How to stop Cleo from taking money?

There are three easy ways to shut down your Cleo subscription or account:

1. In-chat: open the app, type “cancel” in the Cleo chat, answer a couple of questions, then tap the Unsubscribe button that appears.
2. Profile menu: head to your profile. For Cleo Plus pick Subscriptions > Unsubscribe from Cleo Plus. For Cleo Builder scroll to Manage Cleo Builder > Unsubscribe.
3. Email: shoot a message to team@meetcleo.com asking to close your account and delete your data.

Cleo will send a confirmation email once you’re off the hook. Cancel before your next billing date to dodge another charge.

After analyzing hundreds of reviews posted in July 2025, we found that many users express frustration about stopping Cleo from taking money, particularly when trying to cancel subscriptions or resolve billing issues.

• Difficulty cancelling subscription: Several users report that canceling their subscription is challenging. The app may loop or crash during the cancellation process, making it hard to stop ongoing charges.
• Continued charges after cancellation: Some reviewers mention being charged even after they thought they had canceled their subscription, leading to unexpected fees.
• Lack of customer support: Users express frustration with the inability to reach a real person for assistance. The AI chatbot often provides unhelpful responses, and there's no clear way to contact human customer support.
• Unauthorized or unexpected charges: A number of users report unexpected charges, such as multiple subscription fees in a short period or charges they didn't authorize.

Overall, these reviews suggest that stopping Cleo from taking money can be difficult, with limited customer support and challenges in canceling subscriptions.

There are several ways to get in touch with Cleo if you need assistance. We list them all here:

1. In-app chat: type 'Human' or 'contact support' in the Cleo app to reach their support team.
2. Support ticket: submit a support ticket via the Help or Support section in the app.
3. Email: send an email to team@meetcleo.com.
4. Help Center: visit their online Help Center on the website for FAQs and articles.
5. Social media: reach out through their social media channels.