By Editorial Team
Last Updated: Aug 03, 2025
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We went over the latest 1100 FloatMe app reviews in August so you don't have to, and summarized them to tell you what users really think! 🧐
FloatMe has a 4.7 historical rating from over 160k+ user reviews, reflecting strong satisfaction with the app. Recent reviews have shown a slight dip, giving FloatMe a 4.2 rating in the last few weeks (as recent as July 2025). Read on to discover what users appreciate, common concerns, and more.
4.7
167K Reviews
Google Play
4.6
60K Reviews
iOS App Store
4.8
107K Reviews
On this page
Table of contents
Users say
Many users appreciate FloatMe for providing quick and easy access to small cash advances, helping them in tight situations. However, the initial advance amounts are often limited to $20 or $50, and some users find it slow to increase despite timely repayments. A common complaint is the $4.99 monthly membership fee, which is charged upfront even if an advance request is denied. Additionally, several users report difficulties with canceling their subscription or getting responses from customer support.
👎Subscription Cancellation
👎Subscription Model
👎Bank Compatibility
👎App Stability
👎Fees & Costs
Approval Process
Customer Support
👍Loan Amounts
👍Repayment Terms
👍Ease of Use
👍Funding Speed
👍Reliability
What users like most
Ease of Use
Users appreciate the app's simplicity and ease of navigation.
Quick Cash Access
Many users found the app helpful for quick cash advances in emergencies.
Reliability
The app is often described as reliable and dependable in times of need.
Common complaints
Subscription Fees
Users are frustrated with being charged subscription fees without receiving services.
Denial of Advances
Many users report being denied advances despite meeting requirements.
Customer Support Issues
There are numerous complaints about poor customer service and unresolved issues.
Summary by feature
Positive
1%
Negative
99%
Many users complain about difficulties in canceling their subscriptions with FloatMe, often citing unauthorized charges even after account closure. A recurring issue is being charged a membership fee despite having canceled the service, with some users reporting multiple charges. The process to cancel seems cumbersome, with users mentioning unresponsive customer service and a lack of support in resolving these issues. The sentiment is overwhelmingly negative, with users feeling frustrated and trapped by a service they no longer wish to use.
App reviews talking about Subscription Cancellation:
"...I canceled my membership June 13 and today is June 23 and my checking account was billed another membership fee..."
"I canceled my account and never received money from your company but charged $4.99 fraudulently..."
"...canceled my membership and still charged me anyway, and ignoring emails about refunding me is NOT good business..."
FloatMe customer service
Examining how FloatMe replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
FloatMe has a moderate number of complaints, with about 17% of recent reviews expressing dissatisfaction, and more than a third of these are quite harsh. The good news is that FloatMe is highly responsive, addressing almost all of these complaints. In most cases, they provide helpful information in their replies. Overall, while they are responsive, FloatMe could work on improving the quality of their responses to better assist their users.
Here are the detailed metrics:
4/5
Customer Service Score
Based on recent 400 app review replies
⚠️
Complaints severity
36%
Ignore rate
3%
Negative tone
5%
Other apps like FloatMe
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4.1
20K Reviews
Monthly fee
Free
Advance amount
$40 - $200
Eligibility
To access cash advance, verify identity, income, and use Gerald responsibly.
Features
Instant cash advances, Buy Now Pay Later shopping, Phone plan financing, Play-to-earn rewards, Overdraft protection
3.6
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
You must be 18+, a US resident, have a bank account, and pass assessment.
Features
Instant cash advances up to $1,000, credit monitoring, budgeting tools, health benefits, cashback offers
4.7
542K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Must be 18+, have regular income, and reside in eligible state.
Features
Access $400 cash advances interest-free, build credit, earn 10% cashback, AutoSave, credit score monitoring.
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