Brigit user reviews

Brigit holds a 4.8 lifetime rating drawn from more than 725k reviews across the App Store and Google Play. Recent feedback is less enthusiastic, averaging 3.8 (as of November 2025). Let’s look at the key praise points and recurring gripes users are sharing.

Most users like that the app can drop a small advance in their account within minutes, and the $1.99–$3.99 “express” fee feels fair to those in a bind. That said, the starting limit is almost always $50–$75, and plenty of long-time members say it never grows (some even saw it drop). The required $8.99–$14.99 monthly plan catches newcomers off-guard, and the fee sometimes keeps hitting after people cancel. A few also report double or early withdrawals and a week-long lag before repayments show as “processed,” which blocks the next advance. Bank or debit-card verification can stall for days, the app periodically disconnects accounts, and support is mostly an AI bot that’s slow to escalate. Eligibility rules (steady direct deposits, usually $1.5k +/month) leave many declined, and opinions on the credit-builder are mixed—occasional score bumps, lots of “nothing happened.” Handy for gas or groceries in an emergency, but not the best fit if you need bigger amounts, hate subscription fees, or want easy human help.

Around 26% of recent reviews are complaints, and the team answers nearly all of them—roughly 97%—so users rarely go unanswered. Most replies give clear next steps, while about one in ten feel dismissive, which can sting when many complaints are already quite harsh. Support is very active, but tightening the tone of those less helpful messages could still improve the experience.

Here are the detailed metrics: