Cash Advance Apps
How to stop EarnIn from taking money?

How to stop EarnIn from taking money?

By Editorial Team
Last Updated: Jun 13, 2025

If EarnIn is still taking money from your account, it's likely that your account is still active. To stop them from taking money, you need to close your EarnIn account through the app. Open the EarnIn app, tap the triple bar icon at the lower right corner to access Settings, tap on your profile where your name and phone number are displayed, then tap "Close My Account" and follow the prompts.

How do I cancel my EarnIn cash advance account?

To close your EarnIn account, open the app and tap the triple bar icon (≡) at the lower right corner to access Settings. Then, tap on your profile where your name and phone number are displayed. Select "Close My Account" and follow the prompts to confirm.

Table of contents

How do I cancel my EarnIn cash advance account?What do users say?Contact EarnIn customer support

What do users say?

After analyzing hundreds of reviews posted in April and May 2025, we found several users expressing frustration about stopping EarnIn from taking money.

  • Early withdrawals: Some users reported that EarnIn pulled money from their accounts before their scheduled payback dates, leading to overdrafts and unexpected fees.
  • Difficulty canceling: A few people mentioned challenges in stopping EarnIn from accessing their bank accounts, even after attempting to close their accounts or requesting assistance.
  • Unhelpful support: Others felt that customer service was unresponsive or unable to resolve their issues, leaving them feeling stuck and unsupported.

Overall, these reviews highlight concerns about EarnIn's withdrawal practices and customer support when users try to stop payments.

Contact EarnIn customer support

There are other ways to get ahold of EarnIn in case you're having difficulties reaching out to them. We list them all here:

  1. Live chat in app: use the 24/7 live chat feature in the EarnIn app.
  2. Chat via web: sign into your account on earnin.com to chat with the EarnIn Care Team.
  3. Support icon: if you're unable to log in, click the question mark icon in the upper right corner of the login screen to contact support.
  4. Help Center: visit the EarnIn Help Center at https://help.earnin.com/hc/en-us
  5. Call: customer support is available at +1 (415) 691-7243
  6. Mail: you can send mail to Activehours Inc. dba EarnIn, 200 Portage Ave., Palo Alto, CA 94306, USA
  7. Social media: send direct messages on Facebook or Twitter, or connect on Instagram, Pinterest, LinkedIn, and YouTube