Vola Finance Reviews: Complaints & Concerns

Positive

1%

Negative

99%

Many users complain about the difficulty in canceling their subscriptions with Vola Finance. They report being charged monthly fees even after attempting to cancel, with some having to resort to contacting their banks to stop the charges. The process to unsubscribe seems cumbersome, with users mentioning unresponsive customer service and a lack of clear instructions on how to cancel. The sentiment is overwhelmingly negative, with users feeling trapped by a service they no longer wish to use.

App reviews talking about Subscription Cancellation:

"...Once you cancel these SOB still try and change your account $3.99 a month..."

"...They will continue to charge you a monthly fee, and there is no way to cancel the subscription!..."

"...I have canceled this service and you continue to charge me..."

Positive

2%

Negative

98%

Many users complain about Vola Finance's misleading advertising. They report that the app promises quick cash advances, but in reality, users often face delays and are required to subscribe to paid tiers to access any meaningful advance. The advertised $300 advance is frequently criticized as users typically receive offers of only $20 to $55. Additionally, the app's claim of instant transfers is disputed, with users experiencing waits of several days. There are also complaints about the app's lack of transparency regarding bank compatibility and subscription costs, leading to frustration and disappointment.

App reviews talking about Advertising Accuracy:

"...they advertise cash advances of $300 but that’s a lie I’ve always been approved for $20..."

"...False advertising you don’t qualify for anything..."

"...They advertise Same-Day Advances, but advances take 2 days to process..."

Positive

3%

Negative

97%

Many users express serious concerns about the security and privacy of their personal information with Vola Finance. A common complaint is that the app collects sensitive data, such as bank and government ID details, but fails to provide the promised services, like cash advances. Users report being locked out of their accounts after providing personal information, and some even suspect the app of selling their data, as they receive spam calls afterward. Additionally, there are multiple reports of unauthorized charges and difficulties in deleting accounts or getting responses from customer support. Overall, the sentiment is overwhelmingly negative, with users feeling deceived and worried about potential identity theft.

App reviews talking about Security & Privacy:

"...they told me to email them my government id to reactivate my account ummm naw I’m good I’ll delete this..."

"...they sell your info and charge you without assisting any problems..."

"...I resent giving them every shred of personal info and only THEN do they tell me they can’t help me..."

Positive

2%

Negative

98%

Many users express frustration with Vola Finance's bank compatibility issues. A significant number of reviews highlight that the app does not support popular banks like Chime, Varo, and others, despite initially appearing to do so. Users report going through the entire bank linking process only to be told their bank is not supported, leading to wasted time and effort. There are also complaints about the app's inability to recognize recurring payments or deposits, even when users meet all the stated criteria. This has led to a negative sentiment, with many users feeling misled and disappointed by the app's performance.

App reviews talking about Bank Compatibility:

"...app uses plaid to connect to your bank but refuses to allow you to use Varo Banking..."

"...they no longer accept chime as a compatible bank..."

"...my bank no longer is accepted. No explanation..."

Positive

5%

Negative

95%

Many users complain about Vola Finance's subscription model, describing it as misleading and a scam. They express frustration over being required to pay a subscription fee before knowing if they qualify for a cash advance, only to find out they don't qualify or are offered a minimal amount. The subscription fees, ranging from $3.99 to $24.99, are seen as excessive, especially when the advances offered are often as low as $15 to $55. Users also report issues with being charged multiple times, difficulty in canceling subscriptions, and poor customer support. Overall, the sentiment is overwhelmingly negative, with many feeling deceived by the app's promises.

App reviews talking about Subscription Model:

"...they charge you a subscription fee and they never give you a cash advance..."

"Don't use this app if you need cash advance quickly this is a scam..."

"...requires a subscription to even Consider allowing you to make a cash advance..."

Positive

6%

Negative

94%

Many users complain about the Vola Finance app's stability, citing frequent crashes, login issues, and persistent bugs. A common problem is the app's failure to send or verify codes needed for account access, leaving users locked out. Others report that the app often freezes or glitches, preventing them from completing basic functions like logging in or advancing funds. Despite attempts to reinstall or update, these issues persist, and customer support is often unresponsive or unhelpful. The sentiment is overwhelmingly negative, with users expressing frustration over the app's unreliability and lack of effective support.

App reviews talking about App Stability:

"...app will no longer allow me to log in and is just showing 'unexpected error'..."

"...every time I try to login it doesn’t send the OTP verification code..."

"...I can't even sign in to this app anymore. They put the sign in option on the bottom..."

Positive

5%

Negative

95%

Many users express frustration with Vola Finance's approval process for cash advances. A common complaint is that despite meeting all the stated requirements, such as having a bank account with recurring payments and a sufficient balance, they are still denied advances without clear explanations. Users also report issues with the verification process, including difficulties with ID and bank account verification, which often leads to being stuck in an endless loop without resolution. Additionally, some users feel misled by the app's tier system, which requires payment before knowing if they qualify for an advance, leaving them feeling scammed and disappointed.

App reviews talking about Approval Process:

"...I meet the requirements and do in fact have recurring payments in and out every month. I’m not sure why I was no approved..."

"...I have a active bank account with more than 3 months of income yet, I still can’t advance..."

