Brigit Reviews: Complaints & Concerns

Positive

3%

Negative

97%

Many users complain about difficulties in canceling their Brigit subscriptions, with numerous reports of being charged even after cancellation. A recurring theme is the app's lack of a straightforward cancellation process, leaving users feeling trapped and frustrated. Some users mention being charged for months after they believed they had canceled, and others report issues with customer service, often only being able to interact with an unhelpful AI chatbot. The sentiment is overwhelmingly negative, with users feeling deceived and warning others to avoid the app.

App reviews talking about Subscription Cancellation:

"...keeps taking money from me..."

"...they kept charging my card even tho I cancelled..."

"...still charge you after cancellation..."

Positive

7%

Negative

93%

Many users complain about Brigit's app stability, reporting frequent glitches, freezing, and login issues. A significant number of reviews mention problems with the app not sending verification codes, getting stuck on loading screens, and failing to connect bank accounts. Users express frustration over the app's inability to process payments promptly and its tendency to loop back to previous steps, making it difficult to use. Despite some positive experiences, the overall sentiment is negative, with many users finding the app unreliable and cumbersome.

App reviews talking about App Stability:

"...app seems to struggle whenever I open the app it says loading your info and it just takes forever..."

"...app is having connection issues..."

"...app is stuck on the paycheck portion it won't let me do anything..."

Positive

12%

Negative

88%

Many users complain about Brigit's subscription model, describing it as misleading and predatory. The app often charges users a monthly fee, typically $8.99, even when they haven't signed up for a premium plan or after they've canceled their subscription. Users report being charged multiple times in a month and facing difficulties in canceling the subscription, with some even having to close their bank accounts to stop the charges. The sentiment is overwhelmingly negative, with many feeling scammed by the app's practices, especially when the cash advance amounts are low and not worth the subscription fee.

App reviews talking about Subscription Model:

"...keeps taking money from me..."

"...they are technically advancing me $16.01..."

"...subscription fee upon advance is a pain..."

Positive

17%

Negative

83%

Many users express serious concerns about the security and privacy of their personal information when using the Brigit app. A significant number of reviews mention unauthorized access to their bank accounts, with some users reporting that their information was sold or leaked, leading to spam calls and phishing attempts. There are also complaints about the app requiring excessive personal data and difficulties in removing bank information once provided. Users feel that their data is not adequately protected, and some even describe the app as a scam, warning others to stay away.

App reviews talking about Security & Privacy:

"...a lot spam calls - Don’t put your number on this app your gonna get a ton of calls every day..."

"...they steal and sell your information they will tell you that u have a refund 5 business which is lies..."

"...this app has been nothing but issues with privacy, protection of info, and pulling random funds without any notifications..."

Positive

20%

Negative

80%

Many users complain about Brigit's advertising being misleading. They feel the app promises instant cash advances and easy approvals, but in reality, users often face delays and stringent requirements. Several reviews mention that the advertised high cash advance amounts are rarely approved, with many users only receiving minimal amounts like $25 or $50, despite claims of up to $300. Additionally, users are frustrated by unexpected subscription fees and charges that are not clearly communicated upfront. The sentiment is overwhelmingly negative, with users feeling deceived by the app's marketing tactics.

App reviews talking about Advertising Accuracy:

"...it makes it seem like it will be able to help you immediately but they lie just like always."

"One thing I noticed is that all of these cash advance apps love to advertise high dollar amounts that you can advance but once you officially subscribe and register for an account, they barely approve you for anything, it’s all very misleading."

"...your advertisement and everything else ain't nothing but a scam I got to get some money from y'all and y'all turn me down but that's not what you said it's easy to get a loan from y'all nothing but liars"

Positive

17%

Negative

83%

Many users express frustration with Brigit's bank compatibility, citing frequent issues with linking and maintaining connections to their bank accounts. A common complaint is the app's tendency to repeatedly ask users to reconnect their bank accounts, even after successful connections, leading to a cycle of re-verification that prevents access to services. Some users report that the app fails to recognize their direct deposits or misidentifies their income, affecting their eligibility for cash advances. Additionally, the use of Plaid for bank verification is criticized for sending codes to outdated phone numbers, further complicating the process. The sentiment is overwhelmingly negative, with users feeling that the app's bank compatibility issues render it unusable.

