By Editorial Team
Last Updated: Aug 03, 2025
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We went over the latest 1100 Brigit app reviews in August so you don't have to, and summarized them to tell you what users really think! 🧐
Brigit holds an impressive 4.8 historical rating from over 650k+ user reviews, reflecting strong satisfaction with the app. Recent reviews have been less generous though and gave Brigit a 3.6 rating in the last few weeks (as recent as July 2025). Read on to discover what users appreciate, common concerns, and more.
4.8
646K Reviews
Google Play
4.7
265K Reviews
iOS App Store
4.8
381K Reviews
On this page
Table of contents
Users say
Users appreciate that Brigit can provide quick cash advances when they're in a pinch, with some finding the app easy to use and helpful for covering unexpected expenses. However, many users express frustration that the maximum advance amount often stays at $50, even after long-term use and consistent on-time repayments. There are also frequent complaints about unexpected subscription fees, including charges after canceling the service, which catches some users off guard. Customer support is often reported as unhelpful or hard to reach, making it tough to resolve issues. Additionally, some users experience difficulties with bank connections, technical glitches, and delays in repayment processing, which can prevent access to new advances when needed.
👎Subscription Cancellation
👎Subscription Model
👎App Stability
👎Bank Compatibility
👎Security & Privacy
👎Advertising Accuracy
👎Fees & Costs
👎Customer Support
👎Approval Process
Loan Amounts
Repayment Terms
👍Funding Speed
👍Financial Education
👍Ease of Use
👍Reliability
What users like most
Ease of Use
Users appreciated the app's user-friendly interface and straightforward process for obtaining cash advances.
Quick Funding
Many users praised the app for providing fast cash advances, often within minutes.
Helpful in Emergencies
The app was frequently mentioned as a lifesaver during financial emergencies, providing much-needed funds.
Common complaints
Unauthorized Charges
Numerous users reported unauthorized charges and difficulties in canceling subscriptions.
Low Advance Limits
Many users were frustrated with the low cash advance limits, often stuck at $50 despite regular use.
Poor Customer Support
Users frequently complained about the lack of effective customer support and unresolved issues.
Summary by feature
Positive
8%
Negative
92%
Many users complain about difficulties in canceling their Brigit subscriptions, with numerous reports of unauthorized charges even after cancellation. Users express frustration over being billed for another cycle despite having canceled their subscriptions well in advance. Some mention that customer service is unresponsive or unhelpful, leaving them feeling trapped in a service they no longer wish to use. The sentiment is overwhelmingly negative, with users feeling deceived by the app's cancellation process and billing practices.
App reviews talking about Subscription Cancellation:
"...I canceled my subscription far in advance and then I deleted my account. After my account was deleted I was charged another subscription fee..."
"I’ve canceled the the plus subscription over two times in the past months however my bank account is still charged..."
"...I canceled my subscription almost two weeks before the next billing cycle, and they have made it very clear that they still plan on taking the next upcoming subscription fee..."
Brigit customer service
Examining how Brigit replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Almost a third of recent Brigit reviews are complaints. Brigit responds to almost all of these complaints, addressing nearly all user concerns. We found that sometimes Brigit can be quite dismissive in their replies, but in most cases, they provide helpful information. Overall, Brigit could improve the quality of their responses.
Here are the detailed metrics:
3/5
Customer Service Score
Based on recent 400 app review replies
Complaints severity
28%
Ignore rate
3%
Negative tone
14%
Other apps like Brigit
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4.1
20K Reviews
Monthly fee
Free
Advance amount
$40 - $200
Eligibility
To access cash advance, verify identity, income, and use Gerald responsibly.
Features
Instant cash advances, Buy Now Pay Later shopping, Phone plan financing, Play-to-earn rewards, Overdraft protection
3.6
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
You must be 18+, a US resident, have a bank account, and pass assessment.
Features
Instant cash advances up to $1,000, credit monitoring, budgeting tools, health benefits, cashback offers
4.7
542K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Must be 18+, have regular income, and reside in eligible state.
Features
Access $400 cash advances interest-free, build credit, earn 10% cashback, AutoSave, credit score monitoring.
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