How to delete Vola Finance app

If you've decided that Vola Finance no longer meets your needs and you wish to delete the app and stop any further payments, this guide provides simple steps to help you close your account.

Steps to Close Your Vola Finance Account

Method 1: Through the App

1. Open the Vola Finance App: Access the app on your device to begin the cancellation process.
2. Navigate to the Help Center: Tap on the menu icon or settings, then scroll down and select "Help Center."
3. Contact Support: Within the Help Center, tap on "Contact Support" and send a message requesting the cancellation of your account.
4. Await Confirmation: Wait for a confirmation from Vola Finance support regarding your account cancellation request.

Method 2: Via Email

1. Compose an Email: Open your email client and create a new message.
2. Address the Email: Send the email to hello@volafinance.com.
3. Write Your Cancellation Request: State that you wish to cancel your Vola Finance account, including your full name and the email associated with your account.
4. Send the Email: Send the email and wait for a confirmation acknowledging your request.

Important Considerations

Before initiating the cancellation, ensure you have no active cash advances or outstanding balances with Vola Finance, as your account cannot be closed until all advances are fully repaid. Once your account is successfully closed, all scheduled payments will be stopped automatically. Your linked bank account will be unlinked, and your banking details will be deleted from Vola Finance's records. Keep copies of all communications with Vola Finance regarding your cancellation, including emails sent and any responses received, in case you need to reference them later.

Potential Issues and Tips

Some users have reported delays in receiving responses from customer support. If you do not hear back within a reasonable time, consider following up with another email. Vola Finance does not use app store subscriptions for billing; you only need to cancel directly through the app or by emailing support. Ensure that your contact details are up-to-date so that Vola Finance can reach you if necessary.

Deleting your Vola Finance app and stopping further payments is straightforward when you follow the correct steps. Make sure to settle any outstanding balances before initiating the cancellation. If you encounter any issues, reach out directly to Vola Finance support for assistance.