By Editorial Team
Last Updated: Jun 13, 2025
Read more
We went over the latest 1100 Empower app reviews in June so you don't have to, and summarized them to tell you what users really think! 🧐
Empower has a 4.7 historical rating from over 500k+ user reviews, reflecting strong user satisfaction with the app. Recent reviews have been less favorable, with Empower receiving a 3.4 rating in the last few weeks (as recent as May 2025). Read on to discover what users appreciate, common concerns, and more.
4.7
527K Reviews
Google Play
4.7
229K Reviews
iOS App Store
4.8
298K Reviews
On this page
Table of contents
Users say
Many users find Empower's cash advances helpful in tight situations, appreciating the quick and easy application process. However, there are frequent complaints about the app crashing or not allowing users to log in, with issues like authentication failures, Face ID problems, and being forced to disable VPNs. Customer support is often cited as unhelpful or hard to reach. Some users are frustrated that advance amounts remain low, even with good repayment history, and that there are unexpected fees or subscription charges, sometimes even after canceling the service.
👎App Stability
👎Security & Privacy
👎Bank Compatibility
👎Fees & Costs
👎Customer Support
Advertising Accuracy
Approval Process
Repayment Terms
👍Budgeting Tools
👍Ease of Use
👍Financial Education
👍Loan Amounts
👍Reliability
👍Funding Speed
What users like most
Quick and Easy Cash Advances
Users appreciated the app for providing fast and easy cash advances, especially in times of need.
User-Friendly Interface
Many users found the app easy to navigate and appreciated its straightforward design.
Helpful in Financial Emergencies
The app was praised for being reliable and helpful during financial crises.
Common complaints
Login and Access Issues
Numerous users reported problems with logging in and accessing their accounts, often leading to frustration.
Frequent App Crashes
The app was criticized for crashing frequently, making it difficult for users to complete tasks.
Subscription and Hidden Fees
Users were unhappy with unexpected subscription fees and other hidden costs associated with the app.
Summary by feature
Positive
3%
Negative
97%
Many users complain about the Empower app's stability issues, particularly after updates. Frequent crashes, login failures, and endless loading screens are common frustrations. Users often find themselves unable to access their accounts, with some having to uninstall and reinstall the app repeatedly just to log in once. The app's performance is described as slow and clunky, with many experiencing forced updates that don't work, leaving them locked out. Overall, the sentiment is overwhelmingly negative, with users expressing dissatisfaction and frustration over the app's unreliability.
App reviews talking about App Stability:
"...I can’t download this new update and haven’t Been able to get into my account since..."
"The app is the worst to login. It takes for ever the facial recognition never works..."
"...app tells me to update but it won’t download the update..."
Empower customer service
Examining how Empower replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Almost 40% of recent Empower reviews are complaints. Empower responds to about 64% of these complaints, engaging with many users who had a negative experience. However, their responses are helpful only about half the time; the rest are dismissive or neutral. Empower is making an effort to address user concerns, but there's room to improve the quality of their customer support replies.
Here are the detailed metrics:
3/5
Customer Service Score
Based on recent 400 app review replies
Complaints severity
19%
⚠️
Ignore rate
36%
Negative tone
16%
Other apps like Empower
Select...
4.2
19K Reviews
Monthly fee
Free
Advance amount
$10 - $100
Eligibility
You must be 18+, have income, and prior BNPL use.
Features
Instant cash advances, Shop now pay later, Mobile plans without upfront costs, Overdraft protection, Earn rewards.
3.6
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
Must be 18+, US resident, with positive account and regular income.
Features
Instant cash advances up to $1,000, budgeting tools, credit score monitoring, personal loans, high-yield savings.
4.7
527K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Must be 18+, not in CT/MD/DC, with steady income.
Features
Cash advances up to $400, line of credit up to $1,000, credit building, early paycheck access, earn cashback.