Cash Advance Apps
How to stop Empower from taking money?

How to stop Empower from taking money?

By Editorial Team
Last Updated: Jun 13, 2025

If Empower is still taking money from your account, it means you still have an active subscription. To stop this, you'll need to cancel your subscription either through the app or by contacting them at help@empower.me. In the app, just go to the More section, tap on Billing, and select Cancel subscription to close your account.

How do I cancel my Empower cash advance account?

There are two ways to cancel your Empower account:

  1. Via the app: go to the 'More' section in the bottom right corner, tap on 'Billing', then tap on 'Cancel subscription' at the bottom of the next page and follow the steps to close your account.
  2. Contact support: email help@empower.me to request cancellation.

Table of contents

How do I cancel my Empower cash advance account?What do users say?Contact Empower customer support

What do users say?

After reviewing numerous user experiences, we found that some users have faced issues with stopping Empower from taking money:

  • Charges after cancellation: Several users reported being charged monthly fees even after canceling their subscriptions or during a free trial period. They expressed frustration that Empower continued to withdraw money from their accounts despite opting out.
  • Difficulty obtaining refunds: Users mentioned that when they noticed unauthorized charges and reached out to customer service, they were refused refunds. This left them feeling unheard and dissatisfied with the resolution.
  • Challenging cancellation process: Some users found it hard to cancel their subscriptions within the app. Even after attempting to cancel, they were still being billed, leading to confusion and frustration.
  • Unhelpful customer support: There were complaints about the inability to reach a real person for assistance. Users felt stuck dealing with automated responses that didn't address their concerns effectively.

Overall, these experiences highlight that stopping Empower from taking money can be a hassle for some, especially when customer support isn't as responsive as expected.

Contact Empower customer support

If you need to contact Empower's customer support, here are all the ways you can reach them:

  1. Call: reach their phone support at (888) 943-8967 (Monday to Friday from 5 am to 3 pm PT, excluding holidays) or at (747) 221-9389 (Monday to Friday from 6 am to 6 pm PT).
  2. In-app support: contact support through the app using the in-app Help under the Profile menu.
  3. Live chat: live chat support is available Monday to Friday from 6 am to 6 pm PT.
  4. Support form: submit a request through the website.
  5. Mail: send mail to 660 York St Ste 102, San Francisco, CA 94110, United States.