"...Verification process is broken, asking me to send an email to a support address..."

Positive

8%

Negative

92%

High fees are a common complaint among Vola Finance users. Many users express frustration over being charged fees upfront, often without receiving the promised cash advance. The app charges a subscription fee, typically around $2.99 to $8.99, which users feel is excessive, especially when the cash advance amounts are low, often just $20. Some users report being charged multiple times or having difficulty canceling their subscriptions, leading to unauthorized charges. The sentiment is overwhelmingly negative, with users feeling that the fees are not justified by the service provided.

App reviews talking about Fees & Costs:

"...charged a fee under a pretense that I would be qualified for a cash advance..."

"...charged $2.99 just to tell you that you don’t use your own bank account ENOUGH..."

"...they charge you a fee even if you never take an advance..."

Positive

15%

Negative

85%

Customer support is reported to be a major issue with Vola Finance. Many users express frustration over the lack of response from customer service, with some stating they've sent numerous emails without receiving any help. The sentiment is overwhelmingly negative, with complaints about unresponsive support, unresolved issues, and difficulties in canceling subscriptions. Users also mention being charged fees without receiving the promised services, and some even describe the app as a scam due to the lack of assistance and transparency.

App reviews talking about Customer Support:

"...customer service is atrocious. When you submit a ticket it states they will reply back within 24 hours. Not true!..."

"...Their customer service is very unresponsive. Due to their lack of response, I’m contacting my bank and filing a dispute..."

"...I have sent 9 emails at this point trying to contact customer service for help with no reply..."

Positive

29%

Negative

71%

Many users express dissatisfaction with Vola Finance's cash advance amounts, often finding them too low to be of any real help. The app frequently offers advances as small as $15 to $20, which users feel are insufficient for their needs, especially when considering the monthly fees associated with the service. Some users report that despite having a steady income and repaying advances on time, their loan amounts do not increase. Additionally, the requirement to maintain a minimum balance of $150 in their account to qualify for an advance is seen as counterintuitive by many, as they argue that if they had that amount, they wouldn't need an advance. Overall, the sentiment is negative, with users feeling that the app does not deliver on its promises of higher loan amounts.

App reviews talking about Loan Amounts:

"...they only offered me a tier that has an 8.99 a month subscription, they only $55.00 advance which doesn’t help at all..."

"...I have $94 in my account and won’t give me an advance cause I don’t have $150 in my account..."

"...they only offer you $20"

Positive

27%

Negative

73%

Many users complain about the slow funding speed of Vola Finance's cash advance service. Despite advertising quick access to funds, numerous reviews mention delays ranging from 24 hours to several days, which is frustrating for those in urgent need of cash. Some users report not receiving their advances at all, while others highlight the lack of instant transfer options unless using a Vola card. The sentiment is overwhelmingly negative, with users feeling misled by promises of fast service.

App reviews talking about Funding Speed:

"...advance payout is very delayed. When you are in an emergency, apply for advance and it takes more than 2 hours..."

"I needed money on a Saturday, loan is fulfilled- THEN I’m told it’s available next business day..."

"...takes 2 business days to advance, too slow for me. Other apps right away..."

Positive

67%

Negative

33%

Opinions are mixed when it comes to the ease of use of the Vola Finance app. Many users find the app straightforward and easy to navigate, praising its user-friendly interface and quick setup process. However, some users report difficulties, particularly with signing up, navigating the app, and understanding how to request a cash advance. Issues with tier subscriptions and unclear instructions are common complaints, leaving some users frustrated and confused.

App reviews talking about Ease of Use:

"...app is easy to use as well as set up..."

"I’ve been trying for over a year to get an advance..."

"...app is soo confusing and it keeps saying to get a advance you have to pay a certain tier..."

Positive

69%

Negative

31%

Opinions on Vola Finance's repayment terms are mixed. Many users appreciate the flexibility of having up to 30 days to repay their advances, which they find more convenient compared to other apps that require quicker repayment. Some users also highlight the option to extend repayment dates in case of emergencies. However, there are complaints about the slow processing of repayments, with some users experiencing delays of up to 5-6 days before they can borrow again. Additionally, a few users report issues with the app not recognizing repayments that have already been made, causing confusion and frustration.

App reviews talking about Repayment Terms:

"...I paid off my first $20 loan and it states in the app that I still need to pay off the loan..."

"Love this app! ...I love that I can extend my repayment if I need to."

"...Repayment processing is extremely slow, you’ll have to wait 5-6 days after repayment to borrow again..."

Positive

98%

Negative

2%

Users praise Vola Finance for its reliability, consistently highlighting how the app has been a dependable source of financial support during emergencies. Many users appreciate the ease of use and the quick access to funds, often mentioning that the app has never failed them when they needed it most. The flexibility in repayment terms and the helpful customer service are also frequently noted as positive aspects. Overall, the sentiment is overwhelmingly positive, with users expressing gratitude for the app's consistent performance and reliability.

App reviews talking about Reliability:

"...always dependable. Consistent. But most importantly the customer service is always helpful..."

"Vola, has always been there when I needed an advance!..."

"...app works good never had any issue always there when I need it..."

Vola Finance reviews: complaints & concerns

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