App reviews talking about Bank Compatibility:

"...it says your all connected and ready for cash advance. I click continue and immediately the next page 'uh oh our wires got crossed'..."

"...keeps telling me my active bank card is invalid so I can't get any loans..."

"...I downloaded the app setup my bank information through their plaid system I had to try multiple times..."

Positive

23%

Negative

77%

Many users express frustration with Brigit's fees and costs, describing them as high and often unexpected. The app charges a monthly subscription fee, typically $8.99, which users find excessive, especially when the cash advance amounts are low, often only $25 or $50. Some users report being charged even after canceling their subscription, leading to overdraft fees and financial strain. The sentiment is overwhelmingly negative, with many feeling misled by the app's promises of higher advance amounts and transparency. Users also criticize the app for charging additional fees for instant transfers and for not increasing advance limits despite timely repayments.

App reviews talking about Fees & Costs:

"...they charge you $8.99 just to borrow $50..."

"...I was charged twice for an advance thought it might happen contacted Brigit and it still was taken out..."

"...they charge $8.99 for monthly subscription then another $2.99 to get an instant $50 loan..."

Positive

41%

Negative

59%

Many users express frustration with Brigit's repayment process, highlighting that it often takes an excessively long time for repayments to be processed. This delay can last several days, even after the funds have been deducted from their bank accounts, preventing users from accessing new advances promptly. Some users also report that repayments are taken earlier than agreed, leading to overdraft fees and financial inconvenience. Despite these issues, a few users appreciate the flexibility in setting repayment dates and the app's ability to provide quick cash advances when needed. However, the overall sentiment is negative due to the slow processing times and unexpected early withdrawals.

App reviews talking about Repayment Terms:

"...it takes forever for your payment back to process..."

"Repaid the advance almost a week ago and still not able to re-borrow because my repayment is still in progress..."

"...repayment process takes way too long other than that it was reliable..."

Positive

45%

Negative

55%

Customer support is reported to be a major issue for Brigit users. Many users express frustration over the lack of human interaction, as the app primarily relies on AI chatbots that often fail to resolve issues. Complaints about unauthorized charges, difficulties in canceling subscriptions, and slow response times are common. Users frequently mention being charged for services they did not sign up for and facing challenges in getting refunds. Despite some positive feedback about the app's functionality, the overwhelming sentiment is negative due to poor customer service experiences.

App reviews talking about Customer Support:

"...customer service never responds back after the person in the chat states it will take 24 hours..."

"...I have emailed them four times since then, and no one has replied to me since..."

"...no customer service phone number just Ai agent you will pay for them 20%..."

Positive

50%

Negative

50%

Opinions on Brigit's approval process are mixed. Some users appreciate the quick and easy approval for cash advances, highlighting the app's efficiency in times of need. However, many others express frustration over being denied advances despite meeting income requirements or having stable jobs. Several users report issues with the app's verification process, which often leads to delays or denials. Additionally, some feel misled by the app's promises, citing experiences where they were pre-approved but later denied after paying subscription fees. Overall, while some find the app helpful, others are disappointed by its inconsistent approval process.

App reviews talking about Approval Process:

"...it never works. It says I’m not getting enough income whenever it can’t even detect that I make $5000 a month..."

"...I was approved for a cash advance and after I paid for a subscription they dropped the amount I was approved for..."

"...I was approved instantly for a payday advance for an emergency situation..."

