Brigit reviews: complaints & concerns

• Surprise charges: Dozens say they’re still billed $8.99–$15—or hit with random $52–$97 fees and duplicate withdrawals—even after canceling.
• Price creep: The mandatory subscription plus extra express or “protection” fees feel steep for $20–$115 advances.
• No support: The AI chatbot loops, emails lag for days, and there’s no phone line for quick help.
• Tiny limits: Folks stay stuck around $50 (or see limits drop) despite spotless repayment records.
• Slow payouts: Card “verification” can take days, repayments sit “processing” for a week, and the app often freezes or won’t send codes.
• Hard exit: Users struggle to unlink banks or delete accounts, leaving Brigit tracking spending—and sometimes still charging fees.

We reviewed 60-plus recent App Store posts tagged “Scam,” and most bluntly label Brigit fraudulent. Nearly all cite subscription or service fees that hit after cancellation or without any clear opt-in.

Top issues are double or early withdrawals that spark overdrafts, surprise $50–$97 debits, frozen savings, and a support flow that routes only to an AI bot. Several users add that the app keeps bank credentials after deletion or sells data, leading to spam and identity-theft worries.

These patterns echo the Nov 2023 FTC settlement that required Brigit to refund $18 million and overhaul its marketing and cancellation process. Given the volume and consistency of reports, keep a close eye on any recurring charges if you decide to try the app.

We spotted 16 overdraft-related complaints. Most say Brigit grabs its fee or repayment before payday, leaving users with bank penalties up to about $40.

A handful highlight the app auto-selecting the wrong due date or trying to collect three days early, so even a $25–$65 advance can bounce accounts into the red.

Several others describe surprise debits after cancelling, double or triple pulls on the same $50 repayment, and one report of an unexpected $200 withdrawal, with slow support making refunds hard to chase.

• 11 Nov 2023 – The FTC opened a case accusing Brigit of misconduct with its cash-advance service.
• 7 Apr 2025 & 18 Apr 2025 – BBB complaints reported Brigit pulling money from users’ bank accounts without permission.
• 9 May 2025 – Another BBB filing said there was no way to reach support or close an account.
• 12 May 2025 – A user told the BBB Brigit tried to collect a second payment on a $250 advance that was already repaid.
• 9 Jun 2025 – BBB complaint claimed “approved” advances were canceled after Brigit charged a $14.99 fee, calling the advertising misleading.