By Editorial Team
Last Updated: Jun 13, 2025
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We went over the latest 1100 Brigit app reviews in June so you don't have to, and summarized them to tell you what users really think! 🧐
Brigit holds an impressive 4.8 historical rating from over 600k+ user reviews, reflecting strong satisfaction with the app. Recent reviews have been less generous though and gave Brigit a 3.6 rating in the last few weeks (as recent as May 2025). Read on to discover what users appreciate, common concerns, and more.
4.8
629K Reviews
Google Play
4.7
256K Reviews
iOS App Store
4.8
371K Reviews
Trust Pilot
4.6
2K Reviews
On this page
Table of contents
Users say
Users appreciate the quick and easy access to cash advances, often receiving funds within minutes when they need a little extra money. However, many mention that the maximum advance amount stays at $50, even after extended use and consistent on-time repayments, which can be frustrating for those expecting higher limits. Some users are surprised by the monthly subscription fee of $8.99 and report being charged even after attempting to cancel their membership. There are also complaints about repayment processing times taking several days, delaying the ability to request a new advance. Additionally, frequent disconnections between the app and bank accounts require users to reconnect, causing inconvenience. Customer support is described by some as unresponsive or hard to reach when issues arise. On the positive side, users find the app helpful in emergencies and appreciate features that assist in building credit.
👎Subscription Cancellation
👎Subscription Model
👎Advertising Accuracy
👎Security & Privacy
👎Bank Compatibility
👎Customer Support
👎App Stability
👎Fees & Costs
👎Approval Process
👎Loan Amounts
Repayment Terms
👍Financial Education
👍Funding Speed
👍Ease of Use
👍Reliability
What users like most
Ease of Use
Users appreciated the app's simplicity and quick setup process.
Quick Cash Advances
Many users found the app helpful for obtaining fast cash advances in emergencies.
Credit Improvement
Some users noted the app's positive impact on their credit scores.
Common complaints
Subscription and Hidden Fees
Users were frustrated with unexpected subscription charges and hidden fees.
Customer Support Issues
Many users complained about poor customer service and lack of human assistance.
Bank Connection Problems
Frequent issues with bank connectivity and account verification were reported.
Summary by feature
Positive
4%
Negative
96%
Many users express frustration with Brigit's subscription cancellation process, describing it as deceptive and predatory. A common complaint is that charges continue even after users believe they have canceled their subscriptions, with some reporting unauthorized deductions from their accounts. Users also mention difficulties in reaching customer support to resolve these issues, often feeling trapped by ongoing fees despite attempts to cancel. The sentiment is overwhelmingly negative, with many users feeling misled and financially burdened by unexpected charges.
App reviews talking about Subscription Cancellation:
"...keep taking money out of my account after I canceled it..."
"I canceled my subscription almost two weeks ago and they still charged me..."
"...charged me even after I canceled..."
Brigit customer service
Examining how Brigit replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
About a third of recent Brigit reviews are complaints. Brigit is addressing almost all of these complaints, with 99% receiving a response. We found that sometimes Brigit can be dismissive in their replies, but in most cases, they provide helpful information. While they are responsive, there's still room for improvement in how they address user concerns.
Here are the detailed metrics:
3/5
Customer Service Score
Based on recent 400 app review replies
Complaints severity
29%
Ignore rate
1%
Negative tone
13%
Other apps like Brigit
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4.2
19K Reviews
Monthly fee
Free
Advance amount
$10 - $100
Eligibility
You must be 18+, have income, and prior BNPL use.
Features
Instant cash advances, Shop now pay later, Mobile plans without upfront costs, Overdraft protection, Earn rewards.
3.6
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
Must be 18+, US resident, with positive account and regular income.
Features
Instant cash advances up to $1,000, budgeting tools, credit score monitoring, personal loans, high-yield savings.
4.7
527K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Must be 18+, not in CT/MD/DC, with steady income.
Features
Cash advances up to $400, line of credit up to $1,000, credit building, early paycheck access, earn cashback.