MoneyLion Reviews: Complaints & Concerns

Positive

6%

Negative

94%

Many users express frustration with the MoneyLion app's subscription cancellation process. They report difficulties in deleting their accounts, with some stating that even after attempting to cancel, they continue to be charged or receive emails. The process is described as cumbersome, with users often needing to contact customer service, which they find unhelpful or unresponsive. Some users feel misled about the terms of their subscriptions and express dissatisfaction with the overall experience, labeling the app as scammy or fraudulent.

App reviews talking about Subscription Cancellation:

"...went to delete account and they are refusing to do so."

"I just want to delete the account!!..."

"...cancelled my membership in April here it's July and I still haven't been refunded..."

Positive

14%

Negative

86%

Many users express serious concerns about the security and privacy of the MoneyLion app. A recurring issue is unauthorized access to accounts, with some users reporting that their personal information was changed without their consent, and others mentioning fraudulent accounts being set up in their names. Several reviews highlight difficulties in resolving these issues with customer service, who often fail to provide satisfactory explanations or solutions. Users also report that their information is shared with third parties, leading to spam and unwanted communications. Overall, the sentiment is overwhelmingly negative, with many users feeling that their data is not adequately protected and that the app operates in a manner that compromises their privacy.

App reviews talking about Security & Privacy:

"...they closed my account for no reason claiming fraudulent activity even though it was just my paycheck..."

"...someone was able to break into my account and change my personal information to theirs..."

"...they will continue to share my email address and I should expect to get spam from affiliates..."

Positive

16%

Negative

84%

Many users express frustration with MoneyLion's advertising, particularly regarding the gaming rewards and loan offers. The app is criticized for not delivering on its promises, with several users reporting that they no longer receive rewards for completing game challenges, despite following the required steps. The recent updates have made it difficult to track progress and earn payouts, leading to accusations of false advertising. Additionally, the app's loan offerings are described as misleading, with some users highlighting exorbitant interest rates and unfulfilled promises of easy access to funds. Overall, the sentiment is negative, with users feeling deceived and dissatisfied.

App reviews talking about Advertising Accuracy:

"...stop clickbaiting us into playing games we’re no longer getting rewards for..."

"...it doesn’t reward as advertised..."

"...does not hold up to their advertising. big let down..."

Positive

13%

Negative

87%

Many users complain about the recent update to the MoneyLion app, which has significantly impacted the stability and functionality of the 'Play & Earn' feature. The update has made it impossible for users to track their game progress, view milestones, or even access new games. This has led to frustration as users are unable to earn rewards, and the app often crashes or freezes. Despite reaching out to customer support, many users report receiving little to no help, leaving them feeling ignored and dissatisfied. The sentiment is overwhelmingly negative, with users expressing disappointment and urging the developers to revert to the previous version.

App reviews talking about App Stability:

"...new update completely messed up the game section..."

"...can't see the milestones for the games you are already playing..."

"...the app doesn't work all the time..."

Positive

16%

Negative

84%

Many users express frustration with MoneyLion's persistent requests for tips, describing it as misleading and predatory. Despite being labeled as optional, the app frequently prompts users to tip multiple times during transactions, often defaulting to a 10% tip even after users decline. This aggressive tipping strategy, combined with high fees, leaves users feeling deceived and financially burdened. Some users even compare the app's practices to a scam, as the constant pressure to tip adds unexpected costs to their cash advances.

App reviews talking about Tip Requests:

"...the “optional tipping” has been quite annoying..."

"...ask for a tip AGAIN!..."

"...they ask for a three to ten dollar tip like 3 times before letting you borrow it..."

Positive

39%

Negative

61%

Many users express frustration with MoneyLion's approval process, citing issues with identity verification and loan denials. Several reviews mention difficulties in setting up accounts due to verification problems, which prevent them from accessing funds or using features like Instacash. Some users report being denied loans despite having good credit or receiving misleading messages about their eligibility. On the positive side, a few users find the approval process straightforward and appreciate the quick access to emergency funds. However, the overall sentiment leans negative due to the recurring verification and approval issues.

App reviews talking about Approval Process:

"...it couldn’t verify me. But everyday since I’ve tried to open my account it keeps pulling my credit report..."

"...I can't access Instacash because the app doesn't let me verify my account no matter how many times I input my information..."

"...says you have high to get loan then denied..."

Positive

36%

Negative

64%

Many users complain about the high fees and costs associated with using MoneyLion's cash advance services. A recurring issue is the app's aggressive push for 'optional' tips, which often get automatically added even after users decline them. This practice, combined with the $5 to $9 fee per $100 advance, makes the service feel predatory to some. Additionally, users are frustrated by the app's limitation of only allowing $100 withdrawals at a time, which compounds the fees for those needing larger amounts. The sentiment is overwhelmingly negative, with many feeling that the costs outweigh the benefits.

App reviews talking about Fees & Costs:

"...they’ve automatically added a 2% in the tip box after you said no..."

"To get a $100 cash advanced you pay $8.99 and then get asked three times to leave a tip!"

"...it’s another one of those predatory companies that beg for “tips” as a disguise for crazy high interest..."

Positive

40%

Negative

60%

Customer support is reported to be a major pain point for MoneyLion users. Many reviews highlight unresponsive or ineffective customer service, with users often feeling ignored or receiving generic, unhelpful responses. Issues with the app's 'Play & Earn' feature are frequently mentioned, with users unable to track progress or receive rewards, and customer support offering little to no resolution. While some users praise individual representatives for their helpfulness, the overall sentiment is negative, with many expressing frustration over unresolved issues and lack of communication.

