Empower Reviews: Complaints & Concerns

Positive

1%

Negative

99%

Many users complain about the difficulty in canceling their subscriptions with Empower. They report being charged fees even after attempting to close their accounts multiple times. Some users express frustration over the lack of customer support, with communication limited to email and responses being slow or unhelpful. The sentiment is overwhelmingly negative, with users feeling trapped by a service they no longer wish to use and describing the app as a scam due to unauthorized charges.

App reviews talking about Subscription Cancellation:

"...Extremely difficult to cancel account..."

"...account was canceled but still being charged. 8.99 3x..."

"...you have to unsub many times, they will keep trying to charge the monthly fee..."

Positive

3%

Negative

97%

Many users complain about the Empower app's stability, particularly with login issues and frequent crashes. A significant number of reviews mention problems with two-factor authentication, where codes are either not received or not accepted, leading to users being locked out of their accounts. Updates seem to exacerbate these issues, with some users reporting that the app crashes immediately upon login or during use. The app's inability to function with VPNs and its slow performance are also common grievances. Overall, the sentiment is overwhelmingly negative, with users expressing frustration over the app's unreliability and the lack of effective customer support.

App reviews talking about App Stability:

"...2 factor authentication not working, impossible to get to a live person..."

"App doesn’t work when using VPN..."

"...app crashes immediately after face id login."

Positive

8%

Negative

92%

Many users express frustration with Empower's security features, particularly the two-factor authentication (2FA) and VPN compatibility. A common issue is that the 2FA codes are often rejected when users select the 'remember this device' option, forcing them to repeatedly request new codes. Additionally, the app's inability to function with VPNs is a significant concern, as users are required to disable their VPNs to access their accounts, which they find counterintuitive for a financial app. These issues have led to difficulties in logging in and maintaining account security, leaving users feeling insecure about their personal information.

App reviews talking about Security & Privacy:

"...2factor authentication doesn’t work. It sends a code but it won’t accept it."

"...forcing me to log off VPN to use your app and website is annoying..."

"...the Empower app will not allow you to log in. I have to turn off my VPN in order to use Empower."

Positive

36%

Negative

64%

Customer support is reported to be largely ineffective and frustrating for many users of the Empower app. Numerous reviews highlight difficulties in reaching a live person, with some users experiencing long wait times and unhelpful responses when they do get through. Technical issues, such as login problems and app crashes, are common, and users often find that customer service is unable to provide solutions. Some users express dissatisfaction with the lack of proactive communication and resolution from the support team, leading to prolonged issues and financial inconveniences. While there are a few positive mentions of helpful representatives, the overall sentiment towards customer support is negative.

App reviews talking about Customer Support:

"...impossible to get to a live person..."

"...spent an hour on the phone with their tech support to just be told in the end that they are already aware of the glitch..."

"...called Empower Support and they have zero clue what I am even talking about..."

Positive

46%

Negative

54%

Many users express frustration with Empower's subscription model, highlighting the $8 monthly fee as a significant downside. Some feel misled, noting that the fee isn't prominently advertised. There's a sentiment that the subscription cost outweighs the benefits, especially when the cash advances offered are minimal, sometimes even less than the subscription fee itself. A few users appreciate the app for providing higher advances compared to competitors, but the overall sentiment is negative due to the perceived imbalance between the subscription cost and the service provided.

App reviews talking about Subscription Model:

"...make you sign up for a subscription. Waste of time..."

"...they make you pay a $8 monthly fee..."

"...charges you a membership fee that's more then what the loan is..."

Positive

36%

Negative

64%

Many users complain about Empower's bank compatibility issues, which seem to be a significant hurdle for those trying to use the app effectively. Several reviews mention persistent problems with connecting to bank accounts, with some users unable to link their accounts or update their financial information. Despite reaching out to customer support, users report receiving little to no resolution, often being told that the issue is with a third-party service. This lack of connectivity and support has led to frustration, with some users considering switching to other financial apps.

App reviews talking about Bank Compatibility:

"...it stopped connecting to my bank account almost 3 months ago and despite emailing their support people multiple times there is no fix..."

"...after logging in, can’t go past account linking, can’t even click on ‘Continue’..."

"...debit card expired, and when I attempted to add new card got an error saying it dosent match the financial institution..."

Positive

51%

Negative

49%

Opinions are mixed when it comes to the fees and costs associated with the Empower cash advance app. Some users appreciate the relatively low fees compared to other apps, highlighting the quick and easy access to funds without excessive charges. However, many users express frustration over the monthly fees and additional charges that seem disproportionate to the small loan amounts they receive. There are complaints about being charged fees for both borrowing and maintaining the account, which some users find unreasonable. Despite these concerns, a few users still find the service beneficial for its convenience and speed.

App reviews talking about Fees & Costs:

"...you charge 2 immediately then 8 each month. IM PAYING 10 TO BORROW 25..."

