How to stop Brigit from taking money?

1. In-app: open Brigit, tap the profile icon → Account Settings → My Subscription → Cancel & Switch to Free plan, then confirm the pop-up.
2. On the web: log in at app.hellobrigit.com, head to Settings → My Subscription → Cancel & Switch to Free plan and wait for the confirmation page.
3. Delete/email: once the subscription’s gone, you can wipe the account in Settings → Delete My Account or email info@hellobrigit.com with your name, email and phone. Clear any outstanding advances first and keep any confirmation message for your records.

Many users have shared their experiences about difficulties in stopping Brigit from taking money:

• Unexpected Charges: Several users reported being charged monthly fees even after canceling their subscription or deleting the app.
• Difficulty Canceling Subscription: Some mentioned repeated attempts to cancel, yet their accounts were still being billed.
• Lack of Customer Support: Users expressed frustration over not being able to reach a real person to resolve billing issues, receiving automated responses instead.
• Unauthorized Transactions: A few users noticed charges they didn't authorize, leading them to contact their banks to block further withdrawals.
• Confusing Cancellation Process: Some found the cancellation process unclear, noting that even after canceling, they were informed they'd be charged for the next billing cycle.

There are other ways to get ahold of Brigit in case you’re having difficulties reaching out to them. We list them all here:

1. Chatbot Jess: access Jess in the app via Account Settings or on the website.
2. Email: send an email to support@hellobrigit.com or reach out via email bot Sonny.
3. Call: call +1 917-382-1234.
4. Help center: visit the online help center at hellobrigit.com/support or access it in the app.
5. Mail: send mail to 36 W 20th St FL 11, New York, NY 10011-4241, United States.
6. Social media: reach out on Facebook, Twitter, or LinkedIn.