Cash Advance Apps
How to stop MoneyLion from taking money?

How to stop MoneyLion from taking money?

By Editorial Team
Last Updated: Nov 13, 2025

MoneyLion only keeps pulling cash while your Instacash balance or membership is active. Pay off any outstanding advance, then cancel: open the app (Profile › Settings › Manage Membership › Cancel my membership) or log in on the website and follow the same Manage My Membership prompts. Prefer email? Send a note to support@moneylion.com with the subject “REQUEST TO DELETE MY ACCOUNT,” include your name and the email/phone on file, and ask them to close the account and revoke the debit authorization—do it at least three business days before the next scheduled repayment. Once the account’s shut (or once you simply stop taking new Instacash draws after paying the last one back), MoneyLion no longer has permission to take money from you.

How do I cancel my MoneyLion cash advance account?

There are several ways to cancel your MoneyLion cash-advance account:

  1. In-app: open Profile → Settings → Manage Membership → Cancel my membership and follow the prompts; any Instacash or loan balance must be paid first.
  2. On web: log in, click the profile icon (upper left) → Membership → Manage My Membership and finish the steps once all balances are cleared.
  3. Contact support: call 1-844-224-0087, email customercare@moneylion.com or support@moneylion.com (use subject “REQUEST TO DELETE MY ACCOUNT”), or start an in-app chat and ask an agent to cancel.
  4. Stop usage: if you only use Instacash and have no open balance, you can simply stop taking new advances—no further action is required.

Send any cancellation request at least three business days before your next repayment date so automatic debits can be halted in time.

Table of contents

How do I cancel my MoneyLion cash advance account?What do users say?Contact MoneyLion customer support

What do users say?

What do users say about stopping MoneyLion from taking money?

  • Hard to cancel: people say closing an account means phone calls and long holds, yet the $9.99 subscription or loan drafts keep hitting their bank anyway.
  • Surprise withdrawals: posts mention mystery debits from $15 “tips” to $65 membership fees, occasionally triggering overdrafts.
  • No real support: instead of a human, users get chat bots, generic emails, or hours on hold when they ask to halt charges or delete data.
  • Account lockouts: some get booted out with an “oops, we’re fine-tuning something” error, leaving them unable to stop auto-pulls.
  • Refund runaround: several reviews describe promises of follow-up that never come and disputes that drag on for weeks.

Contact MoneyLion customer support

There are several ways to reach MoneyLion’s customer support when you need a hand:

  1. Call: 24/7 at +1 (888) 704-6970. Alternate lines: +60 17-580-8659, (516) 916-5466 or 1-516-915-5466.
  2. Chat: open the 24/7 live chat in the MoneyLion app or on their website.
  3. Support form: submit a request at https://mlion.info/customerhelp
  4. Email: support@moneylion.com or mobile-support@moneylion.com
  5. Mail: MoneyLion, 249 W 17th St, Floor 4, New York, NY 10011-5390, USA

Tip: the phone line and in-app chat are staffed around the clock, so start there if it’s urgent.

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