By Editorial Team
Last Updated: Nov 13, 2025
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We went over the latest 1100 Empower app reviews in November so you don't have to, and summarized them to tell you what users really think! 🧐
Empower shows a lifetime rating of 4.7 pulled from 600k+ reviews across both app stores. Lately, the vibe has dipped, with a 3.1 average from recent feedback (November 2025). Below, you’ll see what’s driving the praise, the pain points, and the overall chatter.
4.7
606K Reviews
Google Play
4.7
270K Reviews
iOS App Store
4.8
336K Reviews
On this page
Table of contents
Users say
Most users say the app really can drop money in your bank within minutes, but cash-out sizes stay small—$25–$100 for many, $200-ish if you’ve repaid a few times. To get anything you’ll pay a flat membership fee (about $8–$15/month) and, if you want the cash instantly, another $2–$4 express fee. A handful like the free two-day option and the grace/extension feature.
Biggest gripes: the app’s recent rebrand broke log-ins for a lot of people, screens freeze or show “connection-error” loops, and support is mostly an AI bot that loops you back to email. Repayments can sit “processing” for several days, early pay-offs don’t post right away, and some folks are hit with subscription charges even after canceling. Limits rarely rise and sometimes even drop, so a lot of long-time users still only get fifty bucks. Unauthorized or duplicate withdrawals and difficulty removing bank cards turn up in a few stories, so watch your statements.
Bottom line: super quick spot cash when it works, but fee math, low limits and reliability headaches keep popping up in the reviews.
👎Subscription Cancellation
👎Security & Privacy
👎App Stability
👎Balance Reporting
👎Customer Support
👎Bank Compatibility
👎Budgeting Tools
👎Subscription Model
Advertising Accuracy
Fees & Costs
Financial Education
👍Repayment Terms
👍Loan Amounts
👍Ease of Use
👍Approval Process
👍Reliability
👍Funding Speed
What users like most
Ease of Use
Users appreciate the app's user-friendly interface and ease of navigation.
Quick Cash Advances
Many users found the cash advance feature helpful and quick to access.
Convenience
The app is praised for its convenience, especially in emergency situations.
Common complaints
Login and Access Issues
Numerous users report problems with logging in and accessing their accounts.
Customer Support
There are frequent complaints about poor customer support and unhelpful automated responses.
Subscription and Fees
Users are frustrated with unexpected charges and difficulties in canceling subscriptions.
Summary by feature
Positive
3%
Negative
97%
Many users complain about difficulties in canceling their subscriptions with Empower, often citing unauthorized charges even after attempting to cancel. Several reviews mention being charged monthly fees despite not having access to their accounts or having already canceled their subscriptions. Users express frustration with customer service, describing it as unhelpful or unresponsive, and some report needing to change their bank details to stop the charges. The sentiment is overwhelmingly negative, with users feeling trapped by a service they no longer wish to use.
App reviews talking about Subscription Cancellation:
"...they are still charging me the 8.00 they said they would cancel and not charge my account..."
"...I canceled my subscription and I still continue to charge my account..."
"...they keep charging me the monthly fee EVEN THOUGH I CANT ACCESS ANYTHING..."
Empower customer service
Examining how Empower replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Almost half of the recent reviews are complaints, and the developer steps in on roughly 58 % of them. About half of their replies give practical help, most of the rest are neutral check-ins, and only a tiny sliver come across as dismissive. With just a small share of complaints being very harsh, upping the response rate could go a long way toward keeping users calmer and better informed.
Here are the detailed metrics:
4/5
Customer Service Score
Based on recent 400 app review replies
Complaints severity
16%
⚠️
Ignore rate
42%
Negative tone
4%
Other apps like Empower
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4.2
26K Reviews
Monthly fee
Free
Advance amount
$40 - $200
Eligibility
Need verified income, three-month healthy deposits, and previous Gerald advance.
Features
Cash advances to $200, Buy now pay later shopping, Mobile plan financing, In-app bill management
3.5
40K Reviews
Monthly fee
$2.47
Advance amount
$5 - $1000
Eligibility
US adults with verified income, healthy deposits pass Beem's review.
Features
Instant $1,000 advances, 5% savings wallet, Credit-builder card, AI budgeting, Up to 10% cash-back
4.7
606K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Adults in eligible states with active, steady-income account qualify responsibly.
Features
Cash advances, credit-builder line of credit, revolving credit, automatic savings, credit score monitoring
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