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How to stop Brigit from taking money?

How to stop Brigit from taking money?

By Editorial Team
Last Updated: Jun 13, 2025

If Brigit is still charging you money, it means you still have an active account with them. To stop them from taking money, you need to cancel your membership or close your account either through the app, on their website, or by emailing info@hellobrigit.com and requesting account closure.

How do I cancel my Brigit cash advance account?

There are three ways to cancel your Brigit account:

  1. Via the app: open the Brigit app, tap the profile icon to access Account Settings, tap on 'My Subscription', select 'Cancel & Switch to Free plan', and confirm your cancellation.
  2. Via the website: log in to your account at https://app.hellobrigit.com/login, go to 'Settings', click on 'My Subscription', select 'Cancel & Switch to Free plan', and confirm your cancellation.
  3. By email: send an email to info@hellobrigit.com requesting to close your account. Make sure to include your full name, the email address associated with your account, and a brief statement requesting account closure.

Table of contents

How do I cancel my Brigit cash advance account?What do users say?Contact Brigit customer support

What do users say?

After analyzing hundreds of reviews posted in April and May 2025, we found that many users express frustration about stopping Brigit from taking money from their accounts after attempting to cancel the service.

  • Charged after cancellation: Several users reported being charged monthly fees even after canceling their subscriptions or deleting the app. They were surprised to see ongoing charges despite not using the service anymore.
  • No human support: Many reviewers struggled to reach a real person in customer support. They faced automated bots that didn't resolve their issues, leaving them feeling helpless.
  • Unable to unlink bank account: Some users were concerned about not being able to unlink their bank accounts, and noticed unauthorized charges or withdrawals they didn't authorize.

Overall, these reviews reflect users' difficulties in stopping Brigit from taking money, with particular frustration around the lack of effective customer support and challenges in canceling the service completely.

Contact Brigit customer support

There are other ways to get ahold of Brigit in case you’re having difficulties reaching out to them. We list them all here:

  1. Chatbot Jess: Use Jess through the Brigit app (via Account Settings) or on their website at hellobrigit.com/support.
  2. Live chat: Connect to live chat support if Jess can't assist.
  3. Help Center: Visit the Brigit Help Center or submit a request through the online form.
  4. Call: Reach customer support at +1 855-885-5522.
  5. Mail: Send mail to 36 W 20th St FL 11, New York, NY 10011-4241, United States.
  6. Social media: Contact Brigit on Facebook, Twitter, or LinkedIn.