By Editorial Team
Last Updated: Aug 03, 2025
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We went over the latest 1100 Albert app reviews in August so you don't have to, and summarized them to tell you what users really think! 🧐
Albert has maintained a solid 4.6 lifetime rating from over 370k+ user reviews, indicating a generally positive user experience. However, recent reviews have dipped to a 2.8 average in the past few weeks (as recent as July 2025). Read on to learn what users like, common issues, and more.
4.6
373K Reviews
Google Play
4.5
126K Reviews
iOS App Store
4.6
247K Reviews
On this page
Table of contents
Users say
Users who do get an “Instant” advance say the transfer really can hit their bank in minutes, but the amount is usually only $25-$75 and doesn’t rise much. A few people like the high-yield savings pot, bill-negotiation and auto-saving when funds are tight.
The bigger chorus: you have to join the Genius plan ($14-$21 a month) and turn on Smart Savings before an advance is unlocked, so money may be yanked from your checking without warning. Lots of reports of surprise fees, duplicate or continued charges after cancellation, and overdrafts triggered by those pulls. Canceling is a headache— users mention endless “are you sure?” screens, needing the last 4 digits of an Albert debit card they never got, and no real-time phone support. Bank connections, debit-card or ID verification also break often, leaving people unable to repay or borrow. Many call the setup predatory and have disputed charges with their bank or the FTC.
👎Subscription Cancellation
👎Subscription Model
👎Advertising Accuracy
👎App Stability
👎Fees & Costs
👎Bank Compatibility
👎Security & Privacy
👎Customer Support
👎Approval Process
👎Repayment Terms
Auto Advances
👍Loan Amounts
👍Funding Speed
👍Ease of Use
👍Budgeting Tools
👍Reliability
👍Financial Education
What users like most
Budgeting and Saving
Many users appreciated the app's ability to help with budgeting and saving money, often mentioning features like automatic savings and financial insights.
Cash Advances
The app's cash advance feature was frequently praised for providing quick financial relief in emergencies.
Ease of Use
Several users found the app easy to use and appreciated its convenience for managing finances.
Common complaints
Unauthorized Charges
Numerous users reported unauthorized charges and difficulty in stopping these charges, leading to frustration and financial issues.
Difficult Cancellation Process
Many reviews highlighted the app's complicated and cumbersome cancellation process, making it hard for users to unsubscribe.
Poor Customer Support
Users frequently complained about the lack of effective customer support, with issues often unresolved and communication being inadequate.
Summary by feature
Positive
2%
Negative
98%
Many users complain about the difficulty of canceling subscriptions with the Albert app. They describe a convoluted process that requires multiple steps, including providing sensitive information like social security numbers and debit card details. Users report being charged even after attempting to cancel, with some stating they had to resort to closing their bank accounts to stop unauthorized withdrawals. The sentiment is overwhelmingly negative, with many feeling trapped and expressing frustration over the lack of responsive customer support.
App reviews talking about Subscription Cancellation:
"...they make it literally impossible to cancel their services..."
"I have been trying to delete my account for 2 years..."
"...they will continue to charge you monthly until you completely delete all your info and account..."
Albert customer service
Examining how Albert replies to user complaints reveals much about their customer service philosophy. You'll see whether they actively respond to complaints and take a user-first approach, or tend to shift blame onto the users. This analysis aims to provide a comprehensive understanding of their commitment to customer satisfaction.
Albert is receiving a high number of complaints—nearly half of recent reviews—and over half of these are very harsh. While they respond to almost 90% of these complaints and most replies are helpful, there's still a need for Albert to address the issues causing so much negative feedback.
Here are the detailed metrics:
4/5
Customer Service Score
Based on recent 400 app review replies
⚠️
Complaints severity
51%
Ignore rate
12%
Negative tone
3%
Other apps like Albert
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4.1
20K Reviews
Monthly fee
Free
Advance amount
$40 - $200
Eligibility
To access cash advance, verify identity, income, and use Gerald responsibly.
Features
Instant cash advances, Buy Now Pay Later shopping, Phone plan financing, Play-to-earn rewards, Overdraft protection
3.6
39K Reviews
Monthly fee
$0.99
Advance amount
$5 - $1,000
Eligibility
You must be 18+, a US resident, have a bank account, and pass assessment.
Features
Instant cash advances up to $1,000, credit monitoring, budgeting tools, health benefits, cashback offers
4.7
542K Reviews
Monthly fee
$8.00
Advance amount
$10 - $400
Eligibility
Must be 18+, have regular income, and reside in eligible state.
Features
Access $400 cash advances interest-free, build credit, earn 10% cashback, AutoSave, credit score monitoring.
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