How to delete Cleo cash advance app

Cutting ties with Cleo is quick once you know where to tap and when to ask for proof. The steps below walk you through the in-app method, key timing rules, alternate contact channels, and the paperwork you should keep until the next billing cycle is clear.

Cancel your Cleo account in three moves

1. Open chat and cancel: Launch the Cleo app, open Chat, type "cancel," and follow the prompts until the Unsubscribe button appears, then tap it and confirm.
2. Wait for closure email: Look for the message titled "Your Cleo account is closed"; it confirms the subscription, cash-advance service, and direct-debit authority are off.
3. Delete the app: Remove Cleo from your phone after the email arrives so no further charges can be initiated.

Timing and refund window

• Cleo charges every 30 days on the date you first subscribed; cancel at least 24 hours before that date to avoid the next $5.99 or $14.99 fee.
• Joined less than seven days ago and never took an advance? Request a refund in the same chat and Cleo usually processes it within four business days.
• Any outstanding cash-advance balance still has to be repaid on the agreed repayment date even after you cancel.

Alternate ways to cancel

• Use Cleo’s in-app chat and send "cancel" if you prefer typing over talking.
• Email team@meetcleo.com from the address on your account and ask for written confirmation of closure.
• Call 1-833-313-3171 or 1-833-333-1098 (U.S.) and request that support close the account and email you proof.

Keep your proof and follow up

• Store the closure email until your next bank statement confirms no Cleo charge.
• Review statements for at least 30 days to spot unexpected debits.
• If a charge appears, dispute it with your bank and forward the closure email to Cleo support for faster resolution.

A quick chat, one confirmation email, and a final swipe to delete the app are all it takes to shut down Cleo for good, provided you act at least a day before your billing date and settle any outstanding advances.