Cash Advance Apps
How to stop EarnIn from taking money?

How to stop EarnIn from taking money?

By Editorial Team
Last Updated: Nov 13, 2025

If EarnIn keeps dipping into your bank account, close the account in the app (Settings → your profile → Close My Account) and follow the prompts until you see the confirmation. Then email support@earnin.com, hit the in-app chat, or call 415-691-7243 to revoke the ACH authorization that lets them debit your paycheck. To be extra safe, ask your bank to put a stop-payment on EarnIn transactions at least three business days before the next scheduled withdrawal. Once the account is closed and the authorization is cancelled, delete the app and EarnIn will have no way to take more money.

How do I cancel my EarnIn cash advance account?

There are three steps to fully close your EarnIn account:

  1. In the app: open EarnIn, tap the ≡ menu (bottom-right) > Settings > your profile, then choose “Close My Account” and follow the prompts until you see the confirmation.
  2. Revoke ACH: reach out to support (in-app chat, support@earnin.com or 415-691-7243) and ask them to cancel your bank authorization at least 3 business days before the next scheduled debit; you can also request a stop-payment from your bank.
  3. Clean-up: once everything is confirmed, delete the EarnIn app from your phone.

Table of contents

How do I cancel my EarnIn cash advance account?What do users say?Contact EarnIn customer support

What do users say?

  • Fixed Fees: A handful of reviewers say support reversed mistaken early debits and even reimbursed overdraft charges once they pointed out the error.
  • Early Pulls: Many complain EarnIn grabs repayment two-to-five days before payday, leaving accounts negative and triggering bank fees.
  • Still Charging: Money kept coming out after people cancelled, deleted the app or even closed the linked account; some had to tell their bank to block EarnIn entirely.
  • Double Debits: Several users saw duplicate withdrawals or surprise $100-$200 holds that vanished later but left them paying extra fees.
  • Silence From Support: Chats often drop once a refund or account deletion is requested, leaving customers to deal with bots and email templates.
  • Hard To Delete: Logging back in can loop forever, yet the app retains bank access, so stopping EarnIn for good can turn into its own project.

Contact EarnIn customer support

Need a hand? Here are all the ways to reach EarnIn support:

  1. In-app chat: 24/7 live help via “Contact support” in the Help Center or the “?” on the login screen.
  2. Web chat: start a chat after signing in at earnin.com (mobile or desktop).
  3. Support form: submit questions through the Help Center’s contact form.
  4. Phone: leave a voicemail at +1-415-691-7243.
  5. Email: send a message to reviews@earnin.com.
  6. Mail: EarnIn, P.O. Box 46, Palo Alto, CA 94302.

The in-app chat usually gets the quickest response.

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