Albert Reviews: Complaints & Concerns

Positive

2%

Negative

98%

Users are overwhelmingly frustrated with the Albert app's subscription cancellation process. Many report that even after attempting to cancel, they continue to be charged monthly fees, often without clear instructions on how to stop these charges. The app is criticized for making the cancellation process intentionally difficult, requiring users to jump through numerous hoops, such as answering multiple security questions and ensuring a zero balance in their accounts. Some users have resorted to contacting their banks to block charges, while others express intentions to take legal action. The sentiment is largely negative, with users feeling trapped and scammed by the app's practices.

App reviews talking about Subscription Cancellation:

"...they make it impossible to close your account and keep taking money from you..."

"...I canceled my subscription a month ago and they automatically started it again..."

"...it is a scam. they charge monthly fee and transaction fee. tried to cancel last month and they still billed me..."

Positive

11%

Negative

89%

Many users complain about Albert's subscription model, describing it as predatory and difficult to cancel. The app often charges users monthly fees ranging from $8 to $22, sometimes without clear consent or notification. Users report that canceling the subscription is a cumbersome process, requiring multiple steps and confirmations, which seems designed to deter cancellation. Additionally, some users mention that the app automatically withdraws funds for savings or investments, complicating the cancellation process further. The sentiment is overwhelmingly negative, with many feeling trapped by recurring charges and a lack of transparent customer support.

App reviews talking about Subscription Model:

"...they will hit you for 16.99 a month will not let you cancel..."

"...it costs $14 a month so you'll be losing money per month instead of saving/earning..."

"...impossible to cancel, they started charging $4 a month in 2020 and it's increased to $21.99 a month..."

Positive

7%

Negative

93%

Many users express frustration with Albert's advertising, feeling misled by promises that don't match the actual service. A common complaint is the bait-and-switch tactic, where users are enticed with offers of cash advances up to $250, only to find they must redirect their direct deposits to Albert to qualify, and even then, the amounts are often much lower. Some users report not receiving promised bonuses or referral payments, and others mention deceptive practices around account cancellation and hidden fees. Overall, the sentiment is negative, with many users feeling the app doesn't deliver on its advertised promises.

App reviews talking about Advertising Accuracy:

"...bait and switch and then make me sign up but not tell me what’s going on til it’s complete..."

"...false advertising..."

"...says 250 but does give 250..."

Positive

9%

Negative

91%

Many users complain about the high fees and costs associated with the Albert app. The app charges a monthly subscription fee, often around $16.99, which users find excessive, especially when combined with additional fees for cash advances and instant transfers. Some users report being charged even after attempting to cancel their subscriptions, leading to frustration and accusations of predatory practices. The sentiment is overwhelmingly negative, with users feeling that the fees outweigh the benefits provided by the app.

App reviews talking about Fees & Costs:

"...they charge you $5.99 to get 35 dollars but they instantly take 5.99..."

"...$12 transfer fee is outrageous..."

"...charged a $16.99 fee. There is no way to find customer service contacts..."

Positive

13%

Negative

87%

Many users complain about the Albert app's stability, highlighting frequent glitches and issues with logging in, account linking, and app responsiveness. Several users report being unable to access their accounts or complete basic tasks due to the app freezing or failing to load. There are also mentions of the app not recognizing bank account connections, leading to frustration and inconvenience. Overall, the sentiment is negative, with users expressing dissatisfaction over the app's unreliability and the lack of effective customer support to resolve these issues.

App reviews talking about App Stability:

"...Link my bank and your app freezes. What the hell is this..."

"...app just takes me through circles of adding my banking info and never loads or does anything else even after saying it linked my bank account..."

"...I'm not able to log in. The app won't send a verification code and it just freezes up..."

Positive

8%

Negative

92%

Many users complain about significant issues with Albert's bank compatibility. A common problem is the app's inability to properly link or update bank accounts, leaving users unable to access their funds or repay advances. Several users report that their bank balances are not reflected accurately in the app, causing frustration and financial inconvenience. Others mention being unable to change their bank information, even after their original bank accounts have closed or changed. This has led to unauthorized charges and difficulties in canceling subscriptions. Overall, the sentiment is negative, with users expressing dissatisfaction over the app's handling of bank connections.

