By Editorial Team
Last Updated: Nov 13, 2025
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We went over the latest 1100 Grid Money app reviews in November so you don't have to, and summarized them to tell you what users really think! 🧐
Grid Money sits at a 4.3 lifetime rating pulled from roughly 45k reviews across the App Store (24.8k) and Google Play (20.1k). Recent feedback is cooler, averaging 2.8 in the last few weeks (November 2025). Read on to see what users value, the common pain points they flag, and how those insights might help you decide.
4.3
45K Reviews
Google Play
3.9
20K Reviews
iOS App Store
4.6
25K Reviews
On this page
Table of contents
Users say
Most folks like Grid for quick, no-credit-check cash when they’re short—many say the $30-$50 starter advance lands within minutes (a $2–$4 express fee, or free in 1-3 days) and the sign-up takes just a few taps. After a few on-time repayments some users unlock $70-$100, but plenty report they stay stuck at $50 forever.
The headaches: frequent “hiccup” errors linking banks or debit cards (Chime, Capital One, PNC and others often fail), advances that sit in “processing” for days or never arrive, and repayments that can take a week to clear—blocking the next advance. Customer support is mostly bots and slow email replies, so fixes drag on. The mandatory $10 monthly subscription (up to $15 with credit-builder) surprises many, is hard to cancel, and some get charged even after deleting the app. A few also flag duplicate or unauthorized withdrawals and missing game-reward payouts, calling the service a potential scam.
👎Subscription Cancellation
👎App Stability
👎Bank Compatibility
👎Subscription Model
👎Security & Privacy
👎Customer Support
👎Advertising Accuracy
👎Fees & Costs
👎Repayment Terms
Approval Process
👍Funding Speed
👍Loan Amounts
👍Ease of Use
👍Reliability
What users like most
Ease of Use
Many users appreciated the app's easy setup and straightforward process for obtaining cash advances.
Quick Cash Advances
Users frequently mentioned the app's ability to provide quick cash advances when needed.
Reliable Service
Several reviews highlighted the app's reliability in providing financial assistance during emergencies.
Common complaints
Customer Service Issues
Numerous users complained about poor customer service, including unresponsive support and unresolved issues.
Subscription and Hidden Fees
Many users were frustrated with unexpected charges and difficulties in canceling subscriptions.
Bank Connectivity Problems
A significant number of reviews mentioned issues with connecting bank accounts, leading to delays or inability to access funds.
Summary by feature
Positive
1%
Negative
99%
Many users complain about the difficulty of canceling their subscriptions with Grid Money. Despite attempts to cancel, users report being continuously charged monthly fees, often without any response from customer support. The process to cancel seems cumbersome, requiring interaction with customer service, which is often unresponsive or provides automated replies. This has led to frustration and accusations of fraudulent practices, with some users resorting to blocking transactions through their banks or considering legal action. The sentiment is overwhelmingly negative, with users feeling trapped in a subscription they no longer want.
App reviews talking about Subscription Cancellation:
"...I canceled my services on September 3 and they have still taken money from me..."
"I canceled my grid membership the beginning of 2025 and it is now October, I am still being charged..."
"...I canceled my subscription, no longer needed help. Every month, you still take out $10 subscription fee..."
Grid Money customer service
Examining how Grid Money replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
About 45% of recent reviews are complaints. The team responds to roughly 83% of them, so most complainers hear back. Many complaints are pretty harsh, yet the majority of replies offer clear next steps and only a few come off as dismissive. High engagement helps users find fixes, but the sheer number of complaints shows there’s still plenty of friction in the experience.
Here are the detailed metrics:
4/5
Customer Service Score
Based on recent 400 app review replies
⚠️
Complaints severity
36%
Ignore rate
17%
Negative tone
3%
Other apps like Grid Money
Select...
4.2
26K Reviews
Monthly fee
Free
Advance amount
$40 - $200
Eligibility
Need verified income, three-month healthy deposits, and previous Gerald advance.
Features
Cash advances to $200, Buy now pay later shopping, Mobile plan financing, In-app bill management
3.5
40K Reviews
Monthly fee
$2.47
Advance amount
$5 - $1000
Eligibility
US adults with verified income, healthy deposits pass Beem's review.
Features
Instant $1,000 advances, 5% savings wallet, Credit-builder card, AI budgeting, Up to 10% cash-back
4.7
606K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Adults in eligible states with active, steady-income account qualify responsibly.
Features
Cash advances, credit-builder line of credit, revolving credit, automatic savings, credit score monitoring
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