MoneyLion Reviews: Complaints & Concerns

Positive

1%

Negative

99%

Many users complain about difficulties in canceling their subscriptions with MoneyLion. They report being unable to delete their accounts without contacting customer service, which often results in prolonged and frustrating interactions. Some users mention being charged even after attempting to cancel, with one user highlighting a recurring charge of $19.99 instead of the expected $9.99. The sentiment is overwhelmingly negative, with users feeling trapped by a service they no longer wish to use.

App reviews talking about Subscription Cancellation:

"...they are refusing to do so..."

"...I can’t close my account..."

"...not allowing me to cancel it for 3 months..."

Positive

22%

Negative

78%

Many users express serious concerns about MoneyLion's security and privacy practices. Several reviews mention accounts being hacked, with unauthorized changes made to personal information and fraudulent transactions occurring. Users report significant frustration with the app's customer service, describing it as unhelpful and unresponsive, particularly in resolving security breaches. There are also complaints about the app collecting excessive personal data and the cumbersome process of identity verification, which some feel is intrusive. Overall, the sentiment is overwhelmingly negative, with users feeling their personal information and money are not safe with MoneyLion.

App reviews talking about Security & Privacy:

"...my account was hacked and the response from this company was completely negligent..."

"...my account taken over due to poor security..."

"...a privacy nightmare. This app collects ALL of your personal data..."

Positive

19%

Negative

81%

Many users complain about the MoneyLion app's stability, highlighting frequent login issues, app crashes, and unresponsive features. A common problem is being unexpectedly logged out and then unable to log back in, often being redirected to unrelated pages or experiencing freezing screens. Several users mention that updates have worsened the app's performance, making it difficult to access features like Instacash or rewards. Customer support is often described as unhelpful, with automated responses failing to resolve these technical issues. While a few users praise the app's interface and features, the overwhelming sentiment is frustration due to these persistent stability problems.

App reviews talking about App Stability:

"...Everytime I open this app, to see how I can repay, it has logged me out and says to log in or sign up..."

"...app is great, but it has been having issues all week with signing in..."

"...I have been logging in everyday for months. Now for the last 3-4 days I am unable to login..."

Positive

22%

Negative

78%

Many users express frustration with MoneyLion's persistent requests for tips when using the cash advance feature. Despite declining tips, the app often defaults to a 10% tip on the final confirmation screen, which users find misleading and sneaky. The app's practice of allowing only $100 advances at a time exacerbates the issue, as it results in multiple transactions and repeated tip requests. Users feel this approach is exploitative, especially since they are already paying a $9 fee per transaction. The sentiment is overwhelmingly negative, with many describing the tipping system as a scam or predatory, and some users have switched to other apps with more straightforward fee structures.

App reviews talking about Tip Requests:

"...because in addition to the $9 fee, they’ll ask you for a tip. If you say you’re declining a tip, the next screen where you agree to the fee for getting money, guess what? 10% tip is selected..."

"...When you go to the cash advance section, it asks you twice if you want to leave a tip if you select the both times on the very last confirmation table, they added an automatic 10% tip..."

"...Tipping is required to get higher advances or to maintain your advance amount. Not tipping will reduce the amount you're allowed to borrow..."

Positive

25%

Negative

75%

Many users express frustration with MoneyLion's advertising practices, describing them as misleading and deceptive. Common complaints include the app's tendency to push predatory loans with exorbitant interest rates, such as 322%, and the misleading promotion of cash advances that are not as straightforward as advertised. Users also report that the app's games do not deliver the promised rewards, leading to accusations of false advertising. Additionally, some users feel tricked by the app's tipping system, which defaults to a 10% tip even when declined, and claim that tipping is necessary to maintain or increase cash advance limits, contrary to what the app suggests. Overall, the sentiment is negative, with many users feeling misled by MoneyLion's advertising claims.

App reviews talking about Advertising Accuracy:

"...advertises predatory loans and cash advances at all times..."

"...uses HIGHLY DECEPTIVE PRACTICES to CON you into BUYING things..."

"...tipping is required to get higher advances or to maintain your advance amount..."