App reviews talking about Bank Compatibility:

"...keeps saying my account isnt active, though my account is where my check deposits..."

"...I can't link my account to Barrow Money, but that same account they keep charging their fee to every month..."

"...tried connecting my bank info multiple time and when it directs me to my bank app, add accounts, and comfirm it says that my info was connected..."

Positive

16%

Negative

84%

Many users complain about Albert's security and privacy practices, expressing concerns over identity theft, unauthorized account creation, and fraudulent charges. Several reviews mention that the app requires extensive personal information, including Social Security numbers and bank details, which makes users uncomfortable. There are also reports of difficulties in deactivating accounts, with some users alleging that their information is retained even after account closure. Customer service is often described as unhelpful and inaccessible, exacerbating users' frustrations. Overall, the sentiment is overwhelmingly negative, with users advising others to avoid the app due to these security and privacy issues.

App reviews talking about Security & Privacy:

"...fraudulently opened an account with someone who stole my identity..."

"I never signed up for an Albert account, but somehow multiple accounts were created using my identity..."

"...my identity was stolen on here, and Albert was no help at all..."

Positive

23%

Negative

77%

Customer support is reported to be extremely lacking for the Albert cash advance app. Many users express frustration over the inability to reach a human representative, with most interactions being limited to automated responses or emails that go unanswered. The process of canceling accounts or subscriptions is described as convoluted and often unsuccessful, leading to continued charges even after attempts to close accounts. Users frequently mention feeling trapped by the app's services, with some resorting to drastic measures like closing bank accounts to stop unauthorized charges. Overall, the sentiment is overwhelmingly negative, with users advising others to avoid the app due to poor customer service experiences.

App reviews talking about Customer Support:

"...customer service is only responding to the most recent email, it’s as if they are not following the chain of emails..."

"Customer support is no help."

"...I have contacted them multiple times & they won’t delete it!! Its insane."

Positive

35%

Negative

65%

Many users express frustration with the approval process for cash advances on the Albert app. Common issues include difficulties with identity verification, prolonged waiting times, and repeated denials despite having consistent income and verified bank accounts. Some users report being charged without receiving an advance, while others find the app's process cumbersome and unresponsive. However, a few users have had positive experiences, citing quick approvals and ease of use. Overall, the sentiment leans negative, with many feeling the app does not deliver on its promises.

App reviews talking about Approval Process:

"...I've been trying to get a cash advance from them for weeks but it's been impossible..."

"...they gather all your information gather all up and then at the end tell you you're not eligible for a advance..."

"...signed up answered a quite bit of questions but in the end got $50 instantly..."

Positive

38%

Negative

62%

Many users express frustration with Albert's repayment terms, particularly the short repayment period, which is often only a week. This timeframe doesn't align well with bi-weekly pay schedules, causing financial strain and sometimes leading to overdrafts. Several users report issues with the app not recognizing available funds in their accounts, preventing timely repayments and resulting in overdue fees. Additionally, some users mention that the app takes payments before the agreed date or when their accounts are low, exacerbating financial difficulties. Overall, the sentiment is negative, with users feeling that the repayment process is cumbersome and poorly managed.

App reviews talking about Repayment Terms:

"...only give you a week to repay, not a very good deal?"

"...repayment dates don’t match up w paycheck..."

"...they wait until AFTER my account is empty to take the payment..."

Positive

57%

Negative

43%

Opinions are mixed when it comes to the loan amounts offered by the Albert app. Some users appreciate the gradual increase in their borrowing limits over time, especially when they repay on time, with some reporting advances growing from $200 to $400. However, many users express dissatisfaction with the low initial loan amounts, often starting at $25 or $35, which they find insufficient for their needs. Some users are frustrated by the requirement to direct deposit paychecks to increase loan amounts, while others feel misled by initial offers of higher advances that never materialize. The sentiment is split, with some users finding the app reliable and helpful, while others feel let down by the low loan amounts and additional fees.

App reviews talking about Loan Amounts:

"...never once received a loan offer higher than $35..."

"I’ve had this app for years and it’s never let me down, just don’t miss repayment dates and your amounts will keep going up over time..."

