Brigit Reviews: Complaints & Concerns

Positive

8%

Negative

92%

Many users complain about difficulties in canceling their Brigit subscriptions, with numerous reports of unauthorized charges even after cancellation. Users express frustration over being billed for another cycle despite having canceled their subscriptions well in advance. Some mention that customer service is unresponsive or unhelpful, leaving them feeling trapped in a service they no longer wish to use. The sentiment is overwhelmingly negative, with users feeling deceived by the app's cancellation process and billing practices.

App reviews talking about Subscription Cancellation:

"...I canceled my subscription far in advance and then I deleted my account. After my account was deleted I was charged another subscription fee..."

"I’ve canceled the the plus subscription over two times in the past months however my bank account is still charged..."

"...I canceled my subscription almost two weeks before the next billing cycle, and they have made it very clear that they still plan on taking the next upcoming subscription fee..."

Positive

9%

Negative

91%

Many users complain about Brigit's subscription model, highlighting the high monthly fees that don't seem to justify the service provided. The app charges a subscription fee, often around $8.99 to $15, which users feel is excessive, especially when the cash advance amounts remain low, typically capped at $50. Some users report being charged even when they didn't sign up for a subscription, and others find it difficult to cancel, leading to unwanted charges. The sentiment is overwhelmingly negative, with users feeling that the app preys on those in financial need without delivering on its promises.

App reviews talking about Subscription Model:

"...charged me for a subscription I did not authorize of $8.99..."

"I never selected the paid option. I was billed anyway..."

"...they charge a subscription fee, only way people will use this app is when they fall on hard times..."

Positive

13%

Negative

87%

Many users complain about the Brigit app's stability, citing frequent glitches and login issues. A common problem is the app's failure to recognize valid phone numbers and emails, preventing users from accessing their accounts. Others report the app freezing or not progressing past certain screens, making it unusable. These issues are compounded by poor customer service, leaving users frustrated and unable to resolve their problems. Overall, the sentiment is negative, with users expressing dissatisfaction with the app's reliability.

App reviews talking about App Stability:

"...every time I log in with my new account it pulls up someone different so pls fix it..."

"...I can’t even login to the app, it says error or something about the server..."

"...app doesn't work correctly not when it says login to your account over and over again..."

Positive

17%

Negative

83%

Many users complain about Brigit's bank compatibility issues, which seem to be a significant hurdle for accessing the app's services. A recurring problem is the app's inability to connect or maintain a stable connection with users' bank accounts, often resulting in repeated verification requests or outright denial of service. Some users report that their banks are not supported by Plaid, the service Brigit uses for bank connections, and there's no option for manual linking. Others mention that even with regular deposits, the app fails to recognize their income, leading to denial of cash advances. The sentiment is overwhelmingly negative, with users expressing frustration over these connectivity issues and the lack of effective customer support to resolve them.

App reviews talking about Bank Compatibility:

"...my payroll is unable to be connected and ive had and issue with it constantly disconnecting..."

"...I have attempted to download and use this app twice in the last month. Every time I try to link my bank account..."

"...it constantly loses connection with my bank and I have to reconnect every time I want to borrow money..."

Positive

24%

Negative

76%

Many users express serious concerns about the security and privacy of the Brigit app. They report unauthorized access to their bank accounts, unsolicited charges, and difficulties in removing their personal information from the app. Several reviews label the app as a scam, accusing it of gathering and potentially selling personal data. Users warn against sharing sensitive information, citing experiences of receiving spam and unauthorized transactions. Despite a few positive mentions of security features, the overwhelming sentiment is negative, with users feeling deceived and vulnerable.

App reviews talking about Security & Privacy:

"...do not download this app it gives ur device a virus and access to ur bank account..."

"...they took money that I did not authorize. They changed my direct deposit..."

"...the real function of this app is to gather and maintain your private banking information..."

Positive

23%

Negative

77%

Many users complain about Brigit's advertising accuracy, labeling it as misleading and deceptive. They report being enticed by promises of instant cash advances, only to find out that they must meet certain undisclosed criteria, such as having a minimum income or setting up auto-deposits, which were not mentioned upfront. Several users express frustration over being charged subscription fees without receiving the promised services, and some even accuse the app of being a scam. A few users also mention difficulties in canceling subscriptions and removing bank account information. Overall, the sentiment is overwhelmingly negative, with users feeling misled by Brigit's advertising claims.

App reviews talking about Advertising Accuracy:

"...Liars! - Will say your approved for cash advance, make you upgrade to a advance plan, then when you try, it declines you !..."

"...Dishonest ads, Dishonest app suggestions, Money Hungry - I upgraded to a plus account on promises and ads of receiving a cash advance..."

"...False marketing! Sends me emails saying I'm approved for cash advance. I pay the subscription and it never says I'm approved..."

Positive

35%

Negative

65%

High fees are a common complaint among Brigit users. Many express frustration over the $8.99 monthly subscription fee, which is charged even if the service isn't used. Additionally, users are unhappy with extra fees for instant cash transfers and express delivery, which can add up quickly. Some feel trapped by the recurring charges, especially when trying to cancel, as they often face another billing cycle. While a few users appreciate the service for its low fees compared to competitors, the overall sentiment is negative due to the perceived excessive costs.

App reviews talking about Fees & Costs:

"...charge 8.99 in the beginning and will charge another fee at the end even if it’s hasn’t been a month..."

"You have to pay eight dollars to become a member then it’s 8.99 a month but you billed one more cycle..."

"...my $50 advance cost me close to $70. choose Dave, not Brigit!"

