Grid Money Reviews: Complaints & Concerns

Positive

2%

Negative

98%

Many users complain about the difficulty of canceling their subscriptions with Grid Money. They report being charged monthly fees even after attempting to cancel multiple times, with some stating they have been charged for months or even years after cancellation. The process to cancel seems cumbersome, requiring users to submit tickets and wait for responses that often never come. Customer service is frequently described as unresponsive or unhelpful, leaving users frustrated and feeling scammed. The sentiment is overwhelmingly negative, with many users warning others to avoid the app due to these issues.

App reviews talking about Subscription Cancellation:

"...I’m paying $10 over and over for a subscription I’ve been trying to cancel..."

"...they have been charging me $10 subscription fee every month seems like there is no way to cancel it..."

"...I canceled my grid+ 3 months ago and they still continue to charge me $10 a month..."

Positive

7%

Negative

93%

Many users complain about Grid Money's bank compatibility issues, with numerous reports of the app failing to connect with major banks like Capital One, Chime, and Wells Fargo. Users express frustration over repeated attempts to link their bank accounts, only to face persistent errors or messages indicating that their bank isn't supported. Even when accounts appear connected, the app often fails to process advances, leaving users in a loop of re-linking without resolution. Customer support is frequently criticized for providing unhelpful, scripted responses, exacerbating user dissatisfaction.

App reviews talking about Bank Compatibility:

"...my bank won't stay connected, it keeps saying fix needed..."

"...it doesn’t support my bank..."

"...app does not connect to my bank account despite meeting all requirements..."

Positive

9%

Negative

91%

Many users complain about the Grid Money app's stability, citing frequent glitches and errors that prevent them from accessing their accounts or completing transactions. Common issues include the app freezing, failing to recognize connected bank accounts, and getting stuck on processing screens. Users also report difficulties in logging in, with verification codes often not working, and customer support being unresponsive or unhelpful. Despite some users having positive experiences in the past, the current sentiment is overwhelmingly negative, with many expressing frustration over being charged subscription fees for a service they can't use.

App reviews talking about App Stability:

"...Money can’t be moved in or out, advances don’t post, customer service is horrible..."

"...app is a fraud. I can’t delete my account info..."

"...App doesn’t work at all. Says my bank account is under 300 days old..."

Positive

6%

Negative

94%

Many users express serious concerns about the security and privacy of the Grid Money app. A common complaint is the app's requirement for sensitive information like Social Security Numbers, which some users feel is unnecessary and risky. There are multiple reports of unauthorized accounts being created, and users being unable to remove their personal information or close their accounts. Additionally, users report issues with account access and security verification, often leading to locked accounts and frozen funds. The sentiment is overwhelmingly negative, with users feeling that their data is not handled securely and that the app might be a scam.

App reviews talking about Security & Privacy:

"...do not give you the option to remove YOUR OWN CARDS AND BANK INFO..."

"...they ask for your Social Security Number at signup..."

"...I am locked out of my account because of a changed phone number and cannot access the security code..."

Positive

17%

Negative

83%

Many users complain about the subscription model of the Grid Money app, highlighting issues with unexpected charges and difficulties in canceling the subscription. A recurring theme is the frustration over being charged a monthly fee without being able to access the promised services, such as cash advances. Users report that the app often fails to deliver advances despite charging the subscription fee, and customer support is frequently unresponsive or unhelpful. The sentiment is overwhelmingly negative, with users feeling trapped by a service that charges them without providing the expected benefits.

App reviews talking about Subscription Model:

"...you still get charged a subscription fee to get access to something that doesn’t work..."

"...they force you to take pay for a subscription before you can collect an advance..."

"...charged a monthly fee, but they never sent an advance to my account..."

Positive

20%

Negative

80%

Many users complain about Grid Money's advertising accuracy, highlighting discrepancies between what the app promises and what it delivers. Several reviews mention that the app falsely claims to support certain banks, like Capital One and Chime, but fails to do so, leaving users frustrated. Others point out misleading information about payout options and eligibility for advance increases, which are not as straightforward as advertised. Some users even label the app as a scam, citing issues with receiving advances and non-existent customer support. Overall, the sentiment is negative, with users feeling misled by the app's promises.

App reviews talking about Advertising Accuracy:

"...it doesn’t support my bank. Hopping this can change because that very misleading."

"...it’s just a false sense of advertisement to get more reviews..."

"...app says advance will come on the 19th and it never shows..."

Positive

30%

Negative

70%

Customer support is reported to be a major issue with the Grid Money app. Many users express frustration over the lack of responsiveness and the inability to resolve issues, such as account access problems, subscription cancellations, and unreceived advances. Several reviews mention that attempts to contact support often result in automated responses or no response at all, leaving users feeling ignored and helpless. The sentiment is overwhelmingly negative, with users frequently describing the support as non-existent or ineffective.

