To cancel your Albert cash advance account, you have two options:
- Through the app: Open the Albert app, tap the Profile tab, navigate to Help or Help Center, select Contact Support or Deactivate and Cancel, send a message stating you wish to cancel your membership (e.g., "Cancel Genius"), and follow the prompts to confirm. You may be asked to provide verification details like your SSN and the last four digits of your Albert card. Ensure your account balance is zero before proceeding, as any remaining funds may prevent you from closing the account.
- Via email: Send an email to support@albert.com requesting to deactivate or close your Albert account.
If you encounter any difficulties, contact Albert's support team for assistance.
After reviewing user feedback, we found several users expressing frustration about stopping Albert from taking money from their accounts after attempting to cancel or opt out of the service.
- Unexpected Charges After Cancellation: Many users reported being charged monthly fees even after they believed they had canceled their accounts or unsubscribed from Albert's services.
- Difficult Cancellation Process: Some users found it challenging to close their accounts, mentioning that the process was complicated and required multiple steps, making it hard to complete.
- Automatic Withdrawals: Several users were surprised by Albert automatically withdrawing money from their bank accounts for savings or subscriptions without their explicit consent, sometimes leading to overdrafts.
- Unresponsive Customer Support: Users expressed frustration with reaching out to customer service, often encountering automated responses that didn't resolve their issues or help stop the unwanted charges.
Overall, these reviews highlight the importance of carefully managing your account settings and staying vigilant about any unexpected transactions when using Albert.
There are other ways to get ahold of Albert in case you’re having difficulties reaching out to them. We list them all here:
- Help Center: check the Help Center for immediate answers.
- Text message: send a text message to 63937 for a quick response.
- Call: call (844) 891-9309 to listen to support options or leave a voicemail.
- In-app support: contact support from within the app by going to the profile tab (👤), tapping Help, then Contact support.
- Social media: reach out through Facebook, Instagram, Twitter, or LinkedIn.
- Website: visit www.albert.com.
- Mail: send mail to Albert Investments, LLC, 3534 Hayden Ave., Culver City, California 90232, United States.