Vola Finance Reviews: Complaints & Concerns

Positive

1%

Negative

99%

Many users express serious concerns about the security and privacy of their personal and financial information when using the Vola Finance app. Numerous reviews mention unauthorized withdrawals from their bank accounts, difficulties in deleting their account information, and a lack of response from customer support when issues arise. Users also report being asked for sensitive information like government IDs for account reactivation, which raises red flags about data security. The sentiment is overwhelmingly negative, with many labeling the app as a scam and warning others to avoid it.

App reviews talking about Security & Privacy:

"...they got my information. Linked bank account. The app then would not proceed with any possibly request..."

"...they just took my financial info as they the app won't delete my account nor does the contact support option work..."

"...I revoked authorization, and Vola Finance STILL took money from my debit card and bank account..."

Positive

1%

Negative

99%

Many users express frustration with Vola Finance's bank compatibility issues. A significant number of reviews highlight that the app does not support popular banks like Chime, Varo, and others, despite these banks being widely used. Users report being able to connect their bank accounts through Plaid, only to be told later that their banks are not supported for cash advances. This inconsistency leads to a cycle of connecting and reconnecting accounts without resolution. Additionally, customer support is often criticized for being unresponsive or providing generic responses that do not address the specific issues users face. Overall, the sentiment is overwhelmingly negative, with many users feeling misled and disappointed by the app's bank compatibility claims.

App reviews talking about Bank Compatibility:

"...my bank cannot be connected. It’s been connected for a year..."

"...they don't support my bank when all the others do..."

"...Doesn't support Chime, Varo, Go2Bank, etc. so don't waste your time installing it..."

Positive

1%

Negative

99%

Many users express frustration with Vola Finance's advertising, describing it as misleading and deceptive. The app promises instant cash advances up to $500, but users report receiving much smaller amounts, often after delays of several days. Additionally, the app requires a subscription fee, which some users find misleading as it does not guarantee a cash advance. Users also mention that the app's advertised features, such as instant transfers and support for certain banks, do not align with their experiences. Overall, the sentiment is overwhelmingly negative, with many feeling misled by the app's promises.

App reviews talking about Advertising Accuracy:

"...The ad says get up to 500 in sec. It took days for me to get the $50..."

"...makes you input bank, SSN, Buy the premium account and give all your info with the PROMISE that no matter what, you’ll get an advance, but then denies you the advance..."

"...They advertise instant cash advance but it TAKES 24 HOURS! LIES..."

Positive

2%

Negative

98%

Many users complain about the difficulty of canceling their subscriptions with Vola Finance. They report being charged recurring fees even after attempting to cancel, with some stating that the app makes it nearly impossible to unsubscribe. The process is often described as cumbersome, with users having to resort to contacting their banks to stop the charges. Customer service is frequently criticized for being unresponsive, leaving users feeling trapped and frustrated. The sentiment is overwhelmingly negative, with many labeling the app as a scam due to these issues.

App reviews talking about Subscription Cancellation:

"...they keep charging you every single month even after you try to cancel..."

"I canceled my subscription 2 months ago and I am still getting billed the monthly fee..."

"...there is no way to cancel the subscription! They have a customer service number but a recording says 'no one is available'..."

Positive

4%

Negative

96%

Many users complain about Vola Finance's subscription model, describing it as misleading and a scam. They report being charged subscription fees without receiving the promised cash advances. The app often requires users to pay for a subscription before determining eligibility for an advance, leading to frustration when they are either denied or offered minimal amounts. Users also express difficulty in canceling subscriptions, with some being charged multiple times despite attempts to cancel. Customer support is frequently criticized for being unresponsive, leaving users feeling trapped in a service they cannot use effectively.

App reviews talking about Subscription Model:

"...they will charge you monthly at least 5 times in a month..."

"...charged for the subscription fee and I had no money in my account..."

"...charged me 8.99 and 6.99 wanted to get an advance approved me for said advance and wouldn’t allow it to be sent..."

Positive

4%

Negative

96%

Many users complain about the Vola Finance app's stability, citing frequent glitches and bugs that make it nearly unusable. Common issues include problems with logging in, verifying accounts, and connecting bank accounts, which often result in endless loops or error messages. Users also report that the app crashes or freezes, and customer support is largely unresponsive, leaving many frustrated and unable to access the services they paid for. The sentiment is overwhelmingly negative, with users expressing dissatisfaction and advising others to avoid the app.

App reviews talking about App Stability:

"...app never works..."

"App is broken..."

"...can't even sign in to this app anymore..."

Positive

9%

Negative

91%

Many users express frustration with Vola Finance's approval process for cash advances. A common complaint is the app's requirement for a minimum average balance of $150, which users find counterintuitive since they seek advances due to financial constraints. Numerous reviews mention being denied advances despite meeting criteria, such as having active accounts with regular deposits. Users also report issues with the app's scoring system, which seems arbitrary and inconsistent. Additionally, the app's customer service is criticized for being unresponsive and unhelpful, often providing generic responses. Overall, the sentiment is overwhelmingly negative, with many users feeling misled and considering the app a waste of time.

App reviews talking about Approval Process:

"...my account gets money but because I don’t have an average balance of 150 I can’t get a high enough score to get an advance..."

"...they don't give you advance unless you pay for the tire and the score has to be high to get an advance..."

"...I can't get an advance even though my account shows a lot of activity, worse app ever..."

