Vola Finance Reviews: Complaints & Concerns

Positive

3%

Negative

97%

Many users complain about the difficulty of canceling their subscriptions with Vola Finance. They report being charged repeatedly despite attempts to cancel, often having to resort to contacting their banks to stop the charges. The process to cancel seems cumbersome, with users mentioning unresponsive customer service and a lack of clear instructions on how to unsubscribe. The sentiment is overwhelmingly negative, with users feeling trapped by a service they no longer wish to use.

App reviews talking about Subscription Cancellation:

"...they continue to charge you even when you don’t use the service and after request to cancel..."

"I canceled my subscription 2 months ago and I am still getting billed the monthly fee..."

"...I have emailed as well and they don’t answer and won’t cancel..."

Positive

3%

Negative

97%

Many users express serious concerns about the security and privacy of the Vola Finance app. A common theme is the app's alleged misuse of personal and banking information, with several reviewers accusing it of being a scam. Users report that the app collects sensitive data under the guise of providing cash advances, but then fails to deliver the promised services. There are multiple complaints about unauthorized charges and difficulties in deleting accounts or removing linked bank information. The lack of responsive customer support exacerbates these issues, leaving users feeling vulnerable and frustrated.

App reviews talking about Security & Privacy:

"...they just want your banking info..."

"...Vola along with many other cash advance apps...just steal people’s information..."

"...they get your information and that's it!..."

Positive

2%

Negative

98%

Many users complain about Vola Finance's misleading advertising. They report that the app promises quick cash advances up to $300, but in reality, users often receive much lower amounts, such as $20 or $55. Additionally, the advertised 'instant' cash advances frequently take several days to process. Users also express frustration over undisclosed subscription fees, which can be as high as $8.99 per month, and the lack of transparency regarding supported banks. The sentiment is overwhelmingly negative, with many feeling deceived by the app's claims.

App reviews talking about Advertising Accuracy:

"...advertise money in minutes and then after I submitted my first request. It told me 1 business day to receive funds..."

"...advertise Same-Day Advances, but advances take 2 days to process..."

"...approved for $55 dollars and I still never received the money I been waiting almost 3 days now..."

Positive

3%

Negative

97%

Many users express frustration with Vola Finance's bank compatibility issues, particularly with popular online banks like Chime, Varo, and SoFi. Despite claims of support, users report that these banks are often not accepted, leading to a cycle of failed connections and unmet expectations. This has led to a perception of the app as unreliable and misleading, with users feeling misled about which banks are actually supported. The sentiment is overwhelmingly negative, with users feeling their time is wasted and their trust misplaced.

App reviews talking about Bank Compatibility:

"...they don't work with online FDIC approved banks..."

"...Doesn't support Chime Bank accounts..."

"...says it works with varo, but says it doesn't work with varo 🤷🏽‍♀️..."

Positive

5%

Negative

95%

Many users complain about the Vola Finance app's stability, citing frequent glitches and bugs that prevent them from logging in or completing basic functions. Common issues include the app not sending verification codes, freezing during the sign-up process, and repeatedly asking users to verify information that has already been submitted. Users also report being locked out of their accounts and receiving little to no help from customer support. The sentiment is overwhelmingly negative, with many expressing frustration over the app's unreliability and lack of responsiveness from the support team.

App reviews talking about App Stability:

"...app will no longer allow me to log in and is just showing 'unexpected error'..."

"...the app has not worked in two weeks..."

"...every time I try to login it doesn’t send the OTP verification code..."

Positive

6%

Negative

94%

Many users complain about Vola Finance's subscription model, describing it as misleading and predatory. The app requires users to pay a subscription fee to access cash advances, but even after paying, users often find themselves unable to receive the promised advances. Several reviews mention being stuck in a loop of tier upgrades without receiving the expected benefits, and some users report being charged multiple times without receiving any service. Customer support is frequently criticized for being unresponsive, leaving users feeling scammed and frustrated. The sentiment is overwhelmingly negative, with many advising others to avoid the app.

App reviews talking about Subscription Model:

"...it instead opted to sign me up for a tier that DOESN’T give the advance only useless services..."

"...I paid the subscription tier and still wasn’t able to get a advance..."

"...They charge you a subscription fee and they never give you a cash advance..."

Positive

11%

Negative

89%

Customer support is reported to be extremely lacking for Vola Finance. Many users express frustration over the unresponsiveness of the support team, with numerous emails and requests going unanswered for weeks or even months. Some users mention being charged subscription fees without receiving the promised services or being able to cancel their subscriptions due to the lack of support. There are also complaints about the inability to resolve account issues, such as being locked out or having incorrect information, with no assistance from customer service. The sentiment is overwhelmingly negative, with users feeling neglected and scammed by the app's support system.

App reviews talking about Customer Support:

"...I have sent 9 emails at this point trying to contact customer service for help with no reply..."

"...I emailed customer service 10 times and nobody responded..."

"...I have emailed customer service 3 times due to an error message and nobody will respond..."

