By Editorial Team
Last Updated: Aug 06, 2026
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We went over the latest 2000 Albert app reviews in August so you don't have to, and summarized them to tell you what users really think! 🧐
Albert has a solid lifetime average rating of 4.6 based on nearly 480,000 user reviews across the App Store and Play Store. However, recent feedback has been less favorable, with the average rating dropping to 2.4 as of August 2026. Keep reading to see what users like about Albert, what issues they’ve encountered, and how the app performs overall.
4.6
485K Reviews
Google Play
4.5
158K Reviews
iOS App Store
4.6
320K Reviews
Trust Pilot
4.4
7K Reviews
On this page
Table of contents
Users say
Users find Albert helpful for quick cash advances and budgeting tools, with some appreciating its ability to provide emergency funds and financial insights. However, many report serious issues with the app’s subscription model, including unexpected and increasing monthly fees, and a complicated, often frustrating cancellation process that sometimes requires multiple steps and waiting periods. Several users mention unauthorized charges continuing even after account closure or cancellation attempts. Customer support is frequently described as unresponsive or limited to AI bots, making problem resolution difficult. The app’s automatic savings feature also causes complaints, as it withdraws money without clear consent and delays in returning funds. Additionally, some users experience technical problems like bank account linking errors and login issues. Overall, while the app can be useful in a pinch, the recurring fees, difficult cancellation, and poor support lead many to advise caution.
👎Subscription Cancellation
👎Subscription Model
👎Bank Compatibility
👎Fees & Costs
👎Security & Privacy
👎Advertising Accuracy
👎App Stability
👎Customer Support
👎Approval Process
👎Auto Advances
👎Repayment Terms
👎Overdraft Protection
👎Balance Reporting
Loan Amounts
👍Ease of Use
👍Funding Speed
👍Budgeting Tools
👍Financial Education
What users like most
Quick cash advances
Users appreciated the app for providing quick cash advances when needed, especially in emergencies.
Ease of use
Many users found the app easy to navigate and appreciated its user-friendly interface.
Helpful in financial emergencies
The app was praised for being a lifesaver during financial hardships, offering timely assistance.
Common complaints
Difficult subscription cancellation
Users frequently complained about the complicated process to cancel subscriptions, often feeling trapped.
Unauthorized charges
Many users reported unauthorized charges and difficulty in stopping these payments, leading to frustration.
Poor customer support
The app's customer support was criticized for being unresponsive and unhelpful, often relying on AI instead of real assistance.
Summary by feature
Positive
2%
Negative
98%
Many users express frustration with the Albert app's subscription cancellation process, describing it as intentionally difficult and deceptive. Numerous reviews highlight issues such as unauthorized charges continuing even after attempts to cancel, the need to jump through multiple hoops to unsubscribe, and the lack of effective customer support. Users report being charged monthly fees without clear consent and facing obstacles like pending transactions that prevent account closure. The sentiment is overwhelmingly negative, with many feeling trapped and considering legal action.
App reviews talking about Subscription Cancellation:
"...virtually impossible to simply unsubscribe..."
"...they make it extremely difficult to cancel subscriptions..."
"...took me weeks to cancel, they make the process daunting, and confusing..."
Albert customer service
Examining how Albert replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Albert receives a high volume of complaints, making up nearly 70% of all recent reviews. The company is quite responsive, replying to about 90% of these complaints. Many of the complaints are very harsh, but Albert’s customer support usually provides helpful responses, rarely dismissing user concerns. Their replies tend to be either helpful or neutral, showing they generally take user feedback seriously.
Here are the detailed metrics:
4/5
Customer Service Score
Based on recent 400 app review replies
⚠️
Complaints severity
46%
Ignore rate
10%
Negative tone
0%
Other apps like Albert
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4.7
520K Reviews
Monthly fee
$4.99
Advance amount
$25 - $750
Eligibility
You must be a U.S. adult with steady income, good standing, and no recent repayment issues.
Features
Cash advances, early wage access, credit score tracking, budgeting tools
4.7
695K Reviews
Monthly fee
$8.00
Advance amount
$10 - $500
Eligibility
You must be U.S.-based, 18+, financially eligible, and debt-free.
Features
Cash advances, automatic payday repayment, cash management account, direct deposit, savings tools
4.8
1,473K Reviews
Monthly fee
$5.00
Advance amount
$25 - $500
Eligibility
You need recurring deposits, qualifying income and spending patterns, and repayment ability.
Features
Cash advances, early paycheck access, debit card, ATM fee-free withdrawals, automatic repayment
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