Cash Advance Apps
How to stop Grid Money from taking money?

How to stop Grid Money from taking money?

By Editorial Team
Last Updated: Nov 13, 2025

If Grid Money keeps dipping into your account, clear any outstanding advance and then cancel the membership. Do it in the app under Billing/Subscription/Manage Account/Settings, or kill the subscription where you started it—Apple (Settings → Your Name → Subscriptions → Grid Money → Cancel), Google Play (Play Store → Menu → Payments & Subscriptions → Subscriptions → Grid Money → Cancel), or PayPal (Settings → Payments → Manage Automatic Payments → Grid Money/Visor → Cancel). You can also email support@getgrid.app from the address tied to your profile with your name and phone number and ask them to shut the account down. Once they confirm, Grid Money can’t pull any more cash.

How do I cancel my Grid Money cash advance account?

  1. In-app: log in, open the menu, head to Billing/Subscription (sometimes Manage Account or Settings) and follow the prompts to cancel.
  2. App stores: if you joined through Apple, go to Settings → Your Name → Subscriptions → Grid Money → Cancel; on Android use Play Store → Menu → Payments & Subscriptions → Subscriptions → Grid Money → Cancel; on PayPal head to Settings → Payments → Manage Automatic Payments → Grid Money/Visor → Cancel.
  3. Email: write to support@getgrid.app from the email linked to your account, include your name and phone number, clearly ask to close the account and wait for confirmation.
  4. Repay first: make sure every outstanding advance is paid off—Grid won’t close the account until your balance is zero.

Table of contents

How do I cancel my Grid Money cash advance account?What do users say?Contact Grid Money customer support

What do users say?

  • Refunds happen: a few people say support eventually reversed surprise fees after emailing back-and-forth, so pushing on chat or email can work.
  • Still billed: dozens complain Grid keeps pulling the $9-$15 membership even after they cancel, delete the app or repay every advance.
  • Hard to cancel: no “one-tap” cancel; you have to open a ticket, wait for an agent and you can’t remove cards yourself—some reviews call it a “never-ending loop.”
  • Bot-only help: many report unanswered emails or a chat bot that repeats scripts; they end up disputing charges with the bank or filing CFPB/BBB complaints.
  • Last-ditch block: several users say the only way to stop withdrawals was freezing the card, opening a new account or asking the bank to block Grid.

Contact Grid Money customer support

Need help with Grid Money? Here are all the channels you can use:

  1. Email: support@getgrid.app
  2. Phone: +1 501-566-4743
  3. In-app chat: start a conversation inside the Grid Money app
  4. Website form: submit a request in the help section on getgrid.app
  5. Mail: 1112 Bryant St, San Francisco, CA 94103, USA
  6. Facebook: send a direct message to their Grid Money page
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