How to stop Empower from taking money?
To stop Empower from pulling the $8 membership fee (or any other charge), cancel your subscription before the next billing date. The fastest ways are:
• In-app: open Empower, go to More → Billing/Subscription → Cancel subscription and follow the prompts
• Deletion form: submit the account-deletion request at https://www.empowerme.app/delete (this shuts down the account and membership)
• Email: send a brief “please cancel my account” note with your name and account email to help@empower.me or help@tilt.com
• Phone: call 888-943-8967 (Mon–Fri, 5 a.m.–3 p.m. PT) and ask a rep to cancel
• If you subscribed through Apple or Google Play, cancel it in your phone’s Subscriptions settings
Do it at least a couple of business days before the renewal so Empower has time to process the request and stop the next automatic withdrawal.
How do I cancel my Empower cash advance account?
- Quick form: head to https://www.empowerme.app/delete, submit the account-deletion form, and your membership ends automatically.
- In-app: open Empower, tap More → Billing/Subscription → Cancel subscription, then follow the prompts.
- Email: write to help@empower.me or help@tilt.com with the email tied to your account and ask them to cancel.
- Phone: call 888-943-8967 (Mon–Fri, 5 a.m.–3 p.m. PT) and request cancellation.
- App store: if you subscribed through Apple or Google Play, cancel under Subscriptions on your device (iOS: Settings → your name → Subscriptions; Android: Play Store → profile icon → Payments & subscriptions).
On this page
Table of contents
What do users say?
- Still charged: Loads of reviews say Empower/Tilt keeps pulling the $8-$9 monthly fee (and sometimes much bigger debits) even after people cancel the plan or delete the app.
- Auto-enrolled fees: Some felt blindsided when a “free trial” quietly turned into a paid subscription—first clue was the charge hitting their bank.
- Cancel roadblocks: Folks trying to stop the withdrawal describe locked accounts, broken “cancel” links and AI chat loops with no human support or refund.
- Bank block workaround: A few gave up on in-app fixes and asked their bank to block Empower/Tilt or file fraud claims to keep more money from disappearing.
Contact Empower customer support
We couldn’t locate any official customer-support contact information for Empower (phone, email, mail or social channels) at the time of writing. If this changes, we’ll update this section.