Cash Advance Apps
How to stop Cleo from taking money?

How to stop Cleo from taking money?

By Editorial Team
Last Updated: Jun 13, 2025

If Cleo is still taking money from your account, it means your subscription is still active. To stop them from taking money, you need to cancel your subscription through the app. Open the Cleo app, start a chat with Cleo, type "cancel," and follow the prompts to unsubscribe. Alternatively, go to your profile, select "Subscriptions," and tap "Unsubscribe from Cleo Plus." Remember to withdraw any remaining balance and repay any outstanding cash advances before closing your account.

How do I cancel my Cleo cash advance account?

There are two ways to cancel your Cleo account:

  1. Via the chat: open the Cleo app, start a chat with Cleo, type 'cancel', and follow the prompts without interruption. After answering all of Cleo's questions, tap 'Unsubscribe' to confirm. You'll receive a confirmation email once your subscription is cancelled.
  2. Via app settings: go to your profile in the Cleo app, select 'Subscriptions', and tap 'Unsubscribe from Cleo Plus'.

After cancelling, make sure to withdraw any remaining balance from your Cleo savings account and repay any outstanding cash advances. If you need assistance, you can open a ticket with Cleo's customer service.

Table of contents

How do I cancel my Cleo cash advance account?What do users say?Contact Cleo customer support

What do users say?

Some users have expressed concerns about stopping Cleo from taking money. Here's what they've experienced:

  • Unexpected Charges: Several users reported being charged monthly subscription fees even after canceling their accounts or without using the app.
  • Difficulty Cancelling Subscription: Users mentioned challenges in canceling their subscriptions, stating that the process was not straightforward and charges continued even after cancellation.
  • Automated Customer Support: Many found it frustrating that customer support relied heavily on AI bots, making it hard to resolve billing issues with a real person.
  • Unauthorized Withdrawals: Some users felt that money was taken from their accounts without proper authorization, leading to unexpected overdrafts.
  • Bank Intervention: A few resorted to contacting their banks to block further charges due to ongoing issues with stopping payments.

Overall, these experiences highlight difficulties some users have faced in managing their subscriptions and payments with Cleo.

Contact Cleo customer support

There are several ways to get in touch with Cleo if you need assistance. Here they are:

  1. In-app chat: type out your issue or ask for help directly in the app.
  2. Support team link: if the in-app chat doesn't resolve your problem, you'll receive a link to contact the customer support team.
  3. Email: email the customer support team (they aim to reply within 7 days).
  4. Help Center: access the online Help Center on the Cleo website.
  5. Social media: reach out through Cleo's social media channels.
  6. Phone: call them at 01223 750869.
  7. Mail: send mail to Telephone House, EC2A 4NG, London, United Kingdom.