FloatMe Reviews: Complaints & Concerns

Positive

1%

Negative

99%

Many users complain about difficulties in canceling their subscriptions with FloatMe, often citing unauthorized charges even after account closure. A recurring issue is being charged a membership fee despite having canceled the service, with some users reporting multiple charges. The process to cancel seems cumbersome, with users mentioning unresponsive customer service and a lack of support in resolving these issues. The sentiment is overwhelmingly negative, with users feeling frustrated and trapped by a service they no longer wish to use.

App reviews talking about Subscription Cancellation:

"...I canceled my membership June 13 and today is June 23 and my checking account was billed another membership fee..."

"I canceled my account and never received money from your company but charged $4.99 fraudulently..."

"...canceled my membership and still charged me anyway, and ignoring emails about refunding me is NOT good business..."

Positive

9%

Negative

91%

Many users complain about FloatMe's subscription model, describing it as misleading and frustrating. The app charges a $4.99 monthly fee upfront, often before users know if they qualify for a cash advance. Numerous reviews express dissatisfaction with being charged without receiving any service, as many users report being denied advances despite paying the subscription fee. This has led to accusations of the app being a scam, with users feeling they are paying for a service that doesn't deliver on its promises. The sentiment is overwhelmingly negative, with users advising others to avoid the app and seek alternatives that don't require upfront fees without guaranteed service.

App reviews talking about Subscription Model:

"...they force you to subscribe and pay $5 before you even know if they will approve you..."

"Took the membership fee out my bank account & then says I was unable to get any cash in advance..."

"...they charge a membership fee and excuse to deny is cause there software. don't use or pay."

Positive

15%

Negative

85%

Many users express frustration with FloatMe's bank compatibility, citing issues with connecting their bank accounts through the app. Common complaints include the app's inability to connect with certain banks, repeated prompts to re-enter bank information, and a lack of support for popular services like Cash App and Apple Cash. Some users report that the app fails to recognize their direct deposits or verify their primary accounts, leading to denied advances. The sentiment is largely negative, with users feeling that the app's reliance on third-party services for bank connections limits its usability.

App reviews talking about Bank Compatibility:

"...system would not connect to my bank..."

"...keeps saying application error when applying for a float..."

"...doesn't work with any of my banks..."

Positive

23%

Negative

77%

Many users complain about the FloatMe app's stability, citing frequent crashes, login issues, and persistent error messages. A significant number of reviews mention difficulties in accessing the app, with some users unable to log in for extended periods. Others report problems with verification processes and connecting bank accounts, often leading to frustration and an inability to use the app's services. Despite these issues, a few users have had positive experiences, noting that the app worked well for them initially. However, the overall sentiment is negative, with many expressing dissatisfaction due to the app's unreliability and lack of responsive customer support.

App reviews talking about App Stability:

"...app crashes and is useless..."

"...keeps giving me an error with no explanation..."

"...app kept failing at verification..."

Positive

38%

Negative

62%

Many users express frustration with FloatMe's fees and costs, particularly the membership fee that is charged even when cash advances are denied. Several reviews describe the app as a scam, highlighting that users are charged a fee upfront only to be told they are not eligible for an advance. This has led to feelings of being taken advantage of, especially among those in financial distress. While some users appreciate the transparency of fees and find them reasonable for small advances, the overwhelming sentiment is negative due to the perceived lack of value and support from the app.

App reviews talking about Fees & Costs:

"...They take a fee from you just to tell you they aren’t giving you money..."

"They charge you a fee but will deny you $20..."

"...charged me then told me no....smh"

Positive

62%

Negative

38%

Opinions are mixed when it comes to the approval process for FloatMe. Some users praise the app for its quick and easy approval, often highlighting the simplicity of the process and the immediate access to funds. However, others express frustration over being denied advances despite meeting the requirements and maintaining positive account standings. A common complaint is the need to pay a membership fee before knowing if one qualifies for an advance, which some users find misleading. While some users have had positive experiences with instant approvals, others feel let down by inconsistent eligibility criteria and the inability to access funds when needed.