Positive

41%

Negative

59%

Customer support is reported to be a major pain point for Brigit users. Many reviews express frustration over the lack of effective communication and resolution from the support team. Users frequently mention being stuck in loops with automated responses, long wait times for human interaction, and unresolved issues even after multiple attempts to contact support. There are numerous complaints about unauthorized charges and difficulties in canceling subscriptions, with some users feeling that the app is predatory. Overall, the sentiment is overwhelmingly negative, with users feeling neglected and dissatisfied with the customer service experience.

App reviews talking about Customer Support:

"...waited over two weeks and talked to three different reps before and all I ever heard was that someone would be in contact with me..."

"...Customer service also doesn’t respond to emails and at this point I feel like I’m being robbed..."

"...chat service was completely useless and I feel like ya all just take advantage of folks..."

Positive

44%

Negative

56%

Many users express frustration with Brigit's approval process, citing difficulties in qualifying for cash advances despite meeting income and banking requirements. Some users report being denied advances even after having a consistent income and bank activity, while others mention that the app's requirements are too stringent or unclear. A few users who were initially approved for advances found themselves suddenly ineligible without explanation. On the positive side, some users praise the app for its quick and easy approval process, especially for smaller amounts. Overall, the sentiment is largely negative, with many feeling misled by the app's promises.

App reviews talking about Approval Process:

"...i never get approved and i wonder why? even though i get charged for using this app i’ve never been approved..."

"...I was once approved for a set amount and now I’m not overnight..."

"...worthless app. you can have $3,000 deposited every month for years and have the bank account open for years and use it constantly and it still says you don't qualify..."

Positive

42%

Negative

58%

Many users express frustration with Brigit's loan amounts, often citing that their cash advance limit remains stuck at $50, despite long-term usage and timely repayments. While some appreciate the app for providing quick access to small amounts of cash, they are disappointed by the lack of increase in borrowing limits, especially when compared to competitors like Dave and EarnIn, which offer higher advances. Users also mention that the membership fees seem unjustified given the low loan amounts, and some have switched to other apps that provide better financial support.

App reviews talking about Loan Amounts:

"...never increases from $50..."

"I’ve been with Brigit for over a year and still no increase???"

"...only give me 50 for an advance and I e been with them well over 2 years..."

Positive

61%

Negative

39%

Opinions on Brigit's repayment terms are mixed. Some users appreciate the flexibility of extending repayment dates and the ease of understanding the terms, while others express frustration over premature withdrawals and slow processing times. A few users have experienced issues with the app taking money before the agreed repayment date, causing stress and financial inconvenience. On the positive side, many users find the repayment process straightforward and appreciate the option to extend due dates when needed. However, the slow processing of repayments, sometimes taking up to 10 days, is a common complaint, with users unable to access further advances until the repayment is confirmed.

App reviews talking about Repayment Terms:

"...they charged my bank earlier to repay my advance, despite it saying my repayment date is 3 days later..."

"The deal breaker for me is how long it takes Brigit to process a payment..."

"...repayment terms are easy to understand..."

Positive

89%

Negative

11%

Users praise Brigit for its quick funding speed, with many highlighting the ease and speed of receiving cash advances. Most users report receiving funds within minutes, which is a significant advantage for those in urgent need of cash. While the majority of reviews are positive, a few users mention delays in processing repayments, which can affect the availability of future advances. Overall, the sentiment is overwhelmingly positive, with users appreciating the app's reliability and efficiency in providing fast cash when needed.

App reviews talking about Funding Speed:

"...got instant money only took a few mins..."

"Money when I need it and so easy to use..."

"...I got $50 instantly when I signed up..."

Positive

96%

Negative

4%

Users praise Brigit for its extensive financial education resources, which cover a wide range of topics from credit building to debt repayment. Many appreciate the app's educational tools, articles, and references that help users understand crucial financial concepts like FICO scores and credit management. The app is recommended for both adults and teens as a learning tool, with some users highlighting its value in teaching financial literacy that is often not covered in school. Overall, the sentiment is positive, with users finding the educational aspect of Brigit to be a significant benefit.

App reviews talking about Financial Education:

"...the App has so, so many educational tools in a huge range of financial topics! Articles, resources & references, for growing credit, rebuilding credit, paying off debt..."

"I recommend this app for parents to share with their teens/tweens purely for the learning benefits..."

"...great financial heath application with good payday loan, budgeting, credit building pieces."

Positive

96%

Negative

4%

Users praise Brigit for its ease of use, highlighting how straightforward and quick the process is to get a cash advance. Many reviews mention the app's user-friendly interface and the simplicity of accessing funds, often within minutes. The sentiment is overwhelmingly positive, with users appreciating the hassle-free experience and the app's reliability in providing quick financial assistance. A few users note that while the initial loan amounts are small, the process is seamless and convenient, making it a go-to option in times of need.

App reviews talking about Ease of Use:

"...such a great and easy app without any hassle!!!"

"Very easy to use. Got instant money only took a few mins"

"...quick and easy to use thank you so much"

Positive

98%

Negative

2%

Users praise Brigit for its reliability, especially in times of financial need. Many reviews highlight how the app consistently provides cash advances quickly and without hassle, making it a dependable option for those in a pinch. The sentiment is overwhelmingly positive, with users appreciating the app's ability to deliver on its promises and provide a safety net when funds are low. A few users mention the desire for higher advance limits, but overall, Brigit is seen as a trustworthy and efficient service.

App reviews talking about Reliability:

"...very reliable & fast..there when I needed it!"

"Brigit really has been helping me when I'm in a tight spot..."

"...always there when we need it love this app"

What do Brigit users complain about?

On this page

Table of contents

Scam reports

Overdraft reports

What users say on other topics

Complaints about Brigit

On this page

Table of contents