How to stop Empower from taking money?

There are several ways to cancel your Empower cash advance account:

1. Through the app: open the Empower app, go to the More section, tap on Billing, tap on Cancel subscription, and follow the prompts.
2. By email: send an email to help@empower.me requesting to cancel your membership.
3. Via the App Store (iOS): open the Settings app, tap on your name, select Subscriptions, find the Empower subscription, and tap Cancel Subscription.
4. Via Google Play Store (Android): open the Google Play Store app, tap on your profile icon, go to Payments & Subscriptions, tap on Subscriptions, find the Empower subscription, and tap Cancel subscription.

After cancellation, you'll typically retain access to premium features until the end of your current billing cycle. It's advisable to confirm the cancellation through any confirmation emails or notifications.

• Keeps charging: more than a few people say Empower keeps pulling the $8.99 membership fee—even after they cancelled, deleted the app or thought the account was closed.
• Tough to cancel: reviewers report having to “unsubscribe several times”, rely on slow email-only support or even block Empower at their bank before the debits stop.
• Surprise fees: some felt misled by a mandatory subscription that kicks in before any advance, paying $10 in fees to borrow $25 and calling the setup “scammy”.

There are other ways to get ahold of Empower in case you’re having difficulties reaching out to them. We list them all here:

1. In-app support: contact support within the Empower app or submit a request through the in-app help center.
2. Email: send an email to help@empower.me or support@empower.me.
3. Call: (888) 943-8967 between 5 am - 3 pm Pacific Time, Monday to Friday, excluding holidays.
4. Live chat: available Monday–Friday from 6 AM – 6 PM PT.
5. Mail: you can send mail to 660 York St Ste 102, San Francisco, CA 94110, United States.