Cash Advance Apps
How to stop Albert from taking money?

How to stop Albert from taking money?

By Editorial Team
Last Updated: Nov 13, 2025

If Albert is still pulling money from your bank, it means your Genius membership or ACH authorization hasn’t been turned off. Repay any outstanding advance, then cancel Genius in the app (Profile → Help → Contact Support → send “Cancel Genius”), email support@albert.com, or text 639-37 with “I am revoking my ACH authorization from Albert.” If you want to end everything for good, empty all Albert balances and ask support to close the account. Once processed, Albert stops charging you.

How do I cancel my Albert cash advance account?

There are three ways to cancel your Albert Genius membership:

  1. In-app: open Profile → Help → Contact Support, type “Cancel Genius,” then confirm. Make sure any Instant Advance balance is cleared first—Smart Money savings can be applied automatically.
  2. Online/email: submit the form in Albert’s help center or email support@albert.com from your registered address asking to cancel. If you’re closing the whole account, empty your Cash, Savings and Investing balances and sell any investments beforehand.
  3. Text message: send “I am revoking my ACH authorization from Albert” to 639-37 to stop future automatic withdrawals.

Membership fees keep renewing until one of these requests is processed, so handle any outstanding repayments and confirm cancellation promptly.

Table of contents

How do I cancel my Albert cash advance account?What do users say?Contact Albert customer support

What do users say?

  • Got refund: a few reviewers say they finally saw their fees reversed once they kept pressing support.
  • Still Charges: many claim Albert keeps drafting monthly fees (often $15-$25) or “smart-savings” pulls even after they delete the app or “deactivate” the account.
  • Cancel Maze: people describe 7-10 confirmation screens, SSN prompts and a request for an Albert card they never received before the app will let them try to close the account—some never reach the end.
  • Ghost Support: help is usually an AI text bot; emails get canned replies and no one fixes the billing problem.
  • Bank Block: frustrated users report disputing charges, blocking ACH pulls or closing checking accounts entirely to stop further debits.
  • Random Pulls: unexpected $6–$20 “plan upgrades” or auto-saves hit accounts at odd times, overdrafting a few customers and leaving them feeling trapped.

Contact Albert customer support

Here are all the ways to get in touch with Albert’s team:

  1. In-app chat: open Profile tab → Help → Contact support
  2. Text: send a message to 639-37
  3. Call: +1 (844) 891-9309
  4. Email: support@albert.com
  5. Help center: visit albert.com for articles and a contact form
  6. Mail: Albert Investments, LLC, 3534 Hayden Ave., Culver City, CA 90232, USA
  7. Social media: DM @meetalbert on Twitter, Facebook, Instagram or LinkedIn
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