How to stop Gerald from taking money?

To cancel your Gerald cash advance account, you need to contact customer support via email or chat and request the cancellation. Make sure all pending funds have been cleared, as the account cannot be canceled until then. You can reach them at support@joingerald.com.

After analyzing recent reviews, users have shared concerns about stopping Gerald from taking money from their accounts.

• Unauthorized charges: Some users reported being charged by Gerald even after canceling orders or not receiving their purchases.
• Difficulty with refunds and cancellations: Several users mentioned being unable to get refunds or cancel their orders, even after contacting customer support multiple times.
• Unresponsive customer support: Many reviewers expressed frustration with the lack of effective customer service, saying their issues weren't resolved or they couldn't reach a real person. Overall, these experiences highlight users' challenges in preventing Gerald from taking money once they've shared their banking information.

There are other ways to get ahold of Gerald in case you’re having difficulties reaching out to them. We list them all here:

1. In-app support: access the Help or Support section in the Gerald app to submit a support ticket or contact customer support via chat or email ticketing.
2. Website Help Center: visit the Help Center on the Gerald website for guides, FAQs, and to submit a support ticket through online contact forms.
3. Email: send an email to support@joingerald.com.
4. Call: reach customer support by phone at +1 862-800-2564.
5. Mail or visit: send mail or visit in person at 169 Madison Ave, New York, NY 10016, United States.

We recommend you to cancel at least 3 business days before the next billing cycle in order to get charged for the subsequent month.