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How to stop Brigit from taking money?

How to stop Brigit from taking money?

By Editorial Team
Last Updated: Aug 06, 2026

To stop Brigit from taking money, you need to cancel your subscription and close your account. You can cancel your subscription in the app by going to Account Settings > My Subscription > Cancel & Switch to Free plan, or on the website under Settings > My Subscription. Make sure to repay any balance you owe before canceling. To close your Brigit account completely, email info@hellobrigit.com with your request. If you have scheduled an ACH repayment, you can cancel it by emailing support@hellobrigit.com at least 3 business days before the debit date.

How do I cancel my Brigit cash advance account?

To cancel your Brigit cash advance subscription, go to Account Settings in the app (tap the profile icon on the Home screen), then My Subscription, and select Cancel & Switch to Free plan. You can also do this on the website by logging in at https://app.hellobrigit.com/login, navigating to Settings > My Subscription, and choosing Cancel & Switch to Free plan. Make sure to repay any outstanding balance before canceling.

If you want to delete your Brigit account entirely or need help canceling your subscription, email info@hellobrigit.com.

Table of contents

How do I cancel my Brigit cash advance account?What do users say?Contact Brigit customer support

What do users say?

Users frequently report frustration with Brigit continuing to withdraw money from their accounts even after they have canceled the service or deleted their accounts.

  • Unauthorized Charges: Many users say they were charged monthly subscription fees despite canceling or never using the app. Some mention being billed multiple times or after long periods of inactivity.
  • Difficult Cancellation: Several reviews highlight the difficulty or impossibility of fully canceling the subscription or deleting their account, with some stating the app does not provide a clear way to stop payments.
  • Poor Customer Support: Users often complain about unresponsive or automated customer service that fails to resolve billing or cancellation issues.
  • Early or Unexpected Withdrawals: Some users report Brigit pulling payments from their bank accounts earlier than agreed, causing overdraft fees and financial stress.
  • Feeling Trapped: Overall, many feel stuck in a cycle of unwanted charges and unable to regain control over their bank accounts once linked to Brigit.

These experiences suggest caution for users concerned about stopping Brigit from taking money after they intend to leave the service.

Contact Brigit customer support

If you need to get in touch with Brigit’s customer support, here are the main ways to reach them:

  1. Chat: available through the Brigit app or at hellobrigit.com/support
  2. Email: send your questions to support@hellobrigit.com
  3. Call: reach them by phone at (855) 885-5522
  4. Mail: write to Bridge IT, Inc., 36W 20th Street, Floor 11, New York, NY 10011
  5. Website: use the Contact Us or FAQ sections on Brigit’s site for quick help
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