Positive

12%

Negative

88%

High fees are a common complaint among Vola Finance users. Many users express frustration over being charged multiple times for subscription fees, often without receiving the promised cash advances. The app frequently charges fees upfront, sometimes leading to overdraft situations, and users report difficulty in canceling subscriptions or receiving refunds. The sentiment is overwhelmingly negative, with users feeling misled by the app's promises and dissatisfied with the customer service response.

App reviews talking about Fees & Costs:

"...they have taken ten dollars a week for a total of $70 on top of membership fees..."

"They charge you 2.99 to set up a tier level that doesn’t give cash advances..."

"...charged me twice the $8.99..."

Positive

17%

Negative

83%

Customer support is reported to be severely lacking in the Vola Finance app. Many users express frustration over unresponsive or non-existent support, with numerous complaints about unanswered emails and unresolved issues. The sentiment is overwhelmingly negative, with users feeling ignored and unsupported. Some users mention that even when they do receive a response, it is often generic and unhelpful. There are also reports of difficulties in canceling subscriptions and resolving account issues, leading to a perception of poor service and a lack of accountability.

App reviews talking about Customer Support:

"...customer service is atrocious. When you submit a ticket it states they will reply back within 24 hours. Not true!..."

"...I have sent 9 emails at this point trying to contact customer service for help with no reply..."

"...customer service is the absolute worst. In 2024 you still have to email them, then wait 2 days for a response..."

Positive

29%

Negative

71%

Many users complain about Vola Finance's balance reporting, highlighting discrepancies between the app's reported balances and their actual bank accounts. Several users mention that the app fails to recognize regular deposits or transactions, leading to inaccurate balance displays. This has caused frustration, as some users rely on accurate balance reporting for financial planning. Additionally, there are reports of poor customer service, with users struggling to get responses or resolutions to their issues. The sentiment around balance reporting is largely negative, with users expressing dissatisfaction and distrust in the app's reliability.

App reviews talking about Balance Reporting:

"...Bank balance is rarely ever accurate..."

"...Vola was showing a different balance than my bank..."

"...they can't even detect anything for transactions in your bank account..."

Positive

25%

Negative

75%

Many users express frustration with Vola Finance's cash advance amounts, which are often perceived as too low to be genuinely helpful. Despite the app's promise of advances up to $500, numerous reviews mention receiving only $15 to $20, even after consistent repayment and maintaining a steady income. The subscription fees, often around $3.99, further diminish the value of these small advances. Additionally, users report long waiting periods between advances and slow fund transfers, which undermine the app's utility in urgent situations. While some users note that advance amounts can increase over time with good repayment history, the initial offerings are widely criticized as inadequate.

App reviews talking about Loan Amounts:

"...system indicated I was eligible to advance $15.00 and before I could access that, I still had to subscribe and pay a monthly fee..."

"I am always only approved for a $35 advance..."

"...they only give you a small amount of cash advance and once you pay back your advance, they make you wait 5 days before you can take another advance..."

Positive

34%

Negative

66%

Many users complain about the slow funding speed of Vola Finance's cash advances. Despite promises of quick or even instant transfers, numerous reviews highlight delays ranging from several hours to multiple days. This is particularly frustrating for users who pay subscription fees upfront, expecting immediate access to funds. Some users report never receiving their advances at all, while others mention that the app's customer support is unresponsive, exacerbating their frustration. Overall, the sentiment is negative, with users feeling misled by the app's advertising of fast cash advances.

App reviews talking about Funding Speed:

"...they advertise getting your cash advance in seconds but that's just not true..."

"I was supposed to get my first advance and here I sit three days later still waiting..."

"...cash advances are not instant..."

Positive

45%

Negative

55%

Opinions are mixed when it comes to Vola Finance's repayment terms. Many users appreciate the flexibility of having up to a month to repay their advances, which is longer than many other cash advance apps offer. However, a common frustration is the mandatory 5-day cooling-off period after repayment before users can request another advance. This delay is seen as inconvenient, especially for those who need quick access to funds. Some users also report issues with repayment processing times, which can take longer than expected, causing further delays in accessing new advances.

App reviews talking about Repayment Terms:

"...5 day cool off period is ridiculous..."

"...they give you plenty of time to repay..."

"...takes way too long for repayment to process..."

Positive

70%

Negative

30%

Opinions on the ease of use for the Vola Finance app are mixed. Many users appreciate its straightforward and user-friendly interface, highlighting how easy it is to navigate and quickly access cash advances. However, some users report significant issues, such as difficulties with account setup, login problems, and confusing navigation. While some find the app intuitive and efficient, others struggle with technical glitches and unclear instructions, leading to frustration.

App reviews talking about Ease of Use:

"...the app is easy to use and I never encounter any connection or link issues..."

"Easy to use and super fast results."

"...very easy to use app."

Positive

100%

Negative

0%

Users praise Vola Finance for its role in enhancing financial literacy and credit building. Many appreciate the app's features like the Vola score, rent reporting, and the ability to improve credit scores, with some users noting significant boosts. The app is described as straightforward and informative, making it a valuable tool for those looking to expand their financial knowledge and manage their credit effectively. Overall, the sentiment is positive, with users finding the app reliable and beneficial for financial education.

App reviews talking about Financial Education:

"...Vola is a great way to build credit. It's very straightforward and helps expand financial literacy."

"I enjoy Vola because it helps with my credit. Also the rent reporting..."

"...these ppl didnt turn meh away plus thay will help meh with make'n a kredit history & help meh better my credit skore 2"

Vola Finance reviews: complaints & concerns

What do Vola Finance users complain about?

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