How to delete Cleo cash advance app

If you've decided to part ways with the Cleo app and want to ensure that no more payments are deducted from your account, it's essential to follow the proper steps. Simply deleting the app from your device won't cancel your subscription or stop future charges. Below, we've outlined the most straightforward methods to cancel your Cleo subscription and secure your finances.

Cancel Your Cleo Subscription Through the App

The quickest way to cancel your subscription is directly through the Cleo app. Here's how:

Using the Chat Feature

1. Open the Cleo App: Launch the Cleo app on your device.
2. Access the Chat: Tap on the chat icon to open a conversation with Cleo.
3. Type "Cancel": In the chat, type "cancel" and send the message.
4. Follow the Prompts: Cleo will guide you through a few questions.
5. Confirm Cancellation: When prompted, tap the "Unsubscribe" button to confirm your cancellation.

Through Profile Settings

Alternatively, you can cancel your subscription via your profile settings:

1. Open the Cleo App: Launch the app and tap on your Profile.
2. Access Subscriptions: For Cleo Plus subscribers, select "Subscriptions". For Cleo Builder subscribers, scroll down to "Manage Cleo Builder".
3. Unsubscribe: Tap "Unsubscribe from Cleo Plus" or "Unsubscribe" to cancel your subscription.

Confirm Cancellation

After cancelling, you should receive a confirmation email from Cleo. Ensure you receive this email to confirm that your cancellation has been processed. Save the confirmation email for your records in case of any future discrepancies.

Alternative: Cancel via Email

If you're unable to cancel through the app, you can request cancellation by emailing Cleo's support team:

1. Compose an Email to Support: Send an email to team@meetcleo.com with a clear subject line, such as "Cancellation Request".
2. Include Necessary Information: State that you wish to cancel your Cleo subscription and close your account. Provide your full name and the email address associated with your Cleo account.
3. Send and Await Confirmation: Send the email and wait for a response from Cleo confirming your cancellation.

Important Notes

Deleting the App Doesn't Cancel Subscriptions

Removing the Cleo app from your device does not cancel your subscription or stop future payments. You must follow the cancellation steps above.

Auto Payments Will Stop After Cancellation

Once you've successfully cancelled, Cleo will no longer deduct subscription fees from your account.

Cancel Before the Next Billing Cycle

To avoid being charged for the next period, ensure you cancel your subscription before the next billing date.

Outstanding Cash Advances

If you have any outstanding cash advances with Cleo, you may need to repay them before fully cancelling your subscription.

Optional: Unlink Your Bank Account

For added peace of mind, you may choose to unlink your bank account from Cleo:

1. Open the Cleo App: Launch the app on your device.
2. Access the "Spend" Section: Tap on "Spend".
3. Manage Accounts: Tap "Manage Accounts" to view your linked accounts.
4. Delete the Account: Swipe left on the account you wish to remove to delete it and its data from Cleo.

After Cancellation: Monitor Your Accounts

After cancelling, monitor your accounts to ensure the cancellation is complete. If you don't receive a confirmation email, follow up with Cleo support. Check your bank statements to verify that no additional charges occur after cancellation.

Need Help?

If you encounter any issues during the cancellation process, contact Cleo's customer support at team@meetcleo.com for assistance. Clearly state your request to cancel and ask for confirmation once it's completed.

Properly cancelling your Cleo subscription is crucial to ensure that no further payments are deducted from your account. By following the steps outlined above, you can confidently delete the Cleo app and secure your finances. Always remember to cancel before your next billing cycle and to keep records of your cancellation confirmation.

If you have any questions or need additional assistance, don't hesitate to reach out to Cleo's support team.

Managing your finances is all about staying informed and proactive. We hope this guide has helped you navigate the cancellation process smoothly.