Cash Advance Apps

Is Cleo app legit?

Last Updated: Nov 13, 2025

Cleo is a genuine cash-advance service. It’s offered by Cleo AI Inc. (NMLS #2575411) out of Wilmington, Delaware, and the app routes banking through Thread Bank, Member FDIC. The company says it has 8 million+ users and can front you $20–$250 interest-free—up to $500 once you graduate to its Credit Builder line.

Legitimacy hasn’t kept it out of trouble. In March 2025 the FTC accused Cleo of exaggerating advance limits, downplaying $3.99–$9.99 express fees, and making it hard to cancel. Cleo settled for $17 million, agreed to spell out every charge up front, and must provide an easy cancellation path for the next decade. BBB complaints filed later in 2025 raised similar concerns about surprise fees and repayment snags.

So, Cleo will send real money, but read every fee disclosure, know your repayment date, and keep track of how to cancel before you tap “advance.”

How reliable is Cleo?

Recent Cleo reviews from 2025 paint a mostly solid—but occasionally shaky—picture of reliability. Here’s the gist:

  • Clutch factor: Dozens of users say Cleo “always comes through” and “saves me in a pinch,” making it a go-to backup between paychecks
  • Quick cash: Many highlight near-instant deposits, optional extensions, and higher limits after on-time repayments
  • Inconsistent limits: Several complain that advances can drop without warning—from $500 to $50 in one case—so it’s hard to plan
  • App glitches: Login failures, updates that break connections, and stalled second payments pop up often enough to be a worry
  • Eligibility surprises: A few users report Cleo suddenly cutting off advances despite spotless repayment histories

How much can I get from Cleo?

  • Potential boost: a handful of reviewers jumped from small sums to $300-$600 after a streak of on-time repayments.
  • Partial draws: Cleo lets you pull only what you need and reload later, handy when you don’t want the full approved amount.
  • Official cap: the app’s stated max is $250, so higher numbers appear rare and short-lived.
  • Tiny starters: many people are offered just $20-$40 upfront—even with solid income and the paid subscription.
  • Wild swings: advance limits can plummet overnight (e.g., $500→$40, $150→$20) without any clear reason.
  • Daily rationing: approvals are often split into multiple daily chunks, each triggering its own fee.
App reviews talking about Loan Amounts:
"...my advance never goes up despite higher earnings and on time payments..."
"...advance now has to go to cleo card...and I've paid on time every time and never got the higher advance..."
"...I paid back two advances on time. My advance amount was increased from $90 to $150. I waited 2 hrs.and went back to get payday advance and the amount dropped back down to $90..."

What users say?

Positive
2%
Negative
98%
Many users complain about difficulties in canceling their subscriptions with Cleo. They report being charged even after attempting to cancel, with some experiencing multiple unauthorized charges. The process to cancel seems cumbersome, with users mentioning unresponsive customer service and a reliance on AI bots that don't resolve issues. Refunds are rarely given, and some users feel trapped by a service they no longer wish to use. Overall, the sentiment is overwhelmingly negative, with users expressing frustration and disappointment.
App reviews talking about Subscription Cancellation:
"...I told them I do not want a subscription I only downloaded Cleo to look at the app...Today they have charged me AGAIN!"
"...I download this app just to see what it was...you guys have been taking fourteen ninety nine out of my account..."
"...I tried to close my account it won't let me and still charging me..."

Scam reports

We dug through roughly 80 recent “scam”-tagged reviews for Cleo and saw the same pattern over and over: you hand over a $5–$38 subscription fee first, then discover you’re only eligible for a tiny $20–$30 advance (or nothing at all). Reviewers say that’s when the real headaches begin.

Complaints pile up about surprise express-transfer fees, repeat withdrawals every few days, charges continuing after cancelation, and a chatbot that won’t connect you to a human. Some users report Cleo yanked hundreds straight from linked bank accounts or kept subscription money while blocking access to advances.

A smaller but loud group worries about data misuse—lost deposits, hacked cards, even talk of a pending class-action over “illegal” fees. Taken together, the reports suggest a real risk of paying upfront and then fighting to get either the promised cash or a refund.

App reviews talking about Scam:
"...they want you to pay nine dollars just to sign up and use the app..."
"...this app is a theft they took my money and won’t let me get the advance..."
"...they make you give all your information 1st and then try to low ball you DO NOT Sign up..."
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