How to stop Cleo from taking money?

To cancel your Cleo cash advance membership, go to your profile, select Subscriptions, and tap Unsubscribe from Cleo Plus. You can also revoke payment authorization anytime by emailing team@meetcleo.com.

If you want to delete your account entirely, open Ask Cleo in the app, tap your profile icon, select Your details, and then choose Delete your account at the bottom of the page.

For account closure via email, contact team@meetcleo.com. If you’re requesting full account deletion, include all details in your email and send it to DPO@meetcleo.com.

Users have mixed experiences when trying to stop Cleo from taking money from their accounts:

• Unauthorized charges: Many users report that Cleo continues to withdraw subscription fees or other charges even after they have canceled their subscription or deleted the app. Some mention multiple charges within a short period and difficulty obtaining refunds.
• No human support: Several reviews highlight the lack of accessible human customer service, with users stuck interacting with unhelpful AI chatbots that fail to resolve billing or account issues.
• Account linking issues: Some users experience problems unlinking bank accounts or cards, leading to continued withdrawals from accounts they no longer wish to associate with Cleo.
• Frustration and distrust: Overall, these issues cause users to feel trapped, frustrated, and distrustful of Cleo’s billing practices, with some warning others to avoid the app due to its billing and support problems.

If you need to contact Cleo customer support, you can ask Cleo directly in the app or open a live chat within the app for quick help. You can also email their support team at team@meetcleo.com. Additionally, Cleo offers online customer support messaging services through their website using Intercom.