Positive

33%

Negative

67%

Many users complain about MoneyLion's subscription model, highlighting unexpected monthly charges and difficulties in canceling memberships. Some users feel misled by the app's fees, which they claim are higher than competitors and not clearly communicated upfront. A few reviews mention being charged more than the advertised membership fee, while others express frustration over the necessity of signing up for direct deposit to access certain features. Overall, the sentiment is negative, with users feeling trapped by fees and a lack of transparency.

App reviews talking about Subscription Model:

"...charged me $19.99 a month for a membership that is 9.99 a month and kept charging after I cancelled..."

"...Moneylion charges fees on every move you make plus a membership fee for the privilege to charge you more..."

"...most people will be subject to monthly fees. Even as a Wow member, they don't offer you fee free accounts without reqs..."

Positive

42%

Negative

58%

Many users complain about the high fees associated with MoneyLion's cash advance services. A recurring issue is the app's practice of automatically selecting a 10% tip even when users decline to tip, which many find misleading and frustrating. The app charges a $9 fee for every $100 borrowed, and since users can only borrow $100 at a time, this can quickly add up. Some users also report unexpected charges and feel that the app's fee structure is not transparent. While a few users appreciate the service for its quick cash advances, the sentiment around fees and costs is predominantly negative, with many users feeling that the fees are excessive compared to other similar apps.

App reviews talking about Fees & Costs:

"...in addition to the $9 fee, they’ll ask you for a tip..."

"Scam. - Consistently change the instacash amount with no explanation. Fees + implied tip amounts make this an absolute scam."

"...they make you take $100 at a time, for instant deposit it's $8.99 plus a tip..."

Positive

48%

Negative

52%

Opinions are mixed when it comes to MoneyLion's bank compatibility. Some users appreciate the app for its seamless integration with their bank accounts and the convenience it offers, praising its banking features and ease of use. However, others have faced significant challenges, such as difficulties linking new debit cards, issues with direct deposit recognition, and problems transferring money to certain types of accounts like prepaid cards. These issues have led to frustration, with some users recommending alternative apps like Earnin or Dave due to better reliability in these areas.

App reviews talking about Bank Compatibility:

"...it didn't recognize my direct deposit, which mind you never changed..."

"...I couldn't link my bank account for about a year and a half..."

"...doesn't accept Walmart money card..."

Positive

51%

Negative

49%

Customer support for MoneyLion receives mixed reviews. Some users praise the 24/7 availability and helpfulness of the support team, noting quick resolutions and friendly service. However, many others express frustration over unresponsive or ineffective customer service, particularly when dealing with account issues, identity verification, and game-related rewards. Complaints about automated responses and lack of human interaction are common, with some users feeling ignored or dismissed. Overall, while some find the support satisfactory, others are left dissatisfied and caution against relying on it.

App reviews talking about Customer Support:

"...chat with customer support on a SUNDAY at 5am..."

"Customer service was one of the best, there’s some miscommunications at times..."

"...customer service is bad. They cant help me open my checking account..."

Positive

62%

Negative

38%

Opinions on MoneyLion's approval process are mixed. Some users appreciate the quick and easy approval for loans, even with bad credit, and praise the app for providing financial assistance when needed. However, others express frustration with the verification process, citing issues with identity verification and misleading pre-approval messages that don't result in actual loan offers. While some users find the process straightforward and beneficial, others feel let down by unfulfilled promises and cumbersome procedures.

App reviews talking about Approval Process:

"...I was instantly approved for a few hundred instant deposit..."

"...keeps telling me my address is wrong. won't let me verify..."

"...constantly tell you that you're pre-approved for something and then it turns around and says nope, you don't qualify..."

Positive

68%

Negative

32%

Opinions on MoneyLion's repayment terms are mixed. Many users appreciate the flexibility offered, such as the ability to defer payments for a couple of weeks, which can be a lifesaver when finances are tight. Some users praise the app for its understanding customer service and the ease of extending repayment dates. However, others express frustration with the repayment schedule, noting that payments are sometimes taken earlier than expected, which can disrupt their financial planning. Additionally, a few users feel trapped in a cycle of borrowing and repaying, finding it difficult to break free without taking another loan.

App reviews talking about Repayment Terms:

"...you’re able to defer repayment an additional 2 weeks really helped me..."

"...they try to take the money back after 1 week..."

"...extending a repayment date by 1 day they are always happy to assist..."

