Albert Reviews: Complaints & Concerns

Positive

2%

Negative

98%

Many users complain about the difficulty of canceling subscriptions with the Albert app. They describe a convoluted process that requires multiple steps, including providing sensitive information like social security numbers and debit card details. Users report being charged even after attempting to cancel, with some stating they had to resort to closing their bank accounts to stop unauthorized withdrawals. The sentiment is overwhelmingly negative, with many feeling trapped and expressing frustration over the lack of responsive customer support.

App reviews talking about Subscription Cancellation:

"...they make it literally impossible to cancel their services..."

"I have been trying to delete my account for 2 years..."

"...they will continue to charge you monthly until you completely delete all your info and account..."

Positive

7%

Negative

93%

Many users complain about Albert's subscription model, describing it as deceptive and predatory. They report being charged monthly fees without clear consent or understanding, often finding it difficult to downgrade or cancel their subscriptions. The app is criticized for automatically enrolling users into paid plans, sometimes without their explicit agreement, and for making the cancellation process cumbersome. Users express frustration over unexpected charges, with some feeling trapped by the subscription model. The sentiment is overwhelmingly negative, with many labeling the app as a scam.

App reviews talking about Subscription Model:

"...they force you into a payment option that is needed for 21$ so I try going to a lower option and it won’t allow me to change it..."

"...randomly getting money taken out of my checking account plus the monthly fee on top of that also the plan subscription is such a scam..."

"...I have to upgrade? it won't let me go anything unless I upgrade. it won't even let me contact customer service do I can cancel my account."

Positive

11%

Negative

89%

Many users express frustration with Albert's advertising, describing it as misleading and not reflective of the actual service provided. A common complaint is the promise of instant cash advances, which often require additional steps or criteria not initially disclosed. Users also report difficulties in canceling subscriptions, with some feeling trapped by hidden fees and convoluted cancellation processes. The sentiment is overwhelmingly negative, with several users labeling the app as a scam due to these deceptive practices.

App reviews talking about Advertising Accuracy:

"...they make it seem that way. Very scammish..."

"...Horrible service, honestly a scam. Very misleading..."

"...False advertisement. It's very hard to cancel..."

Positive

11%

Negative

89%

Many users complain about the Albert app's stability, highlighting frequent crashes, loading issues, and persistent glitches. A common problem is the app failing to update account balances or recognize linked bank accounts, leaving users unable to manage their finances effectively. Several users report being stuck on loading screens or unable to log in, even after multiple attempts to reinstall the app. The app's instability is further compounded by difficulties in canceling subscriptions, with some users feeling trapped by the service. Overall, the sentiment is overwhelmingly negative, with users expressing frustration over the app's unreliability and lack of responsive customer support.

App reviews talking about App Stability:

"...app never loads. Have uninstalled and reinstalled multiple times..."

"...app won’t even open, it just crashes in every device..."

"...keeps making me reconnect bank, then just stays loading after connected..."

Positive

12%

Negative

88%

Many users complain about Albert's fees and costs, describing them as high and often unexpected. Several reviews mention being charged monthly fees without clear benefits, and some users express frustration over the difficulty in canceling subscriptions. The app is criticized for charging fees even when users are unable to access cash advances, and some users feel trapped by recurring charges. The sentiment is overwhelmingly negative, with many users feeling that the costs outweigh the benefits.

App reviews talking about Fees & Costs:

"...charges a 16.99 fee just for using Albert..."

"...surprised by an additional $63 monthly charge..."

"...they charge you 5.99 to get 35 dollars..."

Positive

13%

Negative

87%

Many users complain about Albert's bank compatibility issues, expressing frustration over the app's inability to consistently connect with their bank accounts. Several reviews mention that the app frequently disconnects from their banks, even after successful initial connections, and often requests users to link accounts with more transaction history, despite having long-standing accounts. Users also report that the app continues to withdraw fees even when it claims their bank accounts are inactive or unlinked. This has led to a negative sentiment, with users feeling misled and inconvenienced by the app's banking features.

