Grid Money Reviews: Complaints & Concerns

Positive

3%

Negative

97%

Many users complain about the difficulty of canceling their subscriptions with Grid Money. Despite attempts to cancel, users report being charged repeatedly, sometimes months or even years after they believed they had successfully unsubscribed. The process to cancel is described as cumbersome and ineffective, often requiring multiple emails and support tickets with little to no response from customer service. This has led to significant frustration, with some users resorting to contacting their banks to block charges or considering legal action. Overall, the sentiment is overwhelmingly negative, with users feeling trapped and scammed by the app.

App reviews talking about Subscription Cancellation:

"...they still continue to charge me $10 a month. don’t bother reaching out to the customer support..."

"...I canceled my grid+ 3 months ago and the still continue to charge me $10 a month..."

"...I canceled this service a year ago and just recently started receiving charges on my bank account..."

Positive

8%

Negative

92%

Many users express frustration with Grid Money's bank compatibility, highlighting significant issues in connecting their bank accounts. Common complaints include the app's inability to connect with major banks like Wells Fargo, Capital One, and Chime, despite users meeting all eligibility requirements. Some users report that even after successfully linking their bank accounts, they encounter errors when trying to access cash advances, leading to delays and unfulfilled promises. The app's reliance on Plaid for bank connections is also criticized for its limitations. Overall, the sentiment is overwhelmingly negative, with users feeling misled and dissatisfied with the app's bank connectivity.

App reviews talking about Bank Compatibility:

"...my bank doesn’t connect to Grid..."

"...doesn’t accept Capital One or Chime banks..."

"...keeps saying bank card is added then says it's not connected..."

Positive

10%

Negative

90%

Many users complain about the Grid Money app's stability, citing frequent glitches and errors that prevent them from accessing their accounts or completing transactions. Common issues include being stuck on login screens, repeated requests to reconnect bank accounts, and error messages like 'small hiccup' that halt progress. Users express frustration with the app's inability to function properly, with some even suspecting it to be a scam due to these persistent problems. Customer support is often described as unresponsive or unhelpful, exacerbating the negative experience.

App reviews talking about App Stability:

"...app just doesn’t work. Concerned now about the app stealing my info..."

"...Error hiccup messages nonstop .. eligible for another advance and at end sorry we ran into a ff hiccup please try again..."

"...I can't even log into my account to do anything and get money taken out of my account do not use."

Positive

14%

Negative

86%

Many users express serious concerns about the security and privacy of the Grid Money app. A significant number of reviews highlight issues with account access, such as being locked out due to phone number changes or verification code errors. Some users report unauthorized access to their accounts or being asked for sensitive information like Social Security Numbers, which raises red flags about potential scams. The lack of responsive customer service exacerbates these concerns, leaving users feeling vulnerable and frustrated. Overall, the sentiment is overwhelmingly negative, with users warning others to be cautious about sharing personal information with the app.

App reviews talking about Security & Privacy:

"...Concerned now about the app stealing my info. Very shady."

"...Grid is good with borrowing but if you need to delete your account it will not let you..."

"...I'm no fool. Will report to BBB!! Everyone should also"

Positive

19%

Negative

81%

Many users express frustration with Grid Money's subscription model, highlighting issues with unexpected charges and difficulties in canceling subscriptions. The app charges a monthly fee, often $10, which users find excessive, especially when they encounter problems accessing services or receiving advances. Complaints about unauthorized charges and the inability to cancel subscriptions are common, with some users reporting being charged multiple times or even after account closure. Customer service is frequently criticized for being unresponsive or unhelpful, exacerbating users' dissatisfaction with the subscription model.

App reviews talking about Subscription Model:

"...charging a subscription fee and that takes 3 days to process..."

"...I stopped using them in February. Got a random charge of $39.69 from them in April on top of my subscription charges..."

"...I already tried cancelling it many times. There’s no response to my emails and no way to cancel on the app..."

Positive

23%

Negative

77%

Many users express frustration with Grid Money's advertising, labeling it as misleading or false. Several reviews highlight discrepancies between what the app promises and what it delivers, such as eligibility criteria for cash advances and subscription fees not being clearly communicated upfront. Users also mention issues with the app's functionality, like delays in receiving advances and non-existent customer support, which contradict the app's claims. Overall, the sentiment is negative, with users feeling deceived by the app's advertising tactics.

App reviews talking about Advertising Accuracy:

"...says in order to qualify need to have a bank account open for 300 days at least..."

"...just a false sense of advertisement to get more reviews..."

"...the app steals money without consent and does not work as advertised..."

Positive

32%

Negative

68%

Customer support is reported to be a significant issue for many users of the Grid Money app. Numerous reviews highlight difficulties in reaching customer service, with complaints about unresponsive chat features, delayed email responses, and a lack of direct contact options like phone support. Users express frustration over unresolved issues, such as account access problems and unauthorized charges, with some describing the support as dismissive or unhelpful. Despite these negative experiences, a few users have praised the customer service for being responsive and helpful, indicating a mixed experience overall.

