How to Stop Albert From Taking Money?

How to stop Albert from taking money?

Last Updated: Aug 03, 2025

If Albert is still debiting your account, you likely haven’t fully cancelled your Genius subscription. To turn off the charges, do one (or more) of the following until you get a confirmation:

Open the Albert app, head to Profile or Settings, tap Manage Subscription (or Albert Genius), choose Cancel Subscription, and confirm.
Text “Cancel Genius” to 639-37 to immediately stop the service and revoke ACH authorization.
Email support@albert.com, clearly ask to cancel your membership and revoke ACH, and request written confirmation.
If you subscribed through Apple or Google, cancel Albert in your phone’s Subscriptions list as well.

Once you get a confirmation screen, text, or email, Albert should stop taking money from your account.

How do I cancel my Albert cash advance account?

You can cancel your Albert account using the following methods:

Via the app: Open the Albert app, go to your profile or settings, select 'Manage Subscription' or 'Albert Genius', and tap 'Cancel Subscription' or 'Turn off auto-renewal'. Follow the prompts to confirm the cancellation.
By texting support: Send a text message saying 'Cancel Genius' to 639-37. You can also state that you're revoking your ACH authorization from Albert.
By email: Send an email to support@albert.com, clearly stating that you wish to cancel your membership. Include your account details and request a confirmation once it's processed.
On iOS devices: Open the Settings app, tap your name, select 'Subscriptions', find 'Albert', and tap 'Cancel Subscription'.
On Android devices: Open the Google Play Store, tap your profile icon, select 'Payments & subscriptions', tap 'Subscriptions', find 'Albert', and tap 'Cancel subscription'.

Make sure you receive confirmation that your subscription has been cancelled. It's a good idea to cancel before your next billing cycle to avoid being charged for the following month.

What do users say?

Refunds possible: a few users say emailing or texting support (often “Emma”) finally produced a refund and account closure.
Hard to cancel: dozens report looping screens that ask for SSN, an Albert card number they never received, or a $0 balance they can’t reach, so the membership keeps running.
Random withdrawals: Smart Savings/tip pulls of $6–$100 hit checking accounts with no warning; getting that cash back can take a week.
Still billed after deleting: people who deactivated or even closed their bank say they’re still hit with $8–$22 fees and had to block Albert at the bank or file disputes.
Sparse support: help is mostly slow texts or auto-emails; some waited days or filed fraud claims to stop the debits.

Contact Albert customer support

There are other ways to get ahold of Albert in case you’re having difficulties reaching out to them. We list them all here:

Text message: send a text to (639-37) for a quick response.
Call: call (844) 891-9309 to listen to support options or leave a voicemail.
Email: send an email to support@albert.com
In-app support: navigate to the profile tab (👤), tap "Help," then "Contact support."
Website: visit www.albert.com and use the help center contact page.
Social media: reach out on Facebook, Instagram, Twitter, or LinkedIn.

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