App reviews talking about Bank Compatibility:

"...randomly disconnects your bank account telling you to link a account with more activity..."

"...keeps saying my account isnt active, though my account is where my check deposits..."

"...it won't connect to my bank I had to call customer service and talk to them for 2 days until this was resolved..."

Positive

16%

Negative

84%

Many users express significant concerns about the security and privacy of the Albert app. A recurring issue is the app's demand for sensitive personal information, such as social security numbers and bank account details, which some users feel is excessive and intrusive. Several reviews mention unauthorized charges and difficulties in deleting personal information once it's been entered into the app. Users report feeling trapped, as they are unable to easily remove their data or cancel accounts, leading to frustration and distrust. There are also allegations of identity theft and fraudulent account creation, with some users having to take drastic measures like changing bank accounts and passwords to protect their privacy. Overall, the sentiment is overwhelmingly negative, with many users warning others to avoid the app due to these security and privacy issues.

App reviews talking about Security & Privacy:

"...your information is held hostage because you can’t delete it after it is put in the app..."

"...multiple accounts were created using my identity and my bank was linked without my consent..."

"...app makes it extremely difficult to deactivate your account once you have started monthly payments..."

Positive

27%

Negative

73%

Customer support is reported to be severely lacking for the Albert app. Many users express frustration over the inability to reach a human representative, often being directed to automated responses or unhelpful bots. Numerous reviews highlight difficulties in canceling accounts, with some users feeling trapped by ongoing charges despite attempts to close their accounts. The sentiment is overwhelmingly negative, with users describing the support as non-existent or unresponsive, leading to unresolved issues and financial discrepancies.

App reviews talking about Customer Support:

"...zero customer service. It’s all bots..."

"...there is no way to contact customer support in the app..."

"...customer service is terrible. They don't make an effort to address problems..."

Positive

33%

Negative

67%

Many users express frustration with Albert's approval process for cash advances, citing issues with bank account verification and inconsistent eligibility criteria. Some users report being unable to verify their identity or bank details despite providing correct information, leading to a denial of cash advances. Others mention that their accounts were deemed inactive or lacking sufficient activity, even when they were actively used. There are also complaints about the app requiring users to subscribe or agree to certain conditions before knowing if they qualify for an advance. However, a few users have had positive experiences, noting quick approvals and the app's usefulness in financial emergencies.

App reviews talking about Approval Process:

"...Randomly disconnects your bank account telling you to link a account with more activity..."

"...was working fine, paid on time, check still in the same account. now all of the sudden, not eligible..."

"...downloaded it to try out the instant option. they couldn't verify me..."

Positive

38%

Negative

62%

Many users express frustration with Albert's repayment terms, highlighting issues such as short repayment periods and difficulties in aligning repayment dates with their paychecks. Several reviews mention that the repayment is often due before users receive their pay, causing inconvenience and financial strain. Additionally, users report problems with the app's ability to recognize available funds, leading to late fees and stress. The sentiment is largely negative, with users feeling trapped by inflexible repayment schedules and a lack of support in resolving these issues.

App reviews talking about Repayment Terms:

"...repayment is only six days from the time you borrow it..."

"Why is my payment due before my scheduled pay date..."

"...I have been trying to to pay back my loan for the last two days but they have an out of date amount..."

Positive

57%

Negative

43%

Opinions are mixed when it comes to Albert's Auto Advances feature. Some users appreciate the convenience of automatic savings and the ability to access instant cash when needed. However, others express frustration with the app's automatic withdrawal system, which they find intrusive and difficult to control. Several users mention unexpected withdrawals and the inability to disable the auto-save feature, which can lead to financial strain. While some find the feature helpful for building savings, others feel it operates without sufficient user consent, leading to a sense of mistrust.

App reviews talking about Auto Advances:

"...the instant cash helps in times of unexpected bills..."

"...I hate how Albert withdraws money automatically when I didn’t ask for it..."