Positive

8%

Negative

92%

Many users express frustration with Vola Finance's approval process for cash advances. A common complaint is the requirement to pay a fee before knowing if they qualify for an advance, leaving them feeling misled. Users also report issues with the app's tier system, which seems to complicate rather than facilitate access to funds. Several reviews mention difficulties in meeting the app's criteria, despite having accounts that should qualify, and the verification process is often described as cumbersome and unreliable. Overall, the sentiment is negative, with users feeling that the app's promises are not delivered.

App reviews talking about Approval Process:

"...this app does not guarantee a cash advance. You have to pay a fee before you’re even able to apply..."

"...Literally will not let you take the advance offered. Keeps saying something about tiers..."

"...I meet the requirements and do in fact have recurring payments in and out every month. I’m not sure why I was no approved..."

Positive

13%

Negative

87%

High fees are a common complaint among Vola Finance users. Many express frustration over being charged fees before even knowing if they qualify for a cash advance, with some users reporting fees as high as $24.99 for minimal advances. The app's subscription model is criticized for charging users monthly, often without providing the promised services, and for making it difficult to cancel. Users frequently mention being charged multiple times or having unauthorized charges, leading to overdrafts and additional financial strain. The sentiment is overwhelmingly negative, with users feeling that the fees are excessive and the service unreliable.

App reviews talking about Fees & Costs:

"...this app does not guarantee a cash advance. You have to pay a fee before you’re even able to apply..."

"...they charge you a monthly fee to get their little tiny advances..."

"...I was charged 2.99 for nothing because I couldn’t even get a loan..."

Positive

26%

Negative

74%

Many users express frustration with Vola Finance's cash advance amounts, which often start at a mere $20 and rarely increase despite timely repayments. The app's promise of higher advances, such as $300, is frequently criticized as misleading, with most users reporting only small advances even after prolonged use. Additionally, the requirement to maintain a minimum balance of $150 in one's account to qualify for advances is seen as counterintuitive for those seeking financial help. The sentiment is overwhelmingly negative, with users feeling that the app does not deliver on its advertised benefits.

App reviews talking about Loan Amounts:

"...approved me for $15 and then turned around and charged me a $2.99 fee..."

"I’ve always been approved for $20. Like why would I pay $5 a month just to get spotted $20..."

"...they only offer you $20 when I probably have to pay you five dollars back along with the $20..."

Positive

29%

Negative

71%

Many users express frustration with the slow funding speed of Vola Finance's cash advances. Despite the app's promise of quick access to funds, several reviews highlight delays ranging from 24 hours to several days, which is particularly problematic for those in urgent need of cash. Some users mention that the app advertises instant transfers, but in reality, it often takes longer, with some even waiting over a weekend. The lack of instant transfer options, unless using a Vola card, and the extended wait times for repayment processing are common complaints. Overall, the sentiment is negative, with users feeling the app does not deliver on its promise of fast cash advances.

App reviews talking about Funding Speed:

"...advance payout is very delayed. When you are in an emergency, apply for advance and it takes more than 2 hours..."

"Not acceptable when we pay fees!...loan is fulfilled- THEN I’m told it’s available next business day..."

"...Takes two business days to advance, too slow for me. Other apps right away..."

Positive

62%

Negative

38%

Opinions on Vola Finance's repayment terms are mixed. Many users appreciate the flexibility of being able to extend repayment dates and the generous repayment period of up to 30 days, which is longer than many competitors offer. However, some users express frustration with the slow repayment processing and a mandatory 5-day 'cooling off' period before they can borrow again, which can be inconvenient in emergencies. Additionally, a few users report issues with customer service responsiveness when trying to adjust repayment dates.

App reviews talking about Repayment Terms:

"...I love that I can extend my repayment if I need to."

"Repayment processing is extremely slow, you’ll have to wait 5-6 days after repayment to borrow again..."

"...they extend the due dates and repayment dates."

Positive

70%

Negative

30%

Opinions on the ease of use of the Vola Finance app are mixed. Many users find the app straightforward and user-friendly, praising its simple navigation and quick setup process. However, some users express confusion, particularly around the cash advance process and tier system, which can be difficult to understand. While some appreciate the app's efficiency and ease, others have struggled with functionality issues, such as linking bank accounts or understanding membership benefits.

App reviews talking about Ease of Use:

"...app is actually very straight forward and user friendly."

"I’ve been trying for over a year to get an advance...I don’t understand how this app works."

"...app is well designed and easy to use."

Positive

94%

Negative

6%

Users praise Vola Finance for its reliability, consistently highlighting how the app is dependable in times of financial need. Many users appreciate the quick access to funds, often mentioning that the app has been a lifesaver during emergencies. The app's flexibility and ease of use are also frequently noted, with users valuing the ability to extend repayment terms when necessary. Overall, the sentiment is overwhelmingly positive, with users expressing gratitude for the app's consistent performance and helpful customer service.

App reviews talking about Reliability:

"...always dependable. Consistent. But most importantly the customer service is always helpful..."

"Vola, has always been there when I needed an advance!..."

"...the application is always followed through for me and always delivered when I needed it most!!"

Vola Finance reviews: complaints & concerns

What do Vola Finance users complain about?

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