How to delete Empower cash advance app

If you've decided to delete the Empower cash advance app and want to ensure that no more payments are deducted from your account, this guide will walk you through the necessary steps. We'll provide clear instructions to help you close your account, stop auto payments, and unlink your bank account to secure your finances.

Steps to Close Your Empower Account from the App

1. Open the Empower App: Launch the Empower app on your mobile device.
2. Navigate to "More": Tap on the "More" icon at the bottom right corner.
3. Access Billing Settings: In the "More" menu, select "Billing".
4. Cancel Your Subscription: Scroll to the bottom of the Billing page and tap on "Cancel subscription".
5. Complete Cancellation: Follow the on-screen prompts to confirm and finalize the cancellation.

Stopping Auto Payments and Unlinking Your Bank Account

While canceling your subscription should stop future auto payments, it's important to ensure that your bank account is no longer linked to prevent any unauthorized transactions.

Revoke Empower's Access to Your Bank Account

To disconnect Empower from your bank account, follow these steps based on your bank:

For Chase Bank

1. Log in to Chase Online: Access your Chase online banking account.
2. Go to Linked Apps: Navigate to "More" > "Security and Privacy Center" > "Linked Apps & Websites".
3. Remove Empower: Select "Empower" and remove it from the list.

For Wells Fargo

1. Log in to Wells Fargo Online: Access your Wells Fargo online banking account.
2. Access Connected Apps: Go to "Menu" > "Security Center" > "More Security Options" > "Connected Apps".
3. Disconnect Empower: Find "Empower" and disconnect it.

For Other Banks

Check your bank's online banking platform or mobile app for options to manage linked apps and services. Look for sections like "Security," "Privacy," or "Connected Apps" to find and remove Empower.

Canceling Subscriptions Through App Stores (If Applicable)

If you subscribed to Empower through your device's app store, you'll need to cancel the subscription there to stop any recurring charges.

For iOS Users (App Store)

1. Open Settings: Tap on the "Settings" app on your iPhone or iPad.
2. Access Your Apple ID: Tap on your name at the top of the settings menu.
3. Navigate to Subscriptions: Select "Subscriptions" to view your active subscriptions.
4. Cancel Empower Subscription: Locate and tap on the "Empower" subscription, then tap "Cancel Subscription" and confirm your choice.

For Android Users (Google Play Store)

1. Open Google Play Store: Tap on the "Google Play Store" app on your device.
2. Access Your Profile: Tap on your profile icon at the top right corner.
3. Navigate to Subscriptions: Select "Payments & Subscriptions," then tap on "Subscriptions" to view your active subscriptions.
4. Cancel Empower Subscription: Find and tap on the "Empower" subscription, then tap "Cancel subscription" and follow the instructions to confirm.

Important Timing Considerations

To avoid additional charges, initiate the cancellation process at least three business days before your next scheduled payment. Ensure all outstanding cash advances or fees are repaid before closing your account to prevent any issues.

Potential Issues and How to Address Them

Difficulty Finding the Cancellation Option

Make sure you are using the latest version of the Empower app. Double-check each step to ensure you're navigating to the correct sections.

If You Encounter Problems

Contact Empower Support at help@empower.me if you're unable to cancel your subscription through the app. Provide clear details about the issue you're facing.

Delayed Responses

If you don't receive a timely response, consider following up with another email. Use clear and firm language to communicate your request.

Verify Cancellation and Monitor Your Accounts

1. Check for Confirmation: After canceling, look for a confirmation email from Empower indicating your account has been closed.
2. Monitor Bank Statements: Keep an eye on your bank account to ensure no further charges are made after cancellation.
3. Delete the App: Once you've confirmed the cancellation, you can safely delete the Empower app from your device.

By following these steps, you can confidently close your Empower account and secure your finances. Remember to initiate the cancellation process with ample time before your next billing cycle and to verify that all steps have been completed successfully. If you have any questions or need additional help, don't hesitate to reach out to Empower's customer support at help@empower.me.