App reviews talking about Customer Support:

"...customer service is unhelpful entirely. They don’t do anything to actually resolve your issue..."

"...customer service was the worst. Retention department had me send them selfies holding ID like 4 times..."

"...customer service sucks… i’ve opened up a ticket about this 2 months ago and still have not heard back..."

Positive

42%

Negative

58%

Many users express frustration with MoneyLion's bank compatibility issues. Common complaints include difficulties in linking bank accounts and debit cards, with some users reporting that their cards are repeatedly declined despite resolving issues with their banks. Others mention problems with updating bank information, such as billing addresses, which prevents them from accessing their funds. The app's reliance on outdated systems and lack of manual entry options for bank details further exacerbate these issues. Overall, the sentiment is negative, with users feeling hindered by these technical barriers.

App reviews talking about Bank Compatibility:

"...I keep getting a card ownership can't be verified..."

"...it won’t let me move the money to my bank account because the address on my profile is not the same as my bank account…"

"...MoneyLion isn’t updating with Plaid for bank institution..."

Positive

63%

Negative

37%

Opinions on MoneyLion's repayment terms are mixed. Some users appreciate the flexibility, noting that the app allows them to adjust repayment dates and provides a few weeks to repay loans, which is helpful during financial struggles. However, others express frustration with the repayment process, citing issues like unexpected changes to repayment dates that don't align with their paydays, and delays in processing payments that restrict access to other app features. A few users also mention aggressive repayment tactics, such as withdrawing funds without warning if a payment is missed.

App reviews talking about Repayment Terms:

"...a $60 loan and have to pay it back literally in 2 days..."

"Literally comes out automatically on the due date and I’ve had no issue changing my repayment date..."

"...they changed my payback date to one that is nowhere near my payday..."

Positive

59%

Negative

41%

Opinions on MoneyLion's loan amounts are mixed. Many users appreciate the app for its ability to provide quick cash advances and note that the borrowing limit can increase with consistent repayment. However, some users express frustration over the inconsistency of available loan amounts, with fluctuations occurring even when payments are made on time. Others are disappointed by the small initial loan amounts and the requirement to pay off loans before accessing larger sums. Despite these issues, some users find the app helpful for managing short-term financial needs.

App reviews talking about Loan Amounts:

"...the inconsistency of the amount to borrow is annoying..."

"I just started using this app, was only approved for $10 so far..."

"...advance amount goes up and down is what I don't like."

Positive

86%

Negative

14%

Users praise MoneyLion for its effective budgeting tools, highlighting how the app helps them stay organized and manage their finances better. Many appreciate the educational resources and tips that guide them towards smarter financial habits and consistent savings. The app is seen as a supportive platform for those looking to improve their financial situation, with features that make budgeting engaging and accessible. Overall, the sentiment is positive, with users feeling empowered and more in control of their money.

App reviews talking about Budgeting Tools:

"...Money lion really helped me stay o track financially..."

"I love this app really helps budget and save"

"...made managing my money, FUN!"

Positive

92%

Negative

8%

Users praise MoneyLion for its robust financial education features, highlighting its ability to help manage finances, build credit, and provide valuable financial insights. Many users appreciate the app's educational resources, which include tips on saving, investing, and improving credit scores. The app is often compared to a financial community, offering a sense of empowerment and support for those looking to improve their financial literacy. While the overall sentiment is positive, a few users mention difficulties with customer service and technical issues, but these do not overshadow the app's educational benefits.

App reviews talking about Financial Education:

"...the financial education this app provides."

"...tools and tips kept me organized and focused."

"...wealth of knowledge about money management."

Positive

94%

Negative

6%

Users praise MoneyLion for its ease of use, highlighting the app's straightforward and intuitive interface. Many appreciate how quickly they can navigate through the app and access features like cash advances and credit building. The app is often described as user-friendly, with a seamless setup process and fast access to funds. Users also enjoy the additional features like games and giveaways, which add a fun element to the financial services. Overall, the sentiment is overwhelmingly positive, with users recommending the app for its simplicity and efficiency.

App reviews talking about Ease of Use:

"...Money Lion is very simple to use and does it take long to get approve for a loan..."

"Easy to use and customer service is not reading a script if you need them!..."

"...this app is straightforward and super easy. You borrow, pay it back and borrow again..."

Positive

96%

Negative

4%

Users praise MoneyLion for its fast funding speed, often highlighting how quickly they receive cash advances when in need. Many reviews emphasize the app's reliability in providing instant cash, with some users mentioning they received funds within minutes. This quick access to money is particularly appreciated during emergencies or unexpected expenses. Overall, the sentiment is overwhelmingly positive, with users expressing gratitude for the app's efficiency and ease of use.

App reviews talking about Funding Speed:

"...Gave me some cash real fast..."

"Fast reliable convenient..."

"...easy application process and fast funding..."

Positive

100%

Negative

0%

Users praise MoneyLion for its reliability, highlighting how the app consistently provides financial assistance when needed. Many reviews emphasize the app's ability to offer quick cash advances without hassle, making it a dependable resource during financial emergencies. Users appreciate the straightforward process and the app's ability to help them manage their finances effectively. The sentiment is overwhelmingly positive, with numerous users describing MoneyLion as a lifesaver and a trustworthy financial partner.

App reviews talking about Reliability:

"...MoneyLion is always there when I need to borrow some cash!..."

"Very good & reliable..."

"...this app has been a life saver and the customer service is top notch."

What do MoneyLion users complain about?

On this page

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Scam reports

Overdraft reports

What users say on other topics

Complaints about MoneyLion

On this page

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