Gerald Reviews: Complaints & Concerns

Positive

4%

Negative

96%

Many users complain about Gerald's misleading advertising, describing it as a bait-and-switch scheme. The app promises cash advances but requires users to spend a significant portion of the advance on overpriced items from their in-app store before accessing the remaining funds. This practice leaves users feeling deceived, as they end up with less cash than expected and often face delays or issues with product deliveries. The sentiment is overwhelmingly negative, with users expressing frustration over the app's deceptive practices and lack of transparency.

App reviews talking about Advertising Accuracy:

"...forces you to buy products you will never see just for a partial advance..."

"...you have to spend half of it in their little in app shop before the remainder of the advance offer is usable..."

"...they make you spend advance on Weird site..."

Positive

3%

Negative

97%

Many users complain about the Gerald cash advance app's fees and costs, describing it as a scam due to its requirement to spend a significant portion of the advance on overpriced items from their store before accessing the remaining funds. This practice is seen as predatory, with users feeling forced to buy unnecessary products, often at inflated prices, just to receive a partial cash advance. Additionally, users report hidden fees, such as high shipping costs, and delays in receiving the advance, which further diminishes the app's value. Overall, the sentiment is overwhelmingly negative, with users expressing frustration and disappointment with the app's business model.

App reviews talking about Fees & Costs:

"...you have to spend money to unlock an advance..."

"...forces you to buy 90 percent of what you get in a cash advance at their store..."

"...you need to spend over $40 at their store just to get $25 cash advance!"

Positive

3%

Negative

97%

Many users complain about significant issues with bank compatibility on the Gerald app. A recurring problem is the inability to connect or reconnect bank accounts, with several users receiving error messages like 'bank connection limit reached' despite having no other accounts linked. Others report that even when they receive confirmation emails from Plaid indicating a successful connection, the app still fails to recognize their bank. This has led to frustration, as users are unable to access the app's services. Additionally, some users express dissatisfaction with customer support, describing it as unhelpful or unresponsive when addressing these bank connection issues.

App reviews talking about Bank Compatibility:

"...keeps saying error when connecting bank..."

"Can't even connect my bank account. Ridiculous!"

"...app says can't connect to bank. yet I got an email confirmation saying it did connect..."

Positive

4%

Negative

96%

Many users complain about the difficulty in canceling subscriptions and orders with the Gerald app. They express frustration over a lack of transparency regarding the app's no refund or cancellation policy, which they claim was not disclosed upfront. Users report being unable to cancel orders even when items are delayed or not received, and some mention unauthorized charges due to an auto-buy feature. The sentiment is overwhelmingly negative, with users feeling trapped by a service they no longer wish to use.

App reviews talking about Subscription Cancellation:

"...they have a no refund or cancellation policy, something that was never disclosed to me..."

"...they will activate the auto-buy feature without consent, and then due to their 'no refund policy' they won't cancel the order..."

"...refuse to cancel the other portion and close my account when I request..."

Positive

5%

Negative

95%

Many users express frustration with the Gerald cash advance app due to its requirement to make purchases from their 'corner store' before accessing a cash advance. This practice is seen as counterintuitive, especially for those seeking financial assistance. Users report that the items are often overpriced and unnecessary, leaving them with a smaller cash advance than anticipated. Additionally, there are complaints about delayed access to funds and issues with customer service. Overall, the sentiment is negative, with many feeling misled and dissatisfied with the app's approach.

App reviews talking about Tip Requests:

"...you have to buy things you don’t necessarily want or need just to get an advance..."

"...they make you buy stuff to get the cash advance..."

"...you have to spend money to unlock an advance. terrible products btw..."

Positive

6%

Negative

94%

Many users complain about Gerald's subscription model, which requires them to spend a significant portion of their cash advance on items from the app's store before accessing the remaining funds. This approach is seen as inconvenient and counterintuitive, especially for those seeking immediate financial relief. Users express frustration over high prices, limited product choices, and the inability to return or exchange items. The sentiment is overwhelmingly negative, with many feeling that the app's model is more of a hindrance than a help.

App reviews talking about Subscription Model:

"...you have to spend more than 100% of how much they offer for loan, in their store..."

"I don't like that I am forced to buy items just to get an advance."

"...you have to use initial advance to buy stuff so you don't get money on your acct."

Positive

13%

Negative

87%

Many users complain about the approval process for Gerald's cash advance app, describing it as cumbersome and misleading. A common grievance is the requirement to make purchases through the app's store before accessing an advance, which often results in users not receiving their items or the promised cash. Additionally, users report long verification times for debit cards and a lack of responsiveness from customer support. The sentiment is overwhelmingly negative, with many feeling the process is a scam or a waste of time.

App reviews talking about Approval Process:

"...you basically have to make a purchase through their platform!..."

"...forced to order items that I didn’t want just to get the advance..."

"...in order to get an advance, every time, first one has to buy something from your store?..."

