Is Cleo app legit?
Cleo is a genuine cash-advance service. It’s offered by Cleo AI Inc. (NMLS #2575411) out of Wilmington, Delaware, and the app routes banking through Thread Bank, Member FDIC. The company says it has 8 million+ users and can front you $20–$250 interest-free—up to $500 once you graduate to its Credit Builder line.
Legitimacy hasn’t kept it out of trouble. In March 2025 the FTC accused Cleo of exaggerating advance limits, downplaying $3.99–$9.99 express fees, and making it hard to cancel. Cleo settled for $17 million, agreed to spell out every charge up front, and must provide an easy cancellation path for the next decade. BBB complaints filed later in 2025 raised similar concerns about surprise fees and repayment snags.
So, Cleo will send real money, but read every fee disclosure, know your repayment date, and keep track of how to cancel before you tap “advance.”
How reliable is Cleo?
Recent Cleo reviews from 2025 paint a mostly solid—but occasionally shaky—picture of reliability. Here’s the gist:
- Clutch factor: Dozens of users say Cleo “always comes through” and “saves me in a pinch,” making it a go-to backup between paychecks
- Quick cash: Many highlight near-instant deposits, optional extensions, and higher limits after on-time repayments
- Inconsistent limits: Several complain that advances can drop without warning—from $500 to $50 in one case—so it’s hard to plan
- App glitches: Login failures, updates that break connections, and stalled second payments pop up often enough to be a worry
- Eligibility surprises: A few users report Cleo suddenly cutting off advances despite spotless repayment histories
On this page
Table of contents
How much can I get from Cleo?
- Potential boost: a handful of reviewers jumped from small sums to $300-$600 after a streak of on-time repayments.
- Partial draws: Cleo lets you pull only what you need and reload later, handy when you don’t want the full approved amount.
- Official cap: the app’s stated max is $250, so higher numbers appear rare and short-lived.
- Tiny starters: many people are offered just $20-$40 upfront—even with solid income and the paid subscription.
- Wild swings: advance limits can plummet overnight (e.g., $500→$40, $150→$20) without any clear reason.
- Daily rationing: approvals are often split into multiple daily chunks, each triggering its own fee.
What users say?
Scam reports
We dug through roughly 80 recent “scam”-tagged reviews for Cleo and saw the same pattern over and over: you hand over a $5–$38 subscription fee first, then discover you’re only eligible for a tiny $20–$30 advance (or nothing at all). Reviewers say that’s when the real headaches begin.
Complaints pile up about surprise express-transfer fees, repeat withdrawals every few days, charges continuing after cancelation, and a chatbot that won’t connect you to a human. Some users report Cleo yanked hundreds straight from linked bank accounts or kept subscription money while blocking access to advances.
A smaller but loud group worries about data misuse—lost deposits, hacked cards, even talk of a pending class-action over “illegal” fees. Taken together, the reports suggest a real risk of paying upfront and then fighting to get either the promised cash or a refund.