Albert reviews: complaints & concerns

Users consistently report major issues with Albert, especially around billing and account management:

• Subscription traps: Many say they were signed up for costly monthly subscriptions without clear consent and find it nearly impossible to cancel them.
• Unauthorized charges: Numerous users report unexpected fees and ongoing charges even after canceling or deleting their accounts.
• Difficult cancellations: Closing accounts or stopping subscriptions involves confusing, lengthy processes with multiple hurdles, often requiring personal info like Social Security numbers or card digits.
• Poor customer support: There is little to no effective human support; most interactions are with unhelpful AI bots or delayed email responses.
• Slow or failed transactions: Users complain about delays in processing payments, transfers, and advances, sometimes causing overdrafts or financial stress.
• Limited advance access: Many find it hard or impossible to get cash advances despite meeting requirements, with low advance limits and frequent denials.
• Invasive features: The app’s “smart savings” automatically moves money from users’ accounts without clear permission, locking funds and complicating account closure.

Overall, the dominant themes are frustration with hidden fees, aggressive billing practices, and a lack of straightforward customer service or account control.

Albert has a significant number of recent reviews describing it as a scam, with many users reporting unauthorized charges and extreme difficulty canceling subscriptions. Several complaints mention sneaky fees, forced subscriptions, and the app taking money from bank accounts without clear consent.

Users also highlight issues with the app holding their money in inaccessible savings accounts, making it nearly impossible to close accounts or remove bank information. Customer service is frequently described as unhelpful or nonexistent, often relying on ineffective AI chatbots.

Overall, the main concerns are unexpected charges, inability to cancel or get refunds, and a feeling of being trapped financially by the app’s design and policies.

Users report that Albert frequently withdraws money from accounts without clear authorization, often causing overdrafts and NSF fees. Many describe difficulty canceling subscriptions or disabling features like "smart savings," which automatically pulls funds and can leave accounts overdrawn. Several users say the app continues charging fees and taking money even after they have tried to close their accounts, with poor or no customer support to resolve these issues.

There are multiple complaints about unauthorized transactions from both checking and savings accounts, sometimes resulting in significant overdraft amounts. Users also mention delays in refunds and funds being held for days, making it hard to recover money taken. Overall, the app’s withdrawal practices and cancellation process have caused financial strain and frustration for many.