"I received a $10 loan it charged me $1 to receive and Empower took $8 just a few moments later..."

"...empower has been good-ish. But, I havent really explored yet. Although, paying $8 for a service yet approved for only $10..."

Positive

68%

Negative

32%

Opinions are mixed when it comes to the repayment terms of the Empower cash advance app. Many users appreciate the flexibility and ease of repayment, noting that the app offers multiple options and fair terms, which are convenient for managing their finances. However, some users report issues with the timing of repayments, such as payments being attempted before their paycheck is deposited, leading to bank account problems. Others mention delays in the app recognizing repayments, causing unnecessary stress and complications. While some users find the repayment process straightforward and beneficial for their credit, others experience frustration due to these inconsistencies.

App reviews talking about Repayment Terms:

"...allowed me to make payments that were fair, and convenient for my emergency needs..."

"...never attempts to take my payment on the correct days I'm paid - always a day or 2 too soon..."

"...I hate how long it takes for you guys to recognize that I paid you back already..."

Positive

71%

Negative

29%

Users generally appreciate Empower for providing quick cash advances, especially in times of need. Many users mention starting with small loan amounts, often as low as $10 or $25, but note that these amounts can increase with timely repayments. Some users express frustration over the initial low amounts and unexpected reductions in their borrowing limits, even after consistent repayments. Despite these concerns, the app is praised for its convenience and lack of hidden fees, making it a preferred choice over traditional payday loans. Overall, the sentiment is positive, with users valuing the app's ability to offer financial assistance when needed.

App reviews talking about Loan Amounts:

"...borrowed and repayed $25 the 1st time & now it has let me borrow $250..."

"I was able to get an advance of $200 instantly..."

"...advance came really quick wish it was a lil more money for the first time..."

Positive

79%

Negative

21%

Users praise Empower for its quick and easy approval process, with many highlighting the app's ability to provide cash advances even to those with low credit scores. The process is often described as straightforward, with approvals happening in minutes, making it a reliable option for those in urgent need of funds. Some users appreciate the app's flexibility in repayment and the absence of a credit check, which sets it apart from other financial apps. However, a few users have faced issues with the registration process, particularly with verification codes and document uploads, which can be frustrating.

App reviews talking about Approval Process:

"...I got my advance as soon as I signed up it was very quick and easy..."

"I was able to get an advance of $200 instantly..."

"...quick and easy process with no hassles."

Positive

77%

Negative

23%

Users praise the Empower cash advance app for its ease of use, highlighting how simple and straightforward it is to navigate and access funds. Many reviews emphasize the quick and hassle-free process of obtaining a cash advance, often within minutes of signing up. The app's user-friendly interface and clear instructions are frequently mentioned as standout features, making it a preferred choice for those in need of quick financial assistance. Overall, the sentiment is overwhelmingly positive, with users appreciating the convenience and efficiency of the app.

App reviews talking about Ease of Use:

"fast and easy. love it. simple too"

"very easy and fast had no problems"

"easy to use and loans are immediately available in your checking account"

Positive

79%

Negative

21%

Users praise Empower for its financial education features, highlighting its ability to help improve credit scores and provide financial advice. Many appreciate the app's straightforward options and the guidance it offers in making wise financial choices. The app is often recommended for those looking to build credit or manage their finances better, with several users noting noticeable improvements in their credit scores since using the app. Overall, the sentiment is positive, with users finding the app both helpful and easy to use for financial growth.

App reviews talking about Financial Education:

"...this app keeps me updated on what I'm spending and when my upcoming bills are due, great platform to have..."

"Definitely a positive app with financial help and straightforward options..."

"...try to steer me to wise choices. great app"

Positive

95%

Negative

5%

Users praise Empower for its reliability, highlighting how the app consistently provides financial assistance when needed. Many users express gratitude for the app's timely cash advances, which have helped them in tight financial situations. The app is described as a dependable and trustworthy resource, with several users noting that it has never failed them in times of need. Overall, the sentiment is overwhelmingly positive, with users recommending Empower for its reliability and ease of use.

App reviews talking about Reliability:

"...Empower is a safe and reliable app, I would highly recommend!!!"

"Effortless and Reliable. Highly recommend..."

"...love this app, always reliable"

Positive

99%

Negative

1%

Users praise Empower for its impressive speed in providing cash advances. Many reviews highlight the app's ability to deliver funds almost instantly, often within minutes of signing up or requesting an advance. The process is frequently described as fast, easy, and straightforward, making it a reliable option for those in urgent need of cash. The sentiment is overwhelmingly positive, with users appreciating the app's efficiency and convenience, especially during financial emergencies.

App reviews talking about Funding Speed:

"...got my advance the same day and it was deposited to my checking account instantly..."

"I got my advance as soon as I signed up it was very quick and easy"

"...received funds in less than 3mins. Good to borrow quick cash"