Positive

66%

Negative

34%

Opinions are mixed when it comes to the loan amounts offered by Brigit. Many users express frustration over the low cash advance limits, often starting at $25 or $50, despite having a good payment history or substantial income. Some feel misled by the advertised potential for higher advances, which they rarely experience. On the positive side, a few users appreciate the quick access to funds in emergencies, even if the amounts are small. However, the sentiment leans towards disappointment due to the lack of increase in advance limits over time, regardless of consistent repayments.

App reviews talking about Loan Amounts:

"...the cash advance limit they give you is too low. They approved me for $25.00..."

"...I have been stuck with the same advance amount for awhile..."

"...I was approved for a 50 cash advance that was really helpful."

Positive

82%

Negative

18%

Users appreciate the convenience of Brigit's auto advance feature, which automatically provides cash advances when needed. Many find it helpful as it aligns with their payday schedules, offering a seamless experience. However, some users express frustration over the lack of control, as they receive advances without explicitly requesting them and struggle to find an option to disable this feature. Overall, the sentiment is positive, with users valuing the app's ability to provide timely financial assistance, though a few wish for more control over the auto advance settings.

App reviews talking about Auto Advances:

"...It has a auto advance and automatically gives you money and then u have to pay it back even though you didn’t request the money..."

"I like this because it automatically works with my payday"

"...love the fact of auto payment"

Positive

88%

Negative

12%

Users praise Brigit for its effective budgeting tools, highlighting its ability to track spending and manage finances with ease. Many appreciate the app's straightforward interface and the peace of mind it provides by helping them avoid overdraft fees and manage expenses. While some users mention issues with categorization and fees, the overall sentiment is positive, with users finding the app valuable for financial planning and short-term cash advances. The app is often recommended for its simplicity and the comprehensive financial insights it offers.

App reviews talking about Budgeting Tools:

"...glad I can see how much I spend and how much I make monthly..."

"...helps track spending and upcoming bills too..."

"...great way to keep track of your spending..."

Positive

93%

Negative

7%

Users praise Brigit for its quick and easy cash advances, often highlighting the app's ability to provide funds when needed most. Many reviews mention receiving money within minutes, making it a reliable option for emergency situations. However, a few users express dissatisfaction with delays in processing times, noting that it can sometimes take a couple of days for funds to be available. Overall, the sentiment is positive, with many appreciating the app's convenience and speed in providing financial assistance.

App reviews talking about Funding Speed:

"...I got money instantly 50.00..."

"I needed cash now, my DEBIT CARD was locked, snd they came through quick!"

"...I was approved instantly for a payday advance for an emergency situation."

Positive

94%

Negative

6%

Users praise Brigit for its ease of use, highlighting the app's straightforward and user-friendly interface. Many reviews mention how quick and simple it is to set up and navigate, making it a convenient option for those in need of a cash advance. The process of obtaining funds is often described as fast and hassle-free, with several users appreciating the lack of complicated paperwork or credit checks. While the majority of feedback is positive, a few users report difficulties with account setup and navigation, indicating room for improvement in user experience.

App reviews talking about Ease of Use:

"...Super easy to use and very straight forward..."

"Very easy quick..."

"...very user-friendly..."

Positive

100%

Negative

0%

Users praise Brigit for its effectiveness in financial education, particularly in credit building and debt management. Many users report significant improvements in their credit scores, with some noting increases of up to 200 points. The app is lauded for its user-friendly interface and the ease with which users can access financial tools and cash advances. While some mention the potential for cash advances to become a habit, the overall sentiment is positive, with users appreciating the app's role in providing financial insights and helping them make better financial decisions.

App reviews talking about Financial Education:

"...helped me stay on top of my finances. It makes managing debt simple and less stressful..."

"Great way to take control of your credit! Wonderful app very knowledgeable..."

"...Using this app has brought my credit score up almost 200 points in about a year..."

What do Brigit users complain about?

On this page

Table of contents

Scam reports

Overdraft reports

What users say on other topics

Complaints about Brigit

On this page

Table of contents