App reviews talking about Customer Support:

"...customer service is a joke. good luck. as soon as this advance goes through I'm repaying it right back and deleting it."

"...support rep left after one quick message without reading my messages. 5 hours no help."

"...support is useless, it takes days for a response and they clearly can not understand the problem."

Positive

67%

Negative

33%

Opinions are mixed when it comes to the fees and costs associated with the Grid Money app. Many users appreciate the app for its low fees compared to other cash advance services, with some highlighting the $2.99 delivery fee as particularly affordable. However, there are several complaints about unexpected charges, such as a $10 monthly membership fee that some users feel is excessive, especially when they encounter issues receiving their advances. While some users praise the transparency and affordability of the fees, others express frustration over being charged multiple times or for services they didn't receive.

App reviews talking about Fees & Costs:

"...charged me $10 to be able to get an advance, then never sent the money..."

"Cash was delivered immediately after being approved but you have 3$ fees on top of the 10$ a month..."

"...they charge you a $5 subscription fee to even use the advance feature..."

Positive

69%

Negative

31%

Opinions about the approval process for Grid Money are mixed. Many users appreciate the quick and straightforward approval process, highlighting that they received funds rapidly without any hassle. However, some users face challenges, such as being denied without clear explanations or encountering issues with account verification. A few users also mention that the app requires bank accounts to be a certain age, which can be a barrier. While the app is praised for its ease of use and fast service by many, others express frustration over technical glitches and poor customer support when issues arise.

App reviews talking about Approval Process:

"...approved me for an advance that I am unable to cash out because my bank account is not more than '300 days old'..."

"Fast approval, no hassle. Quick and easy..."

"...denies you with no explanation..."

Positive

77%

Negative

23%

Users generally appreciate the repayment terms of the Grid Money app, highlighting its flexibility and ease of use. Many users praise the app for allowing them to choose their repayment dates and for providing ample time to pay back advances. Some users mention that the app is forgiving with late payments, allowing them to still access advances after a short waiting period. However, a few users express frustration with the inability to change repayment dates once set and the occasional delays in processing repayments. Overall, the sentiment is positive, with many users finding the repayment process straightforward and accommodating.

App reviews talking about Repayment Terms:

"...the payback method was reasonable. Definitely worth my time."

"I love the flexibility of the repayment !"

"...easy to pay back and my advance goes up with on time payments."

Positive

82%

Negative

18%

Users praise Grid Money for its quick and easy cash advances, often highlighting the speed at which funds are deposited into their accounts. Many reviews mention receiving money within minutes or hours, making it a reliable option for those in urgent need of cash. However, some users report delays, with advances taking several days to process, which can be frustrating when funds are needed immediately. Despite these occasional hiccups, the overall sentiment is positive, with many appreciating the app's convenience and straightforward process.

App reviews talking about Funding Speed:

"...the funds hit my account exactly when they said they would..."

"Needed urgent money and Grid in less than 5 minutes transfer the money to my bank account..."

"...I had money in mere minutes! This is the app to get if you want to take the headache out of requesting money!"

Positive

92%

Negative

8%

Users praise Grid Money for its cash advance feature, highlighting its ease of use and the ability to access funds quickly, even with bad credit. Many appreciate the app's tiered system, which allows for higher advances as users demonstrate timely repayments. Initial advances often start at $50, with potential increases up to $200, making it a reliable option for those in financial binds. While some users wish for larger initial advances, the overall sentiment is positive, with many finding the app a lifesaver in emergencies.

App reviews talking about Loan Amounts:

"...they started me off with 50 dollars when I really needed it..."

"I love how they have tiers for the advances and will level you up once you’ve paid..."

"...you have a chance to get increases as you pay back."

Positive

98%

Negative

2%

Users praise Grid Money for its ease of use, highlighting the app's straightforward and quick process for obtaining cash advances. Many appreciate the simplicity of the setup and the speed at which funds are transferred, often within minutes. The app's user-friendly interface and lack of hidden fees make it a favorite among users who need quick financial assistance. Additionally, customer service is frequently mentioned as responsive and helpful, further enhancing the user experience. Overall, the sentiment is overwhelmingly positive, with users recommending Grid Money for its reliability and convenience.

App reviews talking about Ease of Use:

"...easy to use app and support is very helpful as well..."

"Super easy to use and really helpful and convenient!..."

"...easy to work with..."

Positive

99%

Negative

1%

Users praise Grid Money for its reliability, frequently highlighting how the app consistently provides cash advances when needed. Many reviews emphasize the app's ease of use and quick processing times, making it a dependable choice for those in financial binds. Users appreciate the straightforward process and the absence of hidden fees, with several noting that the app has been a lifesaver in emergencies. The sentiment is overwhelmingly positive, with numerous users recommending the app for its trustworthy service and timely assistance.

App reviews talking about Reliability:

"...always on time when needed..."

"...very fast and reliable..."

"...always comes thru when needed!"

What do Grid Money users complain about?

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Scam reports

Overdraft reports

What users say on other topics

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