Cash Advance Apps
Brigit

Brigit reviews: complaints & concerns

By Editorial Team
Last Updated: Jun 13, 2025

Although Brigit has an average lifetime rating of 4.8 on the App Store and Google Play store, its recent reviews in May 2025 show a lower average rating of 3.6. Some users have expressed concerns about various aspects of the app. Read on to learn more about these complaints, common issues, and other details.

What do Brigit users complain about?

Based on numerous user reviews from May 2025, here are some of the most common complaints about Brigit:

  • Unwanted charges: Many users report being charged monthly fees even after canceling their subscription or without receiving any services.
  • Low advance amounts: Users are frustrated that their cash advance limit remains at $50 despite using the app for years and making on-time repayments.
  • Poor customer service: Several users mention difficulty reaching any human support, with responses limited to automated messages or bots.
  • Difficult to qualify: Some users complain that they can't qualify for an advance despite meeting all the requirements and having consistent income.
  • Subscription issues: There are complaints about being unable to cancel subscriptions easily, with some users still being charged after deletion.
  • Slow processing times: Users express annoyance at the lengthy processing times for repayments, which can delay access to future advances.
  • Hidden or rising fees: A number of users are upset about unexpected fees, such as increased subscription costs or additional charges.
  • Bank connection problems: Some users experience issues with the app disconnecting from their bank accounts repeatedly.
  • App glitches: There are reports of the app freezing, not loading properly, or users being unable to log in.
App reviews talking about Complaint:
"...they keep taking money out of my account after I canceled it."
"I’ve deleted my account and I’m getting billed again in 8 days lol what a scam."
"...charged me even after I canceled."

Table of contents

What do Brigit users complain about?Scam reportsOverdraft reportsWhat users say on other topicsComplaints about Brigit

Scam reports

Even though Brigit is a legit company, we found over 60 reviews published recently describing the service as scammy (for context, this is out of hundreds we analyzed). About 50 explicitly call the service a “scam”, “fraud”, or “thieves” while others describe unauthorized charges, difficulties canceling subscriptions, or concerns about data misuse.

Several users report being charged subscription fees even after canceling or without ever signing up. Some say they were unable to unlink their bank accounts or feel their personal information is being mishandled.

The overarching theme is that people feel deceived or financially harmed, often pointing to unwanted charges, inability to contact customer service, and not receiving the promised cash advances.

App reviews talking about Scam:
"...this app is a scam. They responded. Their excuse is thats how they help us..."
"...I went through the whole process to get $25 from the Instant Cash thing and used it to pay for gas..."
"...randomly signed me up for a subscription billing my accounts for months when I hadn’t even had it on my phone in almost 2 years..."

Overdraft reports

We found seventeen overdraft-related complaints; most users report being charged before their deposits arrive, leading to overdraft fees from $16 to $200.

Several users explicitly blame incorrect due-date calculations or delays in recognizing repayments, causing payment attempts when funds aren't available, resulting in NSF fees. A few mention the app continued charging after cancellation, with some unable to disconnect their bank accounts, triggering multiple overdrafts.

Some users claim unauthorized charges or that the app took money from their accounts without their consent. Others express frustration with customer service being unresponsive or unhelpful, leaving their issues unresolved and exacerbating their financial problems.

App reviews talking about Reported Overdraft:
"...attempting to charge my bank account a canceled membership fee of 9.99 about 6 times a day..."
"...won’t recognize repayment until Tuesdays, and by then I will have wracked up hundreds of overdraft fees..."
"...the payment is being processed and will overdraw my checking account. I will be charged $32 from my bank..."

What users say on other topics

Positive
4%
Negative
96%
Many users express frustration with Brigit's subscription cancellation process, describing it as deceptive and predatory. A common complaint is that charges continue even after users believe they have canceled their subscriptions, with some reporting unauthorized deductions from their accounts. Users also mention difficulties in reaching customer support to resolve these issues, often feeling trapped by ongoing fees despite attempts to cancel. The sentiment is overwhelmingly negative, with many users feeling misled and financially burdened by unexpected charges.
App reviews talking about Subscription Cancellation:
"...keep taking money out of my account after I canceled it..."
"I canceled my subscription almost two weeks ago and they still charged me..."
"...charged me even after I canceled..."

Complaints about Brigit

In 2024, the Federal Trade Commission (FTC) ordered Brigit to pay $17 million in refunds to over 1.8 million customers due to unfair practices. Earlier in 2023, the FTC had brought allegations against Brigit. Additionally, in 2025, a complaint was filed with the Better Business Bureau about Brigit's Instant Cash Advance processing times, which Brigit addressed by explaining their procedures.