By Editorial Team
Last Updated: Aug 03, 2025
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We went over the latest 1100 Gerald app reviews in August so you don't have to, and summarized them to tell you what users really think! 🧐
Gerald holds a 4.1 historical rating from over 20k+ user reviews, reflecting general satisfaction with the app. Recent reviews have been less favorable, giving Gerald a 3.6 rating in the last few weeks (as recent as July 2025). Read on to discover what users appreciate, common concerns, and more.
4.1
20K Reviews
Google Play
3.9
5K Reviews
iOS App Store
4.2
15K Reviews
On this page
Table of contents
Users say
Users have mixed experiences with the Gerald app. Many are frustrated that to receive a cash advance, they must first spend a portion of it on purchases from the app's "Cornerstore," which some find overpriced or unnecessary. Complaints include not receiving ordered items, delays in cash advances, and difficulties with customer support. On the positive side, some users appreciate the assistance in tight situations and praise helpful customer service representatives like Mark and Jubelle. Overall, while the app has been beneficial for some, others are disappointed with its business model and question its reliability.
👎Advertising Accuracy
👎Fees & Costs
👎Bank Compatibility
👎Subscription Cancellation
👎Tip Requests
👎Subscription Model
👎Approval Process
👎App Stability
Funding Speed
Security & Privacy
👍Customer Support
👍Reliability
👍Ease of Use
👍Repayment Terms
What users like most
Customer Service
Many users praised the customer service, highlighting representatives like Mark, Jubelle, and Gerard for their prompt and helpful responses.
Ease of Use
Some users found the app easy to navigate and appreciated the straightforward process for obtaining advances.
Financial Education
A few users appreciated the app's features that help with financial management and education.
Common complaints
Forced Purchases
Users were frustrated with the requirement to spend a portion of their advance in the app's store before accessing the remaining funds.
Delayed or Missing Advances
Many users reported issues with not receiving their advances or experiencing significant delays.
Misleading Advertising
Numerous reviews mentioned feeling misled by the app's promises, particularly regarding the cash advance process and associated costs.
Summary by feature
Positive
4%
Negative
96%
Many users complain about Gerald's misleading advertising, describing it as a bait-and-switch scheme. The app promises cash advances but requires users to spend a significant portion of the advance on overpriced items from their in-app store before accessing the remaining funds. This practice leaves users feeling deceived, as they end up with less cash than expected and often face delays or issues with product deliveries. The sentiment is overwhelmingly negative, with users expressing frustration over the app's deceptive practices and lack of transparency.
App reviews talking about Advertising Accuracy:
"...forces you to buy products you will never see just for a partial advance..."
"...you have to spend half of it in their little in app shop before the remainder of the advance offer is usable..."
"...they make you spend advance on Weird site..."
Gerald customer service
Examining how Gerald replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
About a quarter of recent Gerald reviews are complaints. The good news is that Gerald responds to most of these complaints, addressing around 85% of them. We noticed that many complaints are quite harsh, but Gerald's replies are generally helpful, although a few can be dismissive. Overall, Gerald makes a decent effort to address user concerns.
Here are the detailed metrics:
3/5
Customer Service Score
Based on recent 400 app review replies
⚠️
Complaints severity
48%
Ignore rate
13%
Negative tone
7%
Other apps like Gerald
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4.1
20K Reviews
Monthly fee
Free
Advance amount
$40 - $200
Eligibility
To access cash advance, verify identity, income, and use Gerald responsibly.
Features
Instant cash advances, Buy Now Pay Later shopping, Phone plan financing, Play-to-earn rewards, Overdraft protection
3.6
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
You must be 18+, a US resident, have a bank account, and pass assessment.
Features
Instant cash advances up to $1,000, credit monitoring, budgeting tools, health benefits, cashback offers
4.7
542K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Must be 18+, have regular income, and reside in eligible state.
Features
Access $400 cash advances interest-free, build credit, earn 10% cashback, AutoSave, credit score monitoring.
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