By Editorial Team
Last Updated: Aug 03, 2025
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We went over the latest 1100 Grid Money app reviews in August so you don't have to, and summarized them to tell you what users really think! 🧐
Grid Money holds a solid 4.4 historical rating from over 40k+ user reviews, reflecting generally positive experiences with the app. Recent reviews have been less generous though and gave Grid Money a 3.2 rating in the last few weeks (as recent as July 2025). Read on to discover what users appreciate, common concerns, and more.
4.4
43K Reviews
Google Play
4.1
19K Reviews
iOS App Store
4.6
23K Reviews
On this page
Table of contents
Users say
Users find Grid Money helpful for quick cash advances when they're in a pinch, appreciating the straightforward and fast process. Many mention that the app is easy to use and offers low fees compared to other services. However, there are frequent complaints about difficulties canceling the subscription, with some being charged even after attempting to cancel. Customer service is often described as unresponsive or unhelpful, making it hard to resolve issues. Technical problems like app glitches, bank connectivity issues, and delays in receiving advances are also common concerns.
👎Subscription Cancellation
👎Bank Compatibility
👎App Stability
👎Security & Privacy
👎Subscription Model
👎Advertising Accuracy
👎Customer Support
Fees & Costs
Approval Process
Repayment Terms
👍Funding Speed
👍Loan Amounts
👍Ease of Use
👍Reliability
What users like most
Ease of Use and Quick Advances
Many users appreciated the app for its ease of use and the quick cash advances it provided when needed.
Helpful in Emergencies
The app was frequently praised for being a reliable source of quick cash during financial emergencies.
Responsive Customer Service
Some users found the customer service to be responsive and helpful, addressing their issues promptly.
Common complaints
Subscription and Cancellation Issues
Many users reported difficulties in canceling subscriptions, with some being charged even after cancellation.
Technical and Connectivity Problems
Numerous reviews mentioned issues with app glitches, bank connectivity, and processing errors.
Poor Customer Support
A significant number of users complained about unresponsive or ineffective customer support, leading to unresolved issues.
Summary by feature
Positive
2%
Negative
98%
Many users complain about the difficulty of canceling their subscriptions with Grid Money. They report being charged monthly fees even after attempting to cancel multiple times, with some stating they have been charged for months or even years after cancellation. The process to cancel seems cumbersome, requiring users to submit tickets and wait for responses that often never come. Customer service is frequently described as unresponsive or unhelpful, leaving users frustrated and feeling scammed. The sentiment is overwhelmingly negative, with many users warning others to avoid the app due to these issues.
App reviews talking about Subscription Cancellation:
"...I’m paying $10 over and over for a subscription I’ve been trying to cancel..."
"...they have been charging me $10 subscription fee every month seems like there is no way to cancel it..."
"...I canceled my grid+ 3 months ago and they still continue to charge me $10 a month..."
Grid Money customer service
Examining how Grid Money replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
About a third of recent Grid Money reviews are complaints, which is quite a lot. On the bright side, Grid Money replies to almost two-thirds of these complaints. However, many of the complaints are pretty harsh, indicating serious issues users are facing. When they do respond, their support is helpful more than half the time, but sometimes the replies are neutral or even dismissive. Overall, Grid Money could work on providing more consistently helpful responses to better address user concerns.
Here are the detailed metrics:
4/5
Customer Service Score
Based on recent 400 app review replies
⚠️
Complaints severity
40%
⚠️
Ignore rate
37%
Negative tone
3%
Other apps like Grid Money
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4.1
20K Reviews
Monthly fee
Free
Advance amount
$40 - $200
Eligibility
To access cash advance, verify identity, income, and use Gerald responsibly.
Features
Instant cash advances, Buy Now Pay Later shopping, Phone plan financing, Play-to-earn rewards, Overdraft protection
3.6
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
You must be 18+, a US resident, have a bank account, and pass assessment.
Features
Instant cash advances up to $1,000, credit monitoring, budgeting tools, health benefits, cashback offers
4.7
542K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Must be 18+, have regular income, and reside in eligible state.
Features
Access $400 cash advances interest-free, build credit, earn 10% cashback, AutoSave, credit score monitoring.
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