"...only amount they were able to give me was $25 and I was only able to get more money if I was to send all my future paychecks directly to this app..."

Positive

64%

Negative

36%

Opinions are mixed when it comes to Albert's Auto Advances feature. Many users appreciate the convenience of automatic savings and cash advances, highlighting how the app seamlessly manages their finances by deducting small amounts without them noticing. However, some users express frustration over the mandatory 'auto save' feature, which they claim withdraws money even when their account balance is low, creating a cycle of debt. Additionally, there are complaints about the difficulty in disabling this feature and the cumbersome process of closing accounts.

App reviews talking about Auto Advances:

"...auto deduct the payment from my checking account so it’s worry free for the most part."

"...it will require you turn on “auto save” and randomly pull money out of your account..."

"...they don't offer the small advance unless they have complete control of your bank account."

Positive

84%

Negative

16%

Users praise Albert for its quick and efficient cash advance service, highlighting how the app provides instant or near-instant access to funds when needed. Many appreciate the app's reliability in emergencies, with several reviews mentioning how it has helped them out of financial binds. The process is often described as smooth and hassle-free, with users noting the ease of use and the app's ability to quickly deposit funds. While the majority of feedback is positive, a few users have experienced delays or issues with fund transfers, but these seem to be in the minority.

App reviews talking about Funding Speed:

"...Very handy in case of an emergency. Got me out of a couple of binds..."

"Super fast and there when you need it!"

"...Signed up for Albert and got my advance available within an hour"

Positive

87%

Negative

13%

Users praise the Albert app for its ease of use, with many highlighting how simple and straightforward it is to navigate. The app is frequently described as fast, convenient, and user-friendly, making it a favorite for those seeking quick cash advances or managing their finances. However, a few users report issues with navigation and glitches, indicating some room for improvement. Overall, the sentiment is overwhelmingly positive, with the majority of users appreciating the app's intuitive design and efficiency.

App reviews talking about Ease of Use:

"...Albert App is so easy to use and manage."

"Easy to use and very dependable."

"...smooth and easy to use, with no issues or problems whatsoever."

Positive

83%

Negative

17%

Users praise Albert for its exceptional budgeting tools, highlighting its ability to help manage finances, save money, and provide cash advances when needed. Many users appreciate the app's intuitive design and its ability to automatically save small amounts, making budgeting effortless. The app is often described as a lifesaver, especially in tough financial times, and is recommended for its comprehensive financial management features. However, there are a few users who express frustration with technical issues, such as transaction tracking problems after updating payment information, and some concerns about the app's subscription model.

App reviews talking about Budgeting Tools:

"...helps me with my Budgeting and saving..."

"This is a great help to help you mange your money and keep a budget..."

"...app is phenomenal with stocking up a savings for you without realizing it..."

Positive

89%

Negative

11%

Users praise Albert for its exceptional financial education features, highlighting its ability to help manage money, save, and invest effortlessly. Many appreciate the app's insights and suggestions, which are particularly beneficial for those who are not financially savvy. The app is often described as a 'blessing' and 'life-saving,' with users recommending it for its comprehensive financial tools that include budgeting, saving, and investing. The sentiment is overwhelmingly positive, with users expressing gratitude for the financial clarity and support Albert provides.

App reviews talking about Financial Education:

"...this app is such a blessing and has great, great insights for people who are not as financial savvy..."

"This app helped me realize how much more money I could be saving and has helped me earn and invest..."

"...Albert has helped me save money and manage my credit. Definitely recommend..."

Positive

100%

Negative

0%

Users praise the Albert app for its reliability, often describing it as a lifesaver in times of financial need. Many users highlight how the app consistently provides cash advances when needed, making it a dependable option for managing unexpected expenses. The app is appreciated for its ease of use and the quick availability of funds, with several users noting that it has never let them down. The sentiment is overwhelmingly positive, with users expressing gratitude for the app's consistent support during tough times.

App reviews talking about Reliability:

"...always comes in handy always reliable..."

"Albert has always been a reliable company..."

"...always comes through just when I’m down and need it the most!..."

What do Albert users complain about?

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Scam reports

Overdraft reports

What users say on other topics

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