Cash Advance Apps

Vola Finance reviews: complaints & concerns

Last Updated: Nov 13, 2025

Although Vola Finance holds a lifetime average rating of 4.5 across the App Store (27,066 reviews) and Google Play (6,479 reviews), its recent reviews have dropped to 1.9 as of November 2025. Users still download the app in large numbers, but many now report issues ranging from slow customer support to difficulty accessing cash advances. Keep reading to see what’s behind the spikes in complaints and whether these concerns could affect your experience.

What do Vola Finance users complain about?

  • Tiny advances: Many users say they’re charged $2.99–$24.99 a month, yet often qualify for just $15–$35 (some stuck at $20 after years of on-time repayment).
  • Slow payouts: Even after paying a “membership” fee, cash arrives a day or two later (or not at all), killing the whole “instant” pitch.
  • Bank not supported: Dozens report that mainstream accounts (Chime, Varo, Wells Fargo, Chase, etc.) link fine through Plaid, then get rejected for ACH or “doesn’t qualify” errors.
  • Hard to cancel / phantom charges: People who delete the app or email to cancel say Vola keeps billing $3.99–$24.99 and overdrafting their accounts; phone number goes to voicemail, emails rarely get answered.
  • App glitches & lockouts: Frequent complaints about verification loops, ID uploads failing, endless “re-connect bank” prompts, 5-day “cool-downs,” and an in-app support button that won’t send tickets.
App reviews talking about Complaint:
"...they charge you money upfront just to borrow a couple of dollars..."
"...never received my advance and was charged $3.99 for a fee..."
"...keeps saying I need to add a bank account with reoccurring payments..."

Scam reports

We sifted through well over 100 recent “scam”-tagged reviews for Vola Finance and found the same frustration on repeat: people pay a $2.99–$24.99 subscription first and only then learn they’re “not eligible” or will get just $10-$55, if anything at all. Many say they never saw the promised advance but still got hit with monthly fees.

Recurring themes include surprise withdrawals after accounts were closed, charges that keep coming even after users revoke ACH access, and an almost impossible cancellation flow—email support is often silent and the listed phone line reportedly rings once or is disconnected.

Several reviewers also report bank fraud alerts, frozen Vola cards with personal funds trapped, and worry their data is being sold because spam calls spike right after signup. In short, the bulk of scam reports center on upfront fees, missing advances, unauthorized debits, and vanishing customer service.

App reviews talking about Scam:
"...they just charge you money to them tell you your bank is not eligible for an advance..."
"...they lure you here under the disguise of a cash advance..."
"...they took my money & still didn't get an cash advance..."

Overdraft reports

We counted roughly fifteen overdraft-related complaints. The bulk say Vola pulls repayment (or its $3.99 fee) days early or multiple times, triggering bank fees from about $15 up to $130.

A few users also got hit when advances arrived next business day instead of instantly, or when Vola waited a week to collect and their balance had changed. Several people tried to move the due date or revoke ACH permission but say tickets went unanswered, leaving them stuck with cascading overdraft charges.

App reviews talking about Reported Overdraft:
"...they overdrafted my account to get it..."
"...the 3.99 fee that sent my account into overdraft..."
"...Vola will charge your account days before your re-payment date, and will put your account in the negative..."

What users say on other topics

Positive
1%
Negative
99%
Many users express serious concerns about the security and privacy of their personal information when using the Vola Finance app. A recurring theme is the app's request for sensitive data, such as government IDs and bank account details, without delivering the promised cash advances. Users report feeling deceived, as the app often fails to provide the service after collecting personal information, leading to suspicions of data misuse. Additionally, there are multiple complaints about unauthorized charges and difficulties in account deletion, with some users fearing identity theft. The sentiment is overwhelmingly negative, with users advising others to avoid the app.
App reviews talking about Security & Privacy:
"...they most definitely aren’t giving you any. STAY FAR AWAY FROM THESE LIARS!"
"...they want me to jump hoops and do too much to get one. So.. delete."
"...they locked me out my account"
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