Cash Advance Apps
How to stop Gerald from taking money?

How to stop Gerald from taking money?

By Editorial Team
Last Updated: Nov 13, 2025

If Gerald is still pulling cash from your account, you likely have an open advance. Repay the outstanding balance (or let the app auto-collect it when your next deposit lands), then unlink your bank and delete the app. Gerald charges no subscription or other fees, so once the balance is $0 they shouldn’t debit you again. For extra peace of mind, ask support to remove your payment info by emailing support@joingerald.com or calling 862-800-2564.

How do I cancel my Gerald cash advance account?

  1. No membership: Gerald doesn’t use subscriptions or charge monthly fees, so there’s nothing to formally cancel.
  2. Delete the app: If you’re finished with the service, unlink your bank, log out, and uninstall the Gerald app.
  3. Need help?: For a full profile closure or any questions, ping support@joingerald.com, use the in-app Help chat, or call +1 862-800-2564.

Table of contents

How do I cancel my Gerald cash advance account?What do users say?Contact Gerald customer support

What do users say?

  • Got refund: a few users say that after a lot of emails they finally reached a real agent who reversed unwanted fees.
  • Auto-buys: multiple reviews mention an automatic “re-order” setting that keeps billing their card for items they never approved.
  • No easy cancel: people struggle to delete accounts or stop the subscription; help chats often loop with bots before a human replies.
  • Forced repayment: Gerald still pulls the full repayment even when the items tied to the advance arrive late—or never show up.
  • Bank block: some gave up on support and asked their bank to block Gerald after repeat charges or denied refund requests.

Contact Gerald customer support

There are several ways to get ahold of Gerald if you need help with your account:

  1. Email: write to support@joingerald.com or use the website’s contact form
  2. In-app help: open the Help/Support tab in the Gerald app to chat or send a message
  3. Help Center: browse FAQs or file a ticket on Gerald’s site
  4. Call: +1 862-800-2564
  5. Mail: Gerald Technologies, Inc., 169 Madison Ave, New York, NY 10016, United States
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