By Editorial Team
Last Updated: Jun 13, 2025
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If you've decided that the Empower cash advance app is no longer right for you, it's important to ensure that your account is fully closed and no additional charges occur. Follow the steps below to cancel your subscription directly from the app and secure your finances.
To close your Empower account and stop any further payments, follow these steps:
Ensure you receive a confirmation that your account has been closed.
Empower offers a 14-day free trial for first-time customers. To avoid charges, cancel your subscription before the trial period ends to prevent the automatic $8 monthly subscription fee. For returning customers, the $8 fee is charged immediately upon resubscription.
Once you cancel your subscription through the app, all future auto-payments and subscription fees will stop automatically. Your linked bank account will be unlinked as part of the account closure process.
If you have funds in your Empower Card or AutoSave account, remaining balances will be transferred to your linked external bank account after any pending transactions are settled.
If you're unable to cancel your subscription directly through the app, you can request cancellation via email.
Email a cancellation request to help@empower.me. It's recommended to email at least three business days before your next scheduled payment to ensure no additional charges occur. Include your full name, associated email address, and a clear request to cancel your subscription and close your account.
While most users can cancel without problems, some may encounter difficulties. Here are common concerns and how to address them.
Ensure your Empower app is updated to the latest version to access all features. Carefully follow the steps outlined above and double-check each menu.
If you don't receive a response within a few days, send a follow-up email. Check your spam or junk mail folder as replies may end up there.
Make sure you received a cancellation confirmation after completing the process. Monitor your bank statements for any unexpected charges and contact Empower support if any occur.
Your bank account should be unlinked automatically upon cancellation. If you believe your bank information is still linked, reach out to customer support for assistance.
Keep records of any confirmation emails or screenshots of your cancellation for future reference. Check your bank account to ensure no further Empower charges are processed. If you decide to use Empower services again in the future, be aware of the subscription terms and fees.
By following these steps, you can confidently delete the Empower app and safeguard your finances from unwanted charges. If you have any further questions or concerns, reach out to Empower's customer support for assistance.