By Editorial Team
Last Updated: Jun 13, 2025
Read more
We went over the latest 1100 Gerald app reviews in June so you don't have to, and summarized them to tell you what users really think! 🧐
Gerald has a solid 4.2 historical rating from over 19k+ user reviews, indicating general satisfaction with the app. However, recent reviews have dipped to 3.4 in the past few weeks (as of May 2025). Read on to learn what users like, common issues, and more.
4.2
19K Reviews
Google Play
4.0
5K Reviews
iOS App Store
4.2
14K Reviews
On this page
Table of contents
Users say
Users appreciate the helpful customer service, however, many are frustrated with the requirement to spend a significant portion of their cash advance in the app's 'corner store' before accessing the remaining funds. They find the store items overpriced with high shipping fees, and some report not receiving their orders. This purchasing requirement feels counterproductive to those seeking a cash advance, leading to dissatisfaction among users.
👎Advertising Accuracy
👎Subscription Cancellation
👎Subscription Model
👎Bank Compatibility
👎Fees & Costs
👎Tip Requests
👎Loan Amounts
👎Approval Process
👎App Stability
👎Security & Privacy
Funding Speed
👍Ease of Use
👍Customer Support
👍Repayment Terms
👍Reliability
What users like most
Customer Service
Many users praised the customer service, highlighting their prompt and helpful assistance.
App Flexibility
Some users appreciated the app's flexibility in providing cash advances and the ability to purchase items from the store.
Ease of Use
A few users found the app easy to use and appreciated the quick response from customer support.
Common complaints
Forced Purchases
Many users were frustrated by the requirement to spend a portion of their advance in the app's store before accessing the cash advance.
Scam Accusations
Numerous reviews labeled the app as a scam, citing issues with unauthorized charges and not receiving promised advances.
App Functionality Issues
Users reported technical problems, such as difficulties connecting bank accounts and issues with app stability.
Summary by feature
Positive
2%
Negative
98%
Many users express frustration with Gerald's cash advance app, citing misleading advertising. The app promises cash advances but requires users to spend a significant portion of the advance on overpriced items from their in-app store before accessing any funds. This practice leaves users with only a fraction of the promised advance, which they find deceptive and unhelpful, especially when in need of immediate cash. The sentiment is overwhelmingly negative, with users feeling misled and scammed by the app's business model.
App reviews talking about Advertising Accuracy:
"...they approve you for an amount but make you spend most of it on their app in a credit store..."
"...you have to spend over half of your advance in 'the cornerstore'..."
"...you get a cash advance to only use at some stupid store that sells really bizarre things..."
Gerald customer service
Examining how Gerald replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Almost a third of recent Gerald reviews are complaints, many of which are quite harsh. Gerald responds to over 70% of these complaints, which is better than some apps but there's still room for improvement. Most of their replies are helpful, and they rarely come across as dismissive. Overall, Gerald's customer support is fairly responsive but could do more to address all user concerns.
Here are the detailed metrics:
4/5
Customer Service Score
Based on recent 400 app review replies
⚠️
Complaints severity
42%
Ignore rate
28%
Negative tone
5%
Other apps like Gerald
Select...
4.2
19K Reviews
Monthly fee
Free
Advance amount
$10 - $100
Eligibility
You must be 18+, have income, and prior BNPL use.
Features
Instant cash advances, Shop now pay later, Mobile plans without upfront costs, Overdraft protection, Earn rewards.
3.6
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
Must be 18+, US resident, with positive account and regular income.
Features
Instant cash advances up to $1,000, budgeting tools, credit score monitoring, personal loans, high-yield savings.
4.7
527K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Must be 18+, not in CT/MD/DC, with steady income.
Features
Cash advances up to $400, line of credit up to $1,000, credit building, early paycheck access, earn cashback.