Klover Reviews: Complaints & Concerns

Positive

5%

Negative

95%

Many users complain about difficulties in canceling their subscriptions with Klover. They report unauthorized charges continuing even after attempts to cancel, with some stating that the app keeps charging monthly fees despite account closure requests. The process to cancel seems cumbersome, with users mentioning unresponsive customer service and being unable to log in to manage their accounts. The sentiment is overwhelmingly negative, with users feeling trapped by a service they no longer wish to use.

App reviews talking about Subscription Cancellation:

"...they still try and take money out of my account every month for their “monthly membership fee”..."

"...I cancelled this account over a year ago and they still try to run my card every few days..."

"...I deleted the app, never used anything and got a charge today from this..."

Positive

5%

Negative

95%

Many users complain about the Klover app's stability, citing frequent issues with logging in, linking bank accounts, and the app freezing or crashing. A common frustration is the app's tendency to repeatedly ask users to re-enter their debit card information, often without saving it, leading to a cycle of verification that never completes. Additionally, users report being logged out unexpectedly and facing difficulties in logging back in, with some experiencing endless loops during the login process. The sentiment is overwhelmingly negative, with users expressing dissatisfaction over the app's unreliability and poor customer support.

App reviews talking about App Stability:

"...every time I try to get points the app messes up and I have to start over again..."

"I can't log in to the app. When I sign in, it cycles back to the main screen..."

"...keeps asking to add my debit card every time I log in..."

Positive

4%

Negative

96%

Many users express frustration with Klover's bank compatibility issues, particularly when trying to link or update their debit cards and bank accounts. A common complaint is the app's repeated requests to relink cards, which often results in errors or the process restarting without resolution. Users also report difficulties with customer support, citing unresponsiveness and ineffective assistance. The sentiment is overwhelmingly negative, with many users feeling stuck in a loop of unsuccessful attempts to connect their financial information, leading to a poor experience with the app.

App reviews talking about Bank Compatibility:

"...every time I try to link my debit card it don’t work..."

"...unable to connect my bank leaving me without an advance..."

"...tried to take out another advance after being approved for more after my first one was repaid but it stopped letting me add my debit..."

Positive

13%

Negative

87%

Many users complain about Klover's advertising, labeling it as misleading and deceptive. The app is criticized for not delivering on its promise of instant cash advances, instead requiring users to earn points through surveys, watching ads, or downloading other apps. Users express frustration over the time-consuming process and the minimal cash advances offered, often as low as $5, despite accumulating significant points. The sentiment is overwhelmingly negative, with many calling the app a scam and advising others to avoid it.

App reviews talking about Advertising Accuracy:

"...Tells you you get instant cash, just add a bank THIS IS FALSE ADVERTISING..."

"...It’s all false information it does nothing it’s says it does..."

"...false advertising. you can't get an advance right away you have to pay a membership fee and get points..."

Positive

11%

Negative

89%

Many users express frustration with Klover's subscription model, describing it as misleading and not worth the cost. A common complaint is the requirement to pay a subscription fee, often without receiving the promised cash advances. Users report that even after subscribing, they must earn points through tasks like playing games or downloading apps to qualify for a small advance, which many find cumbersome and time-consuming. Additionally, some users mention unauthorized charges and difficulties in canceling the subscription, leading to a negative experience overall.

App reviews talking about Subscription Model:

"...they also charge you a subscription fee..."

"...you have to subscribe for 5.99, but it offers a trial..."

"...they make you download other apps to get points before you can even get an advance they also charge you a $13 fee..."

Positive

17%

Negative

83%

Many users express frustration with Klover's point system, which requires them to complete tasks like watching ads or playing games to earn points for cash advances. This process is seen as time-consuming and not straightforward, with some users feeling misled by the app's promises. The sentiment is overwhelmingly negative, with complaints about the high number of points needed for small advances and the inconsistency in advance amounts. Additionally, users report issues with customer service and the app's fees, which are perceived as excessive given the effort required to earn points.

App reviews talking about Tip Requests:

"...you have to earn points in order to get a cash advance even if you’ve had successful ones in the past..."

"...you have to basically earn points, lots of them, that turns into your cash advance amount..."

"...you have to earn cash advance but yet you still have to pay it back..."

Positive

24%

Negative

76%

Many users express serious concerns about the security and privacy of their personal and banking information with the Klover app. Complaints include unauthorized charges, difficulties in canceling accounts, and the app retaining sensitive data even after deletion. Some users report being unable to log in or reset passwords, leading to further frustration. There are also accusations of the app being a scam, with claims of data being sold or misused. While a few users mention the app as secure and reliable, the overwhelming sentiment is negative, with many advising against sharing personal information with the app.

App reviews talking about Security & Privacy:

"...they still try to run my card every few days..."

"DO NOT USE THIS APP. My banking information was saved months ago..."

"...even if you do get an advance, the amount of personal data they sell/coerce you to sell just to get it ain't worth it"

Positive

30%

Negative

70%

Customer support is reported to be a major issue for Klover users. Many reviews express frustration over slow or non-existent responses from the support team, with some users waiting weeks for a reply. Common problems include difficulties with linking debit cards, unresolved issues with points not being credited, and a lack of live support options. Users frequently mention having to repeatedly enter their debit card information, only to face errors and account lockouts. The sentiment is overwhelmingly negative, with many users feeling neglected and unsupported.

App reviews talking about Customer Support:

"...support team is no help and a waste of time..."

"I emailed them no response..."

"...customer service takes a long time to reply."

