By Editorial Team
Last Updated: Aug 03, 2025
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We went over the latest 1100 MoneyLion app reviews in August so you don't have to, and summarized them to tell you what users really think! 🧐
MoneyLion boasts an impressive 4.7 historical rating from over 420k+ user reviews, indicating strong satisfaction with the app. However, recent reviews have been less generous, giving MoneyLion a 3.8 rating in the last few weeks (as recent as July 2025). Read on to discover what users appreciate, common concerns, and more.
4.7
421K Reviews
Google Play
4.7
180K Reviews
iOS App Store
4.8
242K Reviews
On this page
Table of contents
Users say
Users appreciate MoneyLion for offering quick cash advances and additional features like credit-building loans and opportunities to earn money by playing games. However, many are frustrated with recent updates that have disrupted the gaming experience, making it difficult to track progress or receive rewards. Complaints about unexpected fees, aggressive prompts for tips, and higher-than-expected interest rates are common. Some users also report difficulties with customer service and account verification. While the app has helped some in financial emergencies, others feel that the fees and repayment terms are unfavorable.
👎Subscription Cancellation
👎Security & Privacy
👎Advertising Accuracy
👎App Stability
👎Tip Requests
👎Approval Process
👎Fees & Costs
👎Customer Support
👎Bank Compatibility
Repayment Terms
Loan Amounts
👍Budgeting Tools
👍Financial Education
👍Ease of Use
👍Funding Speed
👍Reliability
What users like most
Ease of Use and Versatility
Users appreciate the app's ease of use and versatility, especially for cash advances and credit building.
Customer Service
Many users found the customer service helpful and responsive, particularly in resolving issues and providing support.
Financial Tools and Features
The app's financial tools, such as credit building and cash advances, are highly valued by users for managing finances.
Common complaints
Game Rewards and Updates
Users are frustrated with the recent update that broke the game rewards feature, making it difficult to track progress and earn rewards.
Customer Support Issues
Some users experienced poor customer support, with unresolved issues and unhelpful responses from representatives.
Hidden Fees and Charges
There are complaints about unexpected fees and charges, including tips and high interest rates, which users find misleading and predatory.
Summary by feature
Positive
6%
Negative
94%
Many users express frustration with the MoneyLion app's subscription cancellation process. They report difficulties in deleting their accounts, with some stating that even after attempting to cancel, they continue to be charged or receive emails. The process is described as cumbersome, with users often needing to contact customer service, which they find unhelpful or unresponsive. Some users feel misled about the terms of their subscriptions and express dissatisfaction with the overall experience, labeling the app as scammy or fraudulent.
App reviews talking about Subscription Cancellation:
"...went to delete account and they are refusing to do so."
"I just want to delete the account!!..."
"...cancelled my membership in April here it's July and I still haven't been refunded..."
MoneyLion customer service
Examining how MoneyLion replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Almost a third of recent MoneyLion reviews are complaints. MoneyLion addresses most of these complaints, replying to about 90% of them. We found that their responses are mostly helpful. However, with such a high number of complaints, MoneyLion might consider taking steps to improve users' overall experience.
Here are the detailed metrics:
4/5
Customer Service Score
Based on recent 400 app review replies
Complaints severity
25%
Ignore rate
9%
Negative tone
3%
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4.1
20K Reviews
Monthly fee
Free
Advance amount
$40 - $200
Eligibility
To access cash advance, verify identity, income, and use Gerald responsibly.
Features
Instant cash advances, Buy Now Pay Later shopping, Phone plan financing, Play-to-earn rewards, Overdraft protection
3.6
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
You must be 18+, a US resident, have a bank account, and pass assessment.
Features
Instant cash advances up to $1,000, credit monitoring, budgeting tools, health benefits, cashback offers
4.7
542K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Must be 18+, have regular income, and reside in eligible state.
Features
Access $400 cash advances interest-free, build credit, earn 10% cashback, AutoSave, credit score monitoring.
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