How to stop FloatMe from taking money?

1. In-app: open FloatMe, tap your profile or settings, choose the close/cancel account option and follow the prompts. Make sure every active Float is fully repaid first.
2. Email: send a message to support@floatme.com with the subject “Request to Close My FloatMe Account”, include your full name and the email tied to the account, state you want the account permanently closed and withdraw consent to electronic communications.
3. Heads-up: deleting the app doesn’t stop the monthly Connection Fee, so cancel only after clearing any outstanding balance to avoid extra charges.

Some users have reported challenges with stopping FloatMe from charging their accounts:

• Charges after cancellation: Several users mention being billed the monthly subscription fee even after canceling their membership or closing their accounts. They express frustration over continued charges despite not using the service.
• Difficulty contacting support: Some reviewers state that reaching customer service to resolve billing issues is challenging. They report that emails to support go unanswered, leaving them without assistance to stop the charges.
• Unable to unlink bank accounts: A few users say they were unable to remove their bank information or unlink their accounts, resulting in ongoing unwanted charges.
• Charged without receiving service: Some users were disappointed that they were charged the subscription fee but couldn't access cash advances or found the app didn't work as expected.

These experiences highlight difficulties some users face when trying to stop FloatMe from taking money from their accounts.

There are other ways to get ahold of FloatMe in case you’re having difficulties reaching out to them. We list them all here:

1. Support portal: submit a request at www.floatme.com/support
2. Help portal: visit floatme.zendesk.com for assistance
3. In-app support: use the support or cancellation option within the app
4. Email: send an email to support@floatme.com
5. Call: reach customer support at +1 830-484-6104
6. Mail: send mail to FloatMe, Corp., ATTN: Customer Inquiry, 110 E Houston St. 7th Floor, San Antonio, TX 78205
7. Social media: reach out on Facebook, Instagram, Twitter, or LinkedIn