Cash Advance Apps
How to stop Gerald from taking money?

How to stop Gerald from taking money?

By Editorial Team
Last Updated: Jun 13, 2025

If Gerald is still taking money from your account, it's probably because your membership is still active. To stop them from charging you, you'll need to close your account. You can do this by emailing support@joingerald.com or contacting their support team through the app's chat feature and requesting account closure.

How do I cancel my Gerald cash advance account?

To cancel your Gerald account, contact their support team via email or chat. If you prefer to close your account via email, send a message to support@joingerald.com requesting account closure.

Table of contents

How do I cancel my Gerald cash advance account?What do users say?Contact Gerald customer support

What do users say?

After reviewing many user comments, some users reported issues with stopping Gerald from taking money from their accounts after trying to cancel or delete the app. They shared frustrations over unexpected charges and difficulties in resolving billing problems.

  • Unexpected charges: Users mention being charged fees even after canceling their accounts or not receiving the services promised.
  • Can't delete account: Several users report being unable to delete their accounts or stop the app from accessing their bank information.
  • No refunds: Some complain they couldn't get refunds for unwanted charges or purchases they didn't receive.
  • Unhelpful support: Users express frustration with customer support being unresponsive or not resolving issues related to stopping charges.

Contact Gerald customer support

There are several ways to get ahold of Gerald in case you need assistance. We list them all here:

  1. In-app support: Use the Help or Support section within the Gerald app to contact support or submit a support ticket.
  2. In-app chat: Contact support through the in-app chat feature.
  3. Email: Send an email to customer support via the app or website.
  4. Website support: Submit a support ticket through the website's online contact forms.
  5. Help Center: Access the Help Center or FAQs within the app or on the website.
  6. Website: Visit the Gerald website for more information or to find contact details.