Cash Advance Apps
How to stop Cleo from taking money?

How to stop Cleo from taking money?

By Editorial Team
Last Updated: Nov 13, 2025

If Cleo is still dipping into your bank account, cancel the subscription first: open Chat, type “cancel” and follow the prompts until Unsubscribe appears, or go to your profile → Subscriptions (or Manage Cleo Builder) → Unsubscribe. Deleting the app won’t stop the fees, but you’ll get a confirmation email once the membership is gone. To stop any future automatic debits—like repayment pulls—email team@meetcleo.com and revoke Cleo’s authorization (you can also ask them to close your account altogether). Just keep in mind that any advance you already took still has to be repaid on the date you chose.

How do I cancel my Cleo cash advance account?

There are two quick ways to shut down your Cleo membership:

  1. In-app chat: open Chat, type “cancel”, follow the prompts and hit Unsubscribe (or tap your profile ➜ Subscriptions/Manage Cleo Builder ➜ Unsubscribe). A confirmation email lands once it’s done.
  2. Email request: send a message to team@meetcleo.com asking for your account—and all data—to be deleted.

Deleting the app won’t stop charges, and any open advance still has to be repaid on the date you chose. You can also revoke Cleo’s repayment authorization by emailing the same address.

Table of contents

How do I cancel my Cleo cash advance account?What do users say?Contact Cleo customer support

What do users say?

  • Quick refund: a reviewer managed to reach a human, got a billing glitch fixed and saw the subscription fee reversed, but admits it took persistence.
  • Charges won’t stop: lots of users say Cleo keeps taking the $5.99–$15 membership fee after they cancel, delete the app or never borrowed anything.
  • Duplicate debits: reports of being hit with two subscription fees in 24 hrs or even surprise pulls of $200-$539 with no clear reason.
  • No real support: the in-app bot just loops, email replies feel canned, and people can’t find a live person to cancel or dispute unauthorized withdrawals.
  • Bank-block workaround: some ended up filing fraud claims or telling their bank to block Cleo because that was faster than stopping the charges through the app.
  • Overdraft stress: unexpected pulls land before pay-day, push accounts negative and rack up overdraft fees, leaving users scrambling for cash.

Contact Cleo customer support

Here’s how you can reach Cleo:

  1. Email: team@meetcleo.com
  2. In-app chat: open the Chat tab inside the Cleo app
  3. Website chat: use the live chat widget on Cleo’s site
  4. Contact form: fill out the form on the website
  5. Phone: 833-313-3171
  6. Social media: send a DM on Facebook, Instagram, Twitter, TikTok or LinkedIn
  7. Mail: Cleo AI, 300 Delaware Ave, Suite 210, Wilmington, DE 19801
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