Positive

35%

Negative

65%

Many users complain about the Gerald app's stability, citing frequent glitches and errors that prevent them from using the app effectively. Common issues include problems with logging in, connecting bank accounts, and the app becoming unresponsive at critical moments, such as when trying to accept a cash advance. Some users report that the app crashes or fails to open entirely, while others mention that it doesn't process actions like button presses or account setups. Despite some positive feedback on customer service, the overall sentiment is negative, with users expressing frustration over the app's unreliability and the perception of it being a scam.

App reviews talking about App Stability:

"...app is so glitchy, never works correctly..."

"...app magically becomes unresponsive leaving you with nothing but frustration."

"...app doesn't work..."

Positive

64%

Negative

36%

Opinions are mixed when it comes to the funding speed of the Gerald cash advance app. Some users praise the app for its quick and efficient service, highlighting that advances come on time and customer service is responsive. However, many users express frustration over delays, with some waiting several days for their advances to be processed, despite promises of instant transfers. A common complaint is the requirement to spend part of the advance in the app's store, which users feel is a tactic to delay access to funds. Overall, while some users find the service fast and helpful, others are disappointed by the slow processing times and feel misled by the app's promises.

App reviews talking about Funding Speed:

"...they take 3 days to process your “instant” advance..."

"...requested an advance and was approved...noticed that the bank transfer didn't go through..."

"...waiting over 2 business days for a deposit and it hasn't happened..."

Positive

67%

Negative

33%

Opinions are mixed when it comes to security and privacy with the Gerald cash advance app. Many users praise the app's customer service, particularly highlighting the efforts of representatives like Gerard and Raemond in resolving account access issues swiftly and efficiently. However, there are significant concerns about data security, with some users expressing frustration over difficulties in changing verification details and fears about unauthorized access to their accounts. A few users also worry about the app's handling of personal information, feeling trapped after sharing sensitive data without a clear way to remove it.

App reviews talking about Security & Privacy:

"...Gerard was a great help my helping me change my information on my account after someone was trying to use my old number..."

"...I've been trying for about 4 weeks to get my number changed after they say the 2 step verification is your email but they lied about that too..."

"...They take all your information and bank account details only to deny you then they won't let or help you remove your bank account..."

Positive

91%

Negative

9%

Customer support is reported to be exceptional for the Gerald cash advance app. Users frequently praise the quick and helpful responses from the support team, with representatives like Mark, Jubelle, and Gerard receiving special mentions for their professionalism and efficiency. Many users highlight the promptness in resolving issues, such as updating account information or extending repayment dates. The overall sentiment is positive, with users appreciating the friendly and attentive service that makes navigating the app's features smoother.

App reviews talking about Customer Support:

"...Team members are very helpful and respond in a timely manner..."

"Mark was a great help in extending my payment..."

"...Jubelle was quick to assist me an handled my situation rapidly..."

Positive

91%

Negative

9%

Users praise the reliability of the Gerald cash advance app, highlighting its dependable customer service and timely assistance. Many reviews mention specific customer service representatives, like Mark and Jubelle, who are noted for their quick and effective support. The app is frequently described as a lifesaver in financial emergencies, with users appreciating its consistent performance and the peace of mind it provides. While a few users mention occasional technical issues, the overall sentiment is positive, with the app being a trusted resource for cash advances.

App reviews talking about Reliability:

"...customer service is amazing! so helpful with anything I need! and this app has saved me many times..."

"Safe, secure, and reliable. - Received excellent and timely response from Ed..."

"...Truly appreciate that this app came thru. There's a great future for relying on Gerald advance."

Positive

94%

Negative

6%

Users praise the Gerald app for its ease of use, highlighting how simple and straightforward the process is to access cash advances and navigate the app. Many users appreciate the quick and efficient customer service, often mentioning representatives like Mark, Jubelle, and Raemond for their helpfulness and prompt responses. The app is described as convenient and user-friendly, with some users noting that it initially seemed tricky but became easy to use once they got started. Overall, the sentiment is positive, with users finding the app reliable and beneficial in times of need.

App reviews talking about Ease of Use:

"...very helpful and understanding. easy to use app..."

"Easy to used , this app helps you with funds you need for emergency..."

"...very convenient and easy to use."

Positive

92%

Negative

8%

Users praise the Gerald app for its flexible repayment terms, highlighting the helpfulness of customer service agents like Mark, Ed, Caitlyn, and Jubelle in extending repayment dates. Many users express gratitude for the quick and efficient assistance they received, which allowed them to align repayment dates with their paychecks or other financial needs. The overall sentiment is positive, with users appreciating the app's ability to accommodate their repayment schedules, making it a reliable option during financial tight spots.

App reviews talking about Repayment Terms:

"...Ed helped me with extending my payback date since I haven’t gotten my money yet..."

"Mark was a great help in extending my payment..."

"...Jubelle helped extend my repayment date thanks helps a lot."