Positive

41%

Negative

59%

High fees are a common complaint among Klover users, with many expressing frustration over the costs associated with cash advances. Users report that the app charges multiple fees for transactions, including instant transfer fees that are considered exorbitant compared to other services. The point system, which is supposed to help reduce fees, is criticized for being confusing and ineffective, as the value of points seems to decrease over time. Additionally, some users mention unexpected charges and difficulties with customer service, further exacerbating their dissatisfaction. While a few users appreciate the app's quick cash advances, the overwhelming sentiment is negative due to the high costs involved.

App reviews talking about Fees & Costs:

"...the transfer fees are exorbitant and they try to make you accumulate 'points'..."

"...the fees are a little too expensive!..."

"...lot of fees you don't see until you proceed with the advance."

Positive

37%

Negative

63%

Many users express frustration with Klover's repayment terms, highlighting that the repayment dates are often set too close to the advance date, sometimes as soon as three days after receiving the funds. This has led to difficulties for users who expected to repay on their next payday. Some users mention that the repayment schedule does not align with their pay dates, and the app does not allow them to manually adjust the repayment date. While a few users appreciate the ease of repayment, the overall sentiment is negative due to the inflexibility and unpredictability of the repayment terms.

App reviews talking about Repayment Terms:

"...they made my repayment date 7/9 and are telling me that they can’t guarantee an extension..."

"Does not give you the two weeks in between paydays to pay back..."

"...repayment date was 3 days away. i needed til next pay date..."

Positive

51%

Negative

49%

Opinions on Klover's loan amounts are mixed. Many users express frustration over the inconsistency and unpredictability of the cash advance amounts. Some report starting with a higher advance, only to see it drop significantly despite timely repayments and improved financial status. Others mention the need to earn points through tasks or watch ads to increase their advance, which they find cumbersome and counterproductive. On the positive side, a few users appreciate the app for providing advances when other services wouldn't, and some have successfully received substantial amounts. However, the sentiment leans towards dissatisfaction due to the perceived penalties for using the service and the effort required to maintain or increase advance amounts.

App reviews talking about Loan Amounts:

"...first day I got 100 after paying it on time I got downgraded to 5 bucks."

"...they penalize you every time meaning the first cash advance option is high let’s say $200 next time they only allow you to borrow 100..."

"...one min they are giving me 100 then 25 then 150 then again 25..I thought when you pay it back it supposed to increase or at least stay the same .."

Positive

60%

Negative

40%

Opinions are mixed when it comes to Klover's approval process. Many users appreciate the ease and speed of getting approved for a cash advance, often highlighting the straightforward application process and quick access to funds. However, some users express frustration over delays in verification, with reports of waiting days for card verification despite initial charges going through quickly. Others mention the need to earn points through offers and surveys to qualify for advances, which some find cumbersome. While some users have had seamless experiences, others have faced repeated denials or issues with customer service, leading to a divided sentiment overall.

App reviews talking about Approval Process:

"...easy to apply and get approved! if you need a small cash advance, use Klover!"

"...I've been waiting 3 weeks for approval on this app and customer service hasn’t been able to do anything about it..."

"...the advances are NOT instant. you have to have certain amount of points to qualify..."

Positive

84%

Negative

16%

Users praise Klover for its fast and easy cash advances, often highlighting the convenience of receiving funds quickly when needed. Many reviews mention the app's reliability in providing quick financial assistance, with some users receiving their advances within minutes. However, a few users express dissatisfaction with delays, particularly when opting for expedited transfers, which sometimes take longer than expected. Overall, the sentiment is positive, with most users appreciating the app's speed and ease of use.

App reviews talking about Funding Speed:

"...fast and easy cash when you need it and reliable!"

"Fast and easy! Awesome app!"

"...fast deposits, and the app has useful tips and tools."

Positive

94%

Negative

6%

Users praise Klover for its financial education features, highlighting the app's ability to help with credit building and money management. Many appreciate the various opportunities to earn points through surveys and games, which can be used towards fees or saved for future use. The app is described as user-friendly and beneficial for those looking to improve their financial situation, offering a unique combination of cash advances and educational resources.

App reviews talking about Financial Education:

"...useful tips and tools. Would recommend to anyone!"

"...create a credit building account which is a win-win!"

"...great for money management."

Positive

96%

Negative

4%

Users praise Klover for its ease of use, highlighting how simple and quick it is to get a cash advance. Many appreciate the straightforward process, with several noting that they received funds within minutes. The app's user-friendly interface and the ability to earn points for additional cash are also well-received. However, a few users mention confusion with the points system and express dissatisfaction with the need to earn points to access certain features. Overall, the sentiment is overwhelmingly positive, with users finding the app reliable and convenient for managing short-term financial needs.

App reviews talking about Ease of Use:

"...fast and easy cash when you need it and reliable!"

"Super easy to use and has a cool points system..."

"...easy to sign up, easy to access your advance & even the easiest way to pay back..."

Positive

98%

Negative

2%

Users praise Klover for its reliability, highlighting how it consistently provides cash advances when needed most. Many appreciate the app's quick and easy process, noting that it has been a lifesaver in financial emergencies. The sentiment is overwhelmingly positive, with users frequently mentioning how Klover has helped them out of tight spots and provided much-needed financial support between paychecks. The app is described as fast, efficient, and dependable, making it a trusted resource for those in need of immediate funds.

App reviews talking about Reliability:

"...Klover has really helped me out when I didn’t think help was available..."

"...fast and easy cash when you need it and reliable!"

"...LOVE the Klover app. It's super quick, efficient and I will continue to use it..."