How to delete Gerald cash advance app

Closing your Gerald account and preventing any future withdrawals is straightforward once you have cleared every outstanding balance; the sections below walk you through each step and offer extra safeguards.

30-Second Deletion Checklist

1. Pay all cash advances: Open Gerald and repay every outstanding balance.
2. Wait for $0 due: Give the system 3–5 business days until the app itself shows a zero balance.
3. Submit deletion request: Use in-app chat or email support@joingerald.com with the text “Please delete my Gerald account and revoke any future ACH withdrawals.”
4. Confirm closure: Support will reply once the account is deleted; there is no subscription to cancel.

Why You Must Hit a Zero Balance First

Gerald will not process an account-deletion request until all repayments have fully cleared through its own system. Even if your bank shows the money has left, Gerald’s clearance window typically runs three to five business days, and weekends or holidays do not count. Screenshots from your bank do not speed up this internal verification period, so patience until the app reads $0 due is essential.

Timing Tips

Plan the deletion so the final payment clears before the next scheduled withdrawal.

• Send the closure request at least one full week before the upcoming ACH date.
• Build in an extra buffer: clearance often takes the maximum of five business days.
• Keeping the app for a few extra days costs nothing because Gerald charges no monthly fee.

How to Stop Future Bank Pulls

Taking a few precautions ensures the ACH authorization truly ends.

• Most users see no further withdrawals once support confirms account deletion.
• In your deletion email, explicitly ask support to revoke ACH authorization.
• For added security, place a stop payment or ACH block on Gerald transactions with your bank.

No App Store or Google Play Subscription

Gerald does not bill through Apple or Google, so there is nothing to cancel in your phone’s subscription settings. Deleting the account through chat or email automatically ends any service relationship.

What to Do if Support Is Slow

Gerald offers only chat and email, with no phone line, so persistence matters.

• Re-send your request in the same thread if five business days pass with no response.
• Forward the unanswered message to your bank as proof you tried to revoke authorization.
• Escalate through your bank’s dispute team or file a CFPB complaint if Gerald remains silent.

Once your balance reads $0, send the closure request, ask to revoke ACH authorization, watch for the confirmation email, and monitor your bank for a few days—after that, you are finished with Gerald.