Cash Advance Apps
How to stop Albert from taking money?

How to stop Albert from taking money?

By Editorial Team
Last Updated: Apr 29, 2025

If Albert is still taking money from your account, it's likely that your account is still active. To stop them from doing so, you need to cancel your Albert account. You can cancel directly in the app by going to the Help Center, selecting "Deactivate and Cancel," and following the prompts. Make sure your account balance is zero before deactivating. Alternatively, you can email their support team at support@albert.com with a request to close your account, providing your full name, account number, and contact information. Remember to ask for a confirmation of your account cancellation.

How do I cancel my Albert cash advance account?

There are two ways to cancel your Albert Cash Advance account:

  1. Via the app: Open the Albert app, go to the Help Center, and select 'Deactivate and Cancel'. You'll need to enter your Social Security Number and the last four digits of your Albert card when prompted. Make sure your account balance is zero before deactivating.
  2. Via email: Send an email to support@albert.com with the subject line 'Request for Account Cancellation'. Include your full name, Albert account number, date of birth, billing address, registered email, and phone number. Ask for written confirmation after they cancel.

Table of contents

How do I cancel my Albert cash advance account?What do users say?Contact Albert customer support

What do users say?

After analyzing hundreds of reviews posted in February and March 2025, we found that many users have expressed significant frustration about stopping Albert from taking money from their accounts after trying to cancel or opt out of the service.

  • Hard to Cancel: Many users mention that it's extremely difficult to close or deactivate their account. They report going through multiple steps and still being unable to stop Albert from charging them.
  • Unexpected Charges: Several reviewers complain about unauthorized charges, such as monthly subscription fees or withdrawals for savings plans they didn't consent to, even after deleting the app.
  • Unauthorized Withdrawals: Users report that Albert takes money from their bank accounts without permission, often for "smart savings" or "rainy day funds" they never agreed to.
  • Unhelpful Support: Customers express frustration with the lack of effective customer service, saying they can't reach a real person to resolve issues, and that support responses are unhelpful or automated.
  • Refund Problems: Some users say that getting a refund for unauthorized charges is nearly impossible, even when they have proof.
  • Forced Subscriptions: There are complaints about being forced into paid subscriptions and being unable to downgrade or cancel them.
  • Account Closure Issues: Users mention that Albert requires them to have a zero balance to close the account but then makes it difficult to withdraw all their funds, trapping them in a loop.
  • Bank Account Troubles: A few users had to contact their banks to block further charges or even close their bank accounts to stop Albert from taking money.

Contact Albert customer support

If you need to get in touch with Albert's customer support, here are all the ways you can reach them:

  1. Text message: send a text to 63937.
  2. Email: send an email to support@albert.com.
  3. Call: call (844) 891-9309.
  4. In-app support: in the app, go to the profile tab, tap Help, then tap Contact support.
  5. Mail: you can send mail to Albert Investments, LLC, 3534 Hayden Ave., Culver City, CA 90232.
  6. Social media: send a message via Twitter (@meetalbert), Facebook, Instagram, or LinkedIn.