App reviews talking about Customer Support:

"...customer service is horrible and the app is literally pointless at this point..."

"...when you try to contact CUSTOMER SUPPORT they ignore you..."

"...I can’t contact customer support, my phone number changed and I’m not able to log into the app..."

Positive

54%

Negative

46%

Opinions are mixed when it comes to the fees and costs associated with the Grid Money app. Many users appreciate the app for its low fees compared to other cash advance services, highlighting the reasonable membership and delivery fees. However, some users express frustration over unexpected charges, such as multiple monthly fees and difficulties in canceling subscriptions. While some praise the app for its transparency and affordability, others warn of hidden costs and poor customer service, suggesting that the app might not be as cost-effective as it initially appears.

App reviews talking about Fees & Costs:

"...small fees and well worth it..."

"...charged me $10 to be able to get an advance, then never sent the money..."

"...I also been charged with the monthly subscription fee and another advance repayment fee..."

Positive

64%

Negative

36%

Opinions are mixed when it comes to the approval process for the Grid Money app. Many users appreciate the quick and straightforward approval, often receiving funds within minutes, which is a lifesaver in urgent situations. However, some users face hurdles, such as issues with bank account age requirements or unexplained denials, leading to frustration. While the app is praised for its speed and ease by many, others report technical glitches and lack of support when problems arise.

App reviews talking about Approval Process:

"...process was fast and simple, no hard questions to answer..."

"Approved me for an advance that I am unable to cash out because my bank account is not more than '300 days old'..."

"...I was approved for a $30 advance and then that's when the problems just started..."

Positive

67%

Negative

33%

Opinions on Grid Money's repayment terms are mixed. Many users appreciate the flexibility and reasonable time frames for repayment, noting that the app allows for a longer payback period compared to others. However, some users express frustration with the inability to adjust repayment dates, which can be inconvenient if the due date doesn't align with their payday. There are also complaints about technical issues with the repayment process, such as delays in clearing payments and difficulties in processing payments through the app, leading to concerns about customer service responsiveness.

App reviews talking about Repayment Terms:

"...Nice amount of time to pay it back."

"...the payback method was reasonable."

"...they give you a little longer to pay back funds than most sites."

Positive

80%

Negative

20%

Users praise Grid Money for its quick and efficient cash advance service, often highlighting the speed at which funds are deposited into their accounts. Many reviews mention receiving advances within minutes, making it a reliable option for those in urgent need of cash. However, some users report delays, with advances taking several days to process, which can be frustrating when funds are needed immediately. Despite these occasional hiccups, the overall sentiment is positive, with many appreciating the app's straightforward process and helpful customer service.

App reviews talking about Funding Speed:

"...only took a few minutes..."

"Surprisingly fast payout..."

"...money was deposited into my account immediately..."

Positive

91%

Negative

9%

Users praise Grid Money for its ability to provide quick cash advances, especially appreciating the feature where advance amounts increase with timely repayments. Many users start with a $50 advance, which can grow as they demonstrate reliability. The app is often described as a lifesaver in financial pinches, with a straightforward and user-friendly process. However, some users wish for higher initial advance amounts and faster processing times between advances. Overall, the sentiment is positive, with many recommending the app for its convenience and reliability.

App reviews talking about Loan Amounts:

"...you have to work your way up to higher amounts but, it definitely helped me a lot..."

"I love how they have tiers for the advances and will level you up once you’ve paid..."

"...advance is fast and legit, highly recommend if you need a small float..."

Positive

98%

Negative

2%

Users praise Grid Money for its ease of use, highlighting the app's straightforward and quick process for obtaining cash advances. Many appreciate the simplicity of the setup and the speed at which funds are deposited, often within minutes. The app's user-friendly interface and lack of hidden fees are frequently mentioned as standout features. While most reviews are positive, a few users noted issues with bank account linking and customer service response times. Overall, the sentiment is overwhelmingly positive, with users finding the app reliable and convenient for financial assistance.

App reviews talking about Ease of Use:

"...Very easy and simple to use..."

"Easy to use and great customer service!"

"...easy to set up and download really enjoy using..."

Positive

99%

Negative

1%

Users praise Grid Money for its reliability, consistently highlighting how the app is always there when they need it most. Many appreciate the quick and easy process of obtaining a cash advance, often mentioning that funds are available almost instantly. The app is described as a lifesaver in emergencies, with several users noting its convenience and the absence of hidden fees. Overall, the sentiment is overwhelmingly positive, with users recommending Grid Money for its dependable service and ease of use.

App reviews talking about Reliability:

"...Grid is reliable - Needed a cash advance and Grid instantly funded..."

"Grid is always there when I need them..."

"...Reliable and easy to use. Really helps in a pinch! Definitely recommend..."