By Editorial Team
Last Updated: Nov 13, 2025
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We went over the latest 1100 Albert app reviews in November so you don't have to, and summarized them to tell you what users really think! 🧐
Albert has a 4.6 lifetime user rating drawn from over 400k reviews across the App Store (272,672) and Google Play (138,726). Recent feedback tells a different story, with a 2.7 average in the last few weeks (November 2025). Keep reading to see what’s driving the shift in user sentiment.
4.6
411K Reviews
Google Play
4.5
139K Reviews
iOS App Store
4.6
273K Reviews
On this page
Table of contents
Users say
Some folks say Albert’s spot-cash can hit your bank in minutes and the auto-save feature sneaks a few dollars away for rainy days. That said, the bulk of reviews gripe about steep and ever-rising monthly fees ($15-$20+) and surprise auto-withdrawals that sometimes overdraft accounts. Users also call out tiny advance limits (often $25-$50), a payoff window that can land before payday, long processing lags, and an app that loves to unlink banks, crash, or demand repeated re-verification. The biggest headache: canceling—many report hoops, AI-only support, and charges that keep showing up long after they thought the account was closed.
👎Subscription Cancellation
👎Subscription Model
👎Bank Compatibility
👎Fees & Costs
👎Advertising Accuracy
👎Security & Privacy
👎App Stability
👎Customer Support
👎Approval Process
👎Repayment Terms
👎Auto Advances
👎Loan Amounts
Funding Speed
👍Financial Education
👍Ease of Use
👍Budgeting Tools
👍Reliability
What users like most
Convenient cash advances
Many users appreciated the app for providing quick and easy cash advances during emergencies.
Budgeting and savings features
Users found the app helpful for budgeting and saving money automatically, which helped them manage their finances better.
User-friendly interface
Several users mentioned that the app is easy to navigate and use, making financial management more accessible.
Common complaints
Difficult cancellation process
A significant number of users complained about the complicated and frustrating process to cancel their subscription or account.
Unauthorized charges
Many users reported unauthorized charges and difficulties in stopping these charges, leading to financial stress.
Poor customer support
Users frequently mentioned the lack of effective customer support, with many interactions being handled by unhelpful AI or automated responses.
Summary by feature
Positive
1%
Negative
99%
Many users complain about the difficulty of canceling subscriptions with the Albert app. They report being charged monthly fees even after attempting to cancel their accounts multiple times. The cancellation process is described as cumbersome, requiring users to jump through numerous hoops, such as confirming their decision multiple times and providing unnecessary information like the last four digits of a card they never received. Users express frustration over the lack of customer support and the app's tendency to continue charging them despite their efforts to unsubscribe. The sentiment is overwhelmingly negative, with many feeling trapped by a service they no longer wish to use.
App reviews talking about Subscription Cancellation:
"...I've been trying to cancel my account for the longest, yet nothing!..."
"...makes it impossible to cancel your membership..."
"...they make it INCREDIBLY hard to cancel your account..."
Albert customer service
Examining how Albert replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Almost half of this app’s recent reviews are complaints, and the team responds to roughly 85 % of them. With more than half of those complaints being pretty harsh, that engagement helps defuse tension. Around four out of five replies offer clear next steps, dismissive answers are rare, and the rest sit in a neutral middle ground. Coverage is solid, but keeping every response consistently helpful would still make a difference.
Here are the detailed metrics:
4/5
Customer Service Score
Based on recent 400 app review replies
⚠️
Complaints severity
52%
Ignore rate
15%
Negative tone
1%
Other apps like Albert
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4.2
26K Reviews
Monthly fee
Free
Advance amount
$40 - $200
Eligibility
Need verified income, three-month healthy deposits, and previous Gerald advance.
Features
Cash advances to $200, Buy now pay later shopping, Mobile plan financing, In-app bill management
3.5
40K Reviews
Monthly fee
$2.47
Advance amount
$5 - $1000
Eligibility
US adults with verified income, healthy deposits pass Beem's review.
Features
Instant $1,000 advances, 5% savings wallet, Credit-builder card, AI budgeting, Up to 10% cash-back
4.7
606K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Adults in eligible states with active, steady-income account qualify responsibly.
Features
Cash advances, credit-builder line of credit, revolving credit, automatic savings, credit score monitoring
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