Cash Advance Apps
How to stop FloatMe from taking money?

How to stop FloatMe from taking money?

By Editorial Team
Last Updated: Nov 13, 2025

If FloatMe is still pulling money from your bank, your membership or an outstanding Float is still active. To stop future withdrawals you have to close the account—open the app and select Close User Account, or ask support@floatme.com (you can also file a ticket at floatme.zendesk.com) to shut it down. Simply deleting the app won’t cancel anything, and any open Float must be repaid first or FloatMe will keep submitting ACH debits until it clears.

How do I cancel my FloatMe cash advance account?

  1. In-app: open FloatMe, head to settings and choose “Close Account.” This stops the monthly Connection Fee and ends your membership.
  2. Help portal: fill out the cancellation form at floatme.zendesk.com if you prefer not to use the app.
  3. Email: send a message from the address tied to your profile to support@floatme.com saying you withdraw consent to e-communications and want the account closed.

Simply uninstalling the app won’t cancel the membership or the fee, so be sure to use one of the methods above.

Table of contents

How do I cancel my FloatMe cash advance account?What do users say?Contact FloatMe customer support

What do users say?

  • Fast refund: a handful of users say emailing support got their $4.99 fee reversed and the membership shut down right away.
  • Sticky subscription: way more folks report FloatMe still yanks the $4.99 every month even after they hit “cancel,” delete the app, or are told the plan will end next cycle.
  • Pay first, maybe borrow later: reviewers hate paying the fee up front only to be told they’re “not eligible” for a float, so they’re out five bucks with nothing to show for it.
  • Hard to reach: complaints about chat-bots, no phone line, and unanswered tickets are common; several had to dispute the charge with their bank.
  • Can’t unlink bank: some users say the app won’t let them remove cards or accounts, leaving them to lock their debit card or close the account to stop further pulls.

Contact FloatMe customer support

Here are all the avenues you can use to reach FloatMe’s support crew:

  1. Support form: submit a ticket or browse FAQs at floatme.com/support (Zendesk).
  2. Email: write to contact@floatme.com or nocost@floatme.com.
  3. Phone: call +1 830-484-6104.
  4. App chat: open the FloatMe app and tap Support to message the team.
  5. Social media: send a DM on Facebook, Instagram, Twitter or LinkedIn.
  6. Mail: FloatMe, Corp., ATTN: Customer Inquiry, 110 E Houston St., 7th Floor, San Antonio, TX 78205, USA.
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