App reviews talking about Approval Process:

"...when you really need it they tell you that you aren't eligible for a float..."

"...I was instantly approved..."

"...I met all the requirements but couldn't float for some reason..."

Positive

68%

Negative

32%

Customer support for FloatMe receives mixed reviews. Many users praise the app for its prompt and helpful customer service, highlighting quick resolutions and responsive communication. However, there are also significant complaints about unresponsive support, unresolved issues, and difficulties in canceling subscriptions. Some users report being charged despite canceling their accounts and express frustration over the lack of direct communication channels. Overall, while some users have positive experiences, others find the support lacking and problematic.

App reviews talking about Customer Support:

"...customer service is Non-existent. Stay away."

"I emailed them and no response. I'm still getting charged."

"...support actually helped me so here’s the 5 star!!"

Positive

81%

Negative

19%

Users generally appreciate FloatMe for its quick and easy access to small cash advances, often starting at $20 or $50. Many users express a desire for higher loan amounts, noting that the initial amounts are quite low compared to other apps. However, they acknowledge that the loan limits can increase with consistent repayment. Some users are frustrated with the slow pace of these increases, despite having a good repayment history. Overall, the sentiment is positive, with users valuing the app's reliability in emergencies, even if they wish for more substantial advances.

App reviews talking about Loan Amounts:

"...wish it would offer me more than $30, since I successfully payback early each time."

"I like it but I don't like how they start off with letting you borrow only $20..."

"...they should give me a bigger advance but, they hook me up either way no questions asked."

Positive

89%

Negative

11%

Users praise FloatMe for its straightforward and flexible repayment terms. Many appreciate that the app allows them to repay advances without hassle and on their own schedule, with some noting that the app doesn't withdraw funds earlier than promised. Successful repayments often lead to increased borrowing limits, which users find beneficial. A few users mention the convenience of setting their own payment dates, aligning with their paychecks, and the app's forgiving nature regarding late payments. Overall, the sentiment is positive, with users finding the repayment process easy and reliable.

App reviews talking about Repayment Terms:

"...Love the increases after each successful repayment..."

"...They never take the money out sooner than what they say..."

"...as long as you repay on time your withdrawal limit increases..."

Positive

99%

Negative

1%

Users praise FloatMe for its ease of use, highlighting the app's straightforward setup and quick access to funds. Many appreciate the simplicity of the process, noting that it is user-friendly and efficient, especially in urgent situations. The app is often described as reliable and convenient, with several users mentioning that it provides immediate access to cash without hassle. However, a few users wish for higher initial advance amounts and mention that the fees can be a bit high for the small amounts offered. Overall, the sentiment is overwhelmingly positive, with users finding the app helpful and easy to navigate.

App reviews talking about Ease of Use:

"...easy to set up and use and get cash..."

"FloatMe is easy to use and helps ensure the money is available immediately..."

"...easy to use and quick response..."

Positive

99%

Negative

1%

Users praise FloatMe for its quick and easy cash advances, highlighting the app's efficiency in providing funds when needed. Many reviews emphasize the speed of the service, with several users mentioning receiving their advances almost instantly. The app is appreciated for its simplicity and reliability, especially in urgent situations. However, some users wish for higher advance amounts, as initial offerings can be as low as $20. Overall, the sentiment is positive, with users finding the app a helpful tool for bridging financial gaps between paydays.

App reviews talking about Funding Speed:

"...quick and instant cash. No hassle of extra paperwork."

"I recommend this app fast and easy service"

"...fast and easy way to borrow money"

Positive

99%

Negative

1%

Users praise FloatMe for its reliability, especially in times of financial need. Many reviews highlight how the app consistently provides quick and dependable cash advances, making it a lifesaver for those in tight spots. The app is appreciated for being easy to use and for coming through when users need it most, often described as a 'clutch' solution. The sentiment is overwhelmingly positive, with users expressing gratitude for the app's consistent support and reliability.

App reviews talking about Reliability:

"...always helps when i’m in a pinch..."

"Been using this app for over a year and it’s always helped me in a pinch..."

"...FloatMe is a great app to use for cash advance and has been reliable for me for couple yrs now..."