"...if you have an outstanding balance, you cannot disable the auto save feature..."

Positive

74%

Negative

26%

Users generally appreciate Albert's cash advance feature, finding it helpful for covering small expenses like gas or food when funds are tight. Many users mention starting with low advance amounts, typically around $35 to $50, but note that these amounts can increase over time with responsible repayment. While some users express frustration over the initially low advance limits, others are grateful for the immediate financial relief it provides. The sentiment is largely positive, with users valuing the app's ability to offer quick cash advances and its potential for increasing loan amounts as trust is built.

App reviews talking about Loan Amounts:

"...advance isn’t much it does help with small expenses..."

"...loaned me $50 when I needed it..."

"...they start you off with a small amount but it is easy to use..."

Positive

88%

Negative

12%

Users praise Albert for its quick and reliable cash advance service, often highlighting the speed at which funds are deposited into their accounts. Many appreciate the app's ability to provide instant cash during emergencies, making it a lifesaver for those in financial binds. While the majority of reviews are positive, a few users mention occasional delays or issues with the app's processing times. Overall, the sentiment is overwhelmingly positive, with users finding the app to be a convenient and efficient solution for short-term financial needs.

App reviews talking about Funding Speed:

"...fast and easy 🙏🏼"

"Great and truly instant!"

"...super fast payment, very helpful"

Positive

90%

Negative

10%

Users praise the Albert app for its ease of use, highlighting its straightforward and user-friendly interface. Many appreciate the quick and simple process for obtaining cash advances, which is often described as a lifesaver in emergencies. The app's features, such as automatic savings and budget tracking, are also well-received for their simplicity and effectiveness. However, a few users mention initial setup challenges and occasional navigation difficulties, but these are generally outweighed by the positive experiences reported by the majority.

App reviews talking about Ease of Use:

"...fast and easy 🙏🏼"

"Easy to use and dependable..."

"...easy to use and a lifesaver when you need some cash fast too."

Positive

90%

Negative

10%

Users praise Albert for its effective budgeting tools, highlighting its ability to help them save money effortlessly through features like automatic savings and cash advances. Many appreciate the app's capability to track spending and provide insights into financial habits, making it easier to manage personal finances. The app's budgeting features are often described as intuitive and helpful, with users noting that it has helped them save more than they realized. A few users mention minor frustrations with the automatic savings feature, but overall, the sentiment is overwhelmingly positive, with many recommending the app for its comprehensive financial management capabilities.

App reviews talking about Budgeting Tools:

"...this app has been a huge asset to me. Tracking my spending and seeing real time where it’s going is a life saver."

"I love this app! It has helped me save more money than I realized..."

"...great financial app to borrow money. also offers extra helpful ways to budget. and save money"

Positive

99%

Negative

1%

Users praise Albert for its reliability, especially in times of financial need. Many reviews highlight how the app consistently provides quick cash advances, making it a dependable resource during emergencies or when funds are low before payday. The app's ease of use and the speed of transactions are frequently mentioned, with users appreciating the lack of hassle in accessing funds. Overall, the sentiment is overwhelmingly positive, with users expressing gratitude for the app's consistent support and reliability.

App reviews talking about Reliability:

"...quick n reliable, not a bot here..."

"Albert always comes through..."

"...always comes in handy always reliable..."

Positive

100%

Negative

0%

Users praise Albert for its exceptional financial education features, highlighting its ability to help them save, budget, and invest more effectively. Many users express that the app has taught them more about managing their finances than traditional courses, and they appreciate the detailed insights into their spending habits. The app's ability to negotiate bills and provide financial advice is also highly valued, with users noting significant savings and improved financial health. Overall, the sentiment is overwhelmingly positive, with users recommending Albert as a comprehensive tool for financial management and education.

App reviews talking about Financial Education:

"...helped me realize how much more money I could be saving and has helped me earn and invest..."

"I’ve learned more with Albert app than in courses..."

"...really helped me get a better grip on my finances and spending habits..."