How to stop Albert from taking money?

To cancel your Albert cash advance account, you need to deactivate your Albert account. You can do this either at albert.com/deactivate or through the app by going to Profile on the home screen, tapping the menu icon in the top left, selecting Payments, then Help Center, and choosing Deactivate or close my accounts. Make sure your Savings and Investing balances are at $0 before deactivating. If you want to revoke authorization for Smart Money transfers, you can text customer support at 639-37 or email support@albert.com.

Users report widespread frustration with Albert’s billing and cancellation processes, especially regarding stopping the app from taking money from their accounts.

• Difficult cancellation: Many users describe the cancellation process as confusing, lengthy, and intentionally obstructive, requiring multiple steps, verification of personal info (including Social Security number and debit card details), and clearing all account balances before cancellation is allowed.
• Unauthorized charges: Numerous reviews mention being charged monthly subscription fees—even after canceling or deleting the app—and some report charges despite never having used the service or signed up for subscriptions.
• No effective customer support: Users frequently complain about lack of real human support, relying instead on unhelpful AI chatbots or email responses that do not resolve billing or account issues.
• Money taken without consent: Several users say Albert automatically withdraws money for “smart savings” or other fees without clear consent, sometimes causing overdrafts, and that funds can be “locked” in Albert accounts, preventing easy withdrawal.
• Account and bank info retention: Even after account deactivation or deletion, Albert reportedly retains user data and continues to attempt charges, making it necessary for some users to block the company via their bank or seek legal action.
• Forced subscriptions and fees: The app often requires users to subscribe to paid plans to access features, with fees increasing over time and no refunds offered for unwanted charges.

Overall, users feel trapped by Albert’s billing system, with many warning others to avoid the app due to its aggressive and opaque money withdrawal practices and the near-impossibility of stopping payments once bank details are shared.

If you need to contact Albert customer support, you can visit their website at www.albert.com for help. You can also text their support team at 639-37 or send an email to support@albert.com.