts. Users express frustration over unauthorized charges and the inability to reach customer support for resolution. The process to cancel seems cumbersome, with some users mentioning prolonged email exchanges and unresponsive customer service. The sentiment is overwhelmingly negative, with users feeling trapped by a service they no longer wish to use.

App reviews talking about Subscription Cancellation:

"...I canceled my membership in December of last year and they still have been drafting the membership fee!!!..."

"...I no longer have the app. I cancelled. they keep charging me for nothing and I complain and don't get a response..."

"...they keep attempting to withdrawal money from my account when I never borrowed anything..."

Positive

2%

Negative

98%

Many users express frustration with Klover's bank compatibility, citing persistent issues with linking and verifying debit cards and bank accounts. A common complaint is the app's tendency to repeatedly request users to re-link their bank information, often without success, leading to a cycle of verification attempts. Some users report that even after successful linking, the app fails to recognize the connection, preventing them from accessing cash advances. Additionally, customer support is often described as unhelpful, with responses limited to automated messages rather than real solutions. This has led to a negative sentiment among users who feel the app is unreliable and a waste of time.

App reviews talking about Bank Compatibility:

"...it kept asking to confirm my debit card with no updates for almost 2 weeks..."

"...it keeps asking for my card and doesn't do anything else..."

"...linking debit card never works. waste of time."

Positive

8%

Negative

92%

Many users express significant concerns about the security and privacy of their personal information when using the Klover app. A recurring issue is the app's demand for repeated verification of debit card information, which some users suspect is a tactic to collect sensitive data rather than provide financial assistance. Numerous reviews mention difficulties in deleting accounts and removing banking information, leading to fears of unauthorized access and data misuse. Users also report being bombarded with spam after sharing their contact details, and some allege that the app sells personal information to third parties. Overall, the sentiment is overwhelmingly negative, with many labeling the app as a scam.

App reviews talking about Security & Privacy:

"...Feels like a data stealer more than actual financial help..."

"...I want to close the account, because at this time I dont trust it!..."

"...they sell your info, WARNING to those who download this app..."

Positive

1%

Negative

99%

Many users complain about Klover's balance reporting issues, highlighting that their accounts are not updated accurately even after payments are made. Several users report that their payments are not reflected in the app, leading to incorrect balances and inability to access funds. This has caused frustration, as users feel their financial records are not being managed properly, and customer service is unresponsive or ineffective in resolving these issues.

App reviews talking about Balance Reporting:

"...paid back my advance and it never reflected in the app..."

"My account is paid and hasn’t been updated since last year..."

"...dashboard still says I owe 165. Customer service said the sent a copy of my invoice to 'billing' and they would reachout. Never got back to me..."

Positive

6%

Negative

94%

Many users complain about the Klover app's stability, citing frequent glitches and errors that prevent them from accessing their accounts or completing transactions. A common issue is the app repeatedly asking users to re-link their debit cards, only to fail to recognize them later. Password reset functions often don't work, leaving users locked out of their accounts. Additionally, the app's customer support is criticized for being unresponsive and unhelpful, often relying on automated responses that don't resolve the issues. Overall, the sentiment is overwhelmingly negative, with users expressing frustration over the app's unreliability and lack of effective support.

App reviews talking about App Stability:

"...the app is still messed up after so many updates it’s insulting..."

"...I’ve added my card info so many times just for simple verification & once I log out of the app, nothing..."

"...I’ve tried resetting my password several times & still nothing that page doesn’t even work!..."

Positive

12%

Negative

88%

Many users express frustration with Klover's subscription model, describing it as predatory and misleading. They report being charged monthly fees without receiving the promised cash advances, often due to a confusing points system that requires engaging in various activities like downloading apps or completing surveys. The subscription fees, which range from $4.99 to $14.99, are seen as unjustified, especially when users struggle to access the cash advances they signed up for. Numerous reviews mention unauthorized charges continuing even after attempts to cancel the subscription, leading to a sentiment of distrust and dissatisfaction.

App reviews talking about Subscription Model:

"...they have been charging me $4.59 for the last 3 months, for what I don't know..."

"...they take out a monthly membership fee and you still can't get any advances..."

"...charged me for subscription and didn't help me at all!!!"

Positive

11%

Negative

89%

Many users express frustration with Klover's advertising, feeling misled by promises of instant cash advances up to $750. Instead, they find themselves required to earn points through tasks like playing games or watching ads, which they describe as time-consuming and often unrewarding. The points system is seen as a barrier rather than a benefit, with some users reporting that even after completing tasks, they receive minimal cash advances, far less than advertised. This has led to a sentiment of distrust and disappointment, with many users labeling the app as misleading or even a scam.

App reviews talking about Advertising Accuracy:

"...Ad said $750 but they are offering me $10..."

"...you have to play games, take surveys and other things..."

"...false advertisement multiple times over!..."

Positive

22%

Negative

78%

Customer support is reported to be a major pain point for Klover users. Many reviews highlight the lack of real-time assistance, with users often left to deal with unhelpful AI bots and long response times, sometimes taking days or even weeks. Issues such as missing points, unresolved account problems, and unauthorized charges are common, with users expressing frustration over the inability to reach a live agent. The sentiment is overwhelmingly negative, with many users feeling neglected and unsupported by the customer service team.

