By Editorial Team
Last Updated: Aug 03, 2025
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We went over the latest 1100 Empower app reviews in August so you don't have to, and summarized them to tell you what users really think! 🧐
Empower holds an impressive 4.7 historical rating from over 500k+ user reviews, reflecting strong satisfaction with the app. Recent reviews have been less generous though and gave Empower a 3.3 rating in the last few weeks (as recent as July 2025). Read on to discover what users appreciate, common concerns, and more.
4.7
542K Reviews
Google Play
4.7
236K Reviews
iOS App Store
4.8
306K Reviews
On this page
Table of contents
Users say
Users commonly report issues with logging into the app, especially with two-factor authentication failing and frequent crashes. Many are frustrated that the app doesn't function when using a VPN and that it forces them to use the app instead of a mobile browser. While some find the app helpful when it works, the overall experience is hindered by technical glitches, slow performance, and unresponsive customer support.
👎Subscription Cancellation
👎App Stability
👎Security & Privacy
👎Customer Support
👎Subscription Model
👎Bank Compatibility
Fees & Costs
Repayment Terms
👍Loan Amounts
👍Approval Process
👍Ease of Use
👍Financial Education
👍Reliability
👍Funding Speed
What users like most
Ease of Use
Many users appreciate the app's user-friendly interface and find it easy to navigate and manage their accounts.
Quick Cash Advances
Users frequently mention the app's ability to provide fast cash advances, which is helpful in emergencies.
Credit Improvement
Several users have noted that the app helps them improve their credit score over time.
Common complaints
Login and Authentication Issues
A significant number of users report problems with logging in, including issues with two-factor authentication and app crashes.
Customer Support
Many users express frustration with the lack of effective customer support and difficulty in resolving issues.
Subscription Fees
Users are unhappy with the app's subscription fees, which are often seen as hidden or unexpected.
Summary by feature
Positive
1%
Negative
99%
Many users complain about the difficulty in canceling their subscriptions with Empower. They report being charged fees even after attempting to close their accounts multiple times. Some users express frustration over the lack of customer support, with communication limited to email and responses being slow or unhelpful. The sentiment is overwhelmingly negative, with users feeling trapped by a service they no longer wish to use and describing the app as a scam due to unauthorized charges.
App reviews talking about Subscription Cancellation:
"...Extremely difficult to cancel account..."
"...account was canceled but still being charged. 8.99 3x..."
"...you have to unsub many times, they will keep trying to charge the monthly fee..."
Empower customer service
Examining how Empower replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Empower receives quite a number of complaints, with almost 40% of recent reviews expressing dissatisfaction. On the bright side, they respond to around 80% of these complaints. However, while many of their replies are helpful, there's room for improvement in the tone, as some responses can come across as dismissive. Empower could work on enhancing their customer support interactions to better address user concerns.
Here are the detailed metrics:
3/5
Customer Service Score
Based on recent 400 app review replies
Complaints severity
18%
Ignore rate
19%
Negative tone
15%
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4.1
20K Reviews
Monthly fee
Free
Advance amount
$40 - $200
Eligibility
To access cash advance, verify identity, income, and use Gerald responsibly.
Features
Instant cash advances, Buy Now Pay Later shopping, Phone plan financing, Play-to-earn rewards, Overdraft protection
3.6
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
You must be 18+, a US resident, have a bank account, and pass assessment.
Features
Instant cash advances up to $1,000, credit monitoring, budgeting tools, health benefits, cashback offers
4.7
542K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Must be 18+, have regular income, and reside in eligible state.
Features
Access $400 cash advances interest-free, build credit, earn 10% cashback, AutoSave, credit score monitoring.
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