Positive

74%

Negative

26%

Users generally appreciate MoneyLion for its cash advance feature, but there are mixed feelings about the loan amounts. Many users praise the app for providing quick financial relief and helping them manage their finances with small, manageable loans. However, a common frustration is the limitation of withdrawing only $100 at a time, even if approved for a higher amount. This requires multiple transactions and incurs additional fees each time, which some users find inconvenient and costly. Despite this, the app is still favored for its ease of use and the financial support it offers during tough times.

App reviews talking about Loan Amounts:

"...you can only do 100 dollars max. then if you want to take more than a 100 you have to do multiple transactions..."

"...you are never allowed to take more than 100 at a time, so you have to request a cash advance for 100 several times..."

"...I needed a bit of a pay day advance, MoneyLion came through, and it wasn't a measly $25 either..."

Positive

94%

Negative

6%

Users praise MoneyLion for its ease of use, highlighting the app's straightforward navigation and accessibility. Many appreciate the simplicity of signing up and accessing various financial services, such as cash advances and credit monitoring. The app's user-friendly interface is frequently mentioned, with users finding it convenient and efficient for managing their finances. While the majority of reviews are positive, a few users noted that the app could be cluttered or confusing at times. Overall, the sentiment is overwhelmingly positive, with users recommending MoneyLion for its simplicity and helpful features.

App reviews talking about Ease of Use:

"...Everything about this app is easy and easily accessible..."

"Money Lion is easy and very helpful with your financial obligations..."

"...easy to use, let me borrow money when I truly needed it. super helpful..."

Positive

95%

Negative

5%

Users praise MoneyLion for its impressive speed in delivering cash advances. Many reviews highlight the app's ability to provide funds almost instantly, often within minutes, which is a lifesaver for those in urgent need of cash before payday. The process is described as easy and straightforward, with several users expressing gratitude for the app's reliability in tight financial situations. The sentiment is overwhelmingly positive, with users appreciating the quick access to funds and the app's overall convenience.

App reviews talking about Funding Speed:

"...within minutes I had a direct deposit in my bank account!"

"Quick and easy"

"...you receive funds instantly and pay back on payday."

Positive

99%

Negative

1%

Users praise MoneyLion for its reliability, highlighting how the app consistently provides financial support during emergencies and tight situations. Many reviews emphasize the app's ability to deliver funds quickly and efficiently, often describing it as a lifesaver. The app's reliability is further reinforced by its user-friendly interface and the availability of customer support at any time, which users find reassuring. Overall, the sentiment is overwhelmingly positive, with users expressing gratitude for the app's dependable service.

App reviews talking about Reliability:

"...Money Lion always keeps me at peace knowing that I can always access my paycheck when I need it..."

"MoneyLion is a lifesaver and has been there for me when I needed it the most for years..."

"...best app out there hands down with getting money when you need it..."

Positive

100%

Negative

0%

Users praise MoneyLion for its effective budgeting tools, highlighting how the app helps them manage their finances and stay on top of their spending. Many appreciate the app's ability to track expenses and provide financial insights, making it easier to maintain a stable budget. The app is also commended for offering additional features like investment tips and opportunities to earn money, which users find both educational and engaging. Overall, the sentiment is positive, with users expressing satisfaction with how MoneyLion supports their financial goals.

App reviews talking about Budgeting Tools:

"...helpful to keep track my budget! Thank you MoneyLion..."

"MoneyLion has so many ways for me to learn about saving and everything about money..."

"...great tools that are very helpful with your funds. great way to keep track of your spending..."

Positive

98%

Negative

2%

Users praise MoneyLion for its extensive financial education resources, highlighting its ability to help improve credit scores and provide valuable financial advice. Many users appreciate the app's educational tools that make learning about finances engaging and accessible. The app is frequently described as a comprehensive financial tool that not only offers cash advances but also aids in credit building and financial literacy. Users find the platform's resources beneficial for managing money, budgeting, and investing, making it a popular choice for those looking to enhance their financial knowledge and stability.

App reviews talking about Financial Education:

"...continuing to use their platform for so much financial information/education is a great tool..."

"...learning everyday more and more about how to have financial success..."

"...this app is awesome, it makes budgeting, investing and so much more interesting..."

What do MoneyLion users complain about?

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Scam reports

Overdraft reports

What users say on other topics

Complaints about MoneyLion

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