Cash Advance Apps
How to stop Brigit from taking money?

How to stop Brigit from taking money?

By Editorial Team
Last Updated: Nov 13, 2025

If Brigit is still pulling money from your bank, it’s either repaying an open advance or charging your membership fee. Stop the withdrawals by canceling the paid plan in the app (profile icon → Account Settings → My Subscription → Cancel & Switch to Free plan) or on the website, then confirm. Clear or extend any outstanding advance before 3 p.m. ET the business day prior, or just repay early in the app. Turn off Auto Advances so new ones don’t trigger fresh debits. When everything is settled, email info@hellobrigit.com and ask them to close your account to shut off future charges for good.

How do I cancel my Brigit cash advance account?

There are three ways to cancel your Brigit subscription (and close the account):

  1. In the app: open Brigit, tap the profile icon ➜ Account Settings ➜ My Subscription, hit “Cancel & Switch to Free plan” and confirm on the last screen.
  2. On the web: log in at app.hellobrigit.com, go to Settings ➜ My Subscription, choose “Cancel & Switch to Free plan” and confirm when the summary page appears.
  3. Email/support: send a request to info@hellobrigit.com (or use hellobrigit.com/support) asking to cancel your Brigit Cash Advance account and subscription; include the name and phone linked to your profile for verification.

Make sure you cancel the subscription before deleting the app or requesting full account deletion.

Table of contents

How do I cancel my Brigit cash advance account?What do users say?Contact Brigit customer support

What do users say?

  • Refunds happen: a few people say support reversed surprise fees once they finally reached a real agent (ex: “support was great and refunded me after technical issues”).
  • Keeps charging: many complain Brigit keeps pulling the $8.99–$15 subscription even after they cancel, delete the app or switch to the free plan.
  • Hard to quit: users describe “dark-pattern” menus, no delete-account button, AI chat loops and no phone line, so they can’t unlink their bank or stop payments.
  • Double/early pulls: episodes of being billed twice or days before payday have triggered overdraft fees that Brigit won’t cover.
  • Bank block needed: some gave up and asked their bank to block Brigit or filed fraud claims to end the withdrawals.

Contact Brigit customer support

Need help with Brigit? Here’s every way to reach their team:

  1. Chatbot: open Jess in-app or on the website 24/7; ask to escalate for a live agent if needed.
  2. Help form: fill out a request at hellobrigit.com/support and wait for an email response.
  3. Email: write to support@hellobrigit.com or info@hellobrigit.com; the bot Sonny will route your message.
  4. Phone: call +1 855-885-5522.
  5. Social media: DM Brigit on Facebook, Twitter/X, LinkedIn, or Instagram.
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