App reviews talking about Customer Support:

"...support is slow. After multiple attempts. Feel like I was ripped off..."

"...customer support was no help when I tried to reach out about the points issue..."

"...they'll actually take up to a WEEK to respond to you..."

Positive

25%

Negative

75%

High fees are a common complaint among Klover users, with many expressing frustration over the costs associated with cash advances. Users frequently mention the app's point system, which requires them to earn points through tasks like watching ads or playing games, only to receive small advances that must be repaid with additional fees. The membership fee and instant transfer fees are also criticized for being excessive, with some users feeling that the app's practices are predatory and not worth the hassle. Overall, the sentiment is negative, with many users advising others to seek alternative cash advance apps.

App reviews talking about Fees & Costs:

"...fees and rates are extremely high, even among similar types of apps..."

"...they charged my card twice to verify my debit card..."

"...you have to earn points by downloading different apps just so you can get cash…"

Positive

25%

Negative

75%

Many users complain about Klover's approval process, describing it as cumbersome and unreliable. A common issue is the requirement to earn points through tasks like playing games or completing surveys to qualify for a cash advance, which many find excessive and frustrating. Users report frequent technical issues, such as repeated requests to re-link debit cards and inconsistent eligibility notifications. Despite being told they qualify for advances, many never receive the funds, leading to a sentiment of distrust and dissatisfaction. The overall sentiment is negative, with users feeling misled by the app's promises.

App reviews talking about Approval Process:

"...it kept asking to confirm my debit card with no updates for almost 2 weeks..."

"...I have to earn a point to get a Cash Advance for five dollars..."

"...I was approved for a $40 amount but in a crunch when laundry and gas money was needed til payday in a couple days it worked."

Positive

31%

Negative

69%

Many users express frustration with Klover's repayment terms, highlighting issues with repayment dates being set too soon after receiving an advance. Several reviews mention that the app often schedules repayments before the user's actual payday, leading to overdraft fees and financial strain. Users also criticize the inability to adjust repayment dates, which are automatically generated and inflexible. The sentiment is overwhelmingly negative, with complaints about the lack of customer service support to resolve these issues, leaving users feeling trapped and unsupported.

App reviews talking about Repayment Terms:

"...repayment date is too soon."

"Payback date is not my pay date"

"...took it back 2 days later putting my account in the negatives..."

Positive

42%

Negative

58%

Many users express frustration with Klover's cash advance system, particularly the low loan amounts and the reliance on a point system to access funds. Despite some users appreciating the app for providing quick cash in emergencies, the majority find the advance amounts insufficient, often as low as $5, even after accumulating thousands of points. The inconsistency in loan offers, which can fluctuate drastically without clear reason, adds to the dissatisfaction. Users also criticize the misleading advertisements promising higher amounts than what is actually offered. Overall, the sentiment is negative, with many feeling the app is not worth the effort required to earn points for such small advances.

App reviews talking about Loan Amounts:

"...only lets me take 1400 points 5.00 just a waste of space..."

"...Ad said $750 but they are offering me $10..."

"...my bank deposits every 2 weeks are around $2000.00, that’s $4000.00 a month and you will only offer a $5 loan…"

Positive

71%

Negative

29%

Opinions are mixed when it comes to the speed of funding with Klover. Some users praise the app for providing fast and easy cash advances, often highlighting the convenience of instant deposits. However, many others express frustration over delays, with reports of waiting several days for funds that were promised to be delivered instantly or within a few days. This inconsistency in funding speed has led to dissatisfaction, especially when users are charged fees for expedited service that doesn't deliver as expected. The sentiment is split, with some users finding the app reliable in emergencies, while others are left waiting and disappointed.

App reviews talking about Funding Speed:

"...I requested the cash 6 days ago and still haven’t received it..."

"...Easy to use and instantly moneys on your account..."

"...my advance took over 5 days to reach my account..."

Positive

72%

Negative

28%

Opinions are mixed when it comes to Klover's approach to financial education. Some users appreciate the app's unique system of earning points through games and surveys, which can be used to reduce fees or increase cash advance amounts. They find it both educational and entertaining, with some even noting improvements in their credit scores. However, others find the process of earning points tedious and time-consuming, expressing frustration over the need to engage in these activities to qualify for advances. While some users enjoy the gamified experience, others feel it's an unnecessary hurdle, especially when points are hard to accumulate or don't register properly.

App reviews talking about Financial Education:

"...great app & very real & works smoothly also lets you play games & do so many task to earn credited funds..."

"...To force me to earn points just to take out a loan is absolutely absurd..."

"...processing was fast, the advance was faster. Helped out immediately and is teaching me how to save..."

Positive

91%

Negative

9%

Users praise Klover for its ease of use, highlighting the app's straightforward and quick process for obtaining cash advances. Many appreciate the simplicity of connecting their bank account and the immediate availability of funds, making it a convenient option in times of need. The app's user-friendly interface and the ability to earn points for additional benefits are also well-received. However, a few users mention difficulties with account setup and login issues, which can be frustrating. Overall, the sentiment is positive, with most users finding the app reliable and efficient.

App reviews talking about Ease of Use:

"...my experience with clover was easy and convenient to get my advance..."

"Easy to use and awesome customer service, thank you KLOVER!!!❤️"

"...easy to use app and